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TEAM ASSISTANT – Casual REPORTS TO: Patient Services Manager LOCATION: Home and Community Care Support Services Waterloo Wellington HOME BASE: Waterloo STATUS: Permanent Casual SCHEDULE:  Casual employees must submit availability for a minimum of ten (10) shifts per month of which will include at least two (2) weekend shifts wherein the employee will be scheduled for one (1) of the weekends shifts per month. All availability for shifts must be inclusive of hours 8:30 am to 8:30 pm. UNION: CUPE RATE OF PAY: $22.43 - $25.50 / hour ASSIGNMENT: 1.0 FTE POSTING #: 22-C-Casual POSTING DATE: November 15, 2022  KEY RESPONSIBILITIES - Processing new referrals, including data entry of client information; - Responding appropriately to incoming phone calls and inquiries as directed by triage decision making tree; - Updating and maintaining current client information and records in CHRIS database, including client’s service bookings; - Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed; - Booking home visits and client conferences as needed; - Processing letters, client applications and other client forms; - Preparing client reports for Care Coordinators/Placement Coordinators as required; - Generating reports and labels from CHRIS; - Securing and/or shredding confidential documents as required; - Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment; - Other duties as required.   EDUCATION AND EXPERIENCE - Successful completion of grade 12, plus an additional program of up to one year in duration; - Two to three years of relevant administrative office experience; - Knowledge or experience in medical terminology an asset; - Understanding of available community resources, services and the roles of health care professionals, hospital and support workers; - Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills; - Able to communicate effectively in both oral and written formats with internal staff and external clients; - Knowledge of office systems, procedures and business practices; - Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently; - Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality.   This position may be assigned to other teams and shifts including weekend rotation, as well as any of our work locations as operationally required.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting competition #22-C-Casual.   *** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   Please forward your Resume and Cover Letter to: HR.WW@HCCOntario.ca   We thank all applicants in advance however, we will be communicating only with those selected for an interview.   HOME AND COMMUNITY CARE SUPPORT SERVICES WATERLOO WELLINGTON IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY  
Job ID
2022-5613
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo
TEAM ASSISTANT – Information & Referral (Casual) REPORTS TO: Patient Services Manager LOCATION: Home and Community Care Support Services Waterloo Wellington HOME BASE: Waterloo STATUS: Permanent Casual SCHEDULE:  Casual employees must submit availability for a minimum of ten (10) shifts per month of which will include at least two (2) weekend shifts wherein the employee will be scheduled for one (1) of the weekends shifts per month. All availability for shifts must be inclusive of hours 8:30 am to 8:30 pm. UNION: CUPE RATE OF PAY: $26.85 / hour ASSIGNMENT: 1.0 FTE POSTING #: 22-C-Casual I&R POSTING DATE: November 15, 2022  KEY RESPONSIBILITIES - Answering and screening initial incoming phone calls according to appropriate policy & procedures; while striving to minimize the number of subsequent transfers and contacts; - Conducting information searches using multiple resources based on client/caller needs; - Providing general information to callers regarding community health and social service agencies; and linking callers to other agencies when appropriate; - Gathering pertinent information from callers to assist with Case Manager triage decisions; - Entering and verifying client records in intake database; - Documenting and tracking calls as appropriate; - Supporting daily administrative and operational activities of the Information and Referral Centre; - Sharing knowledge and learned information with other team members to assist them in effectively meeting information and referral objectives; - Preparing reports as required and identifying the need for updates. - Mentoring new staff; acts as a resource to other staff to assist in orientation, implementing change and problem solving; - Other duties as required.   EDUCATION AND EXPERIENCE - Minimum two years previous experience in similar or related position preferably in the health, social or community service field. - Two – three year post-secondary diploma preferably in health, social or community services, or equivalent combination of education and experience. - Certified Information & Referral Specialist is a requirement or commitment to obtain certification within a 1 year period; medical terminology required. - Proficiency in French considered an asset. - Proficient in the operation of a personal computer in a networked environment using computer software, data entry skills and keyboarding skills. - Ability to conduct information searches using multiple resources; e.g. internet, data bases, etc. - Proficient with various software programs and databases, including Access, to generate reports and create presentations. - Excellent listening, information seeking and problem-solving skills; ability to resolve difficult situations with poise - Able to communicate effectively in both oral and written formats with a high level of accuracy and attention to detail. - Ability to use interviewing skills to identify and respond to unique needs of individual callers. - Ability to demonstrate tact, diplomacy and sensitivity to the feelings and issues experienced by callers. - Customer service skills; ability to maintain a positive attitude in a stressful situation. - Ability to prioritize important and urgent situations with sound judgment. - Excellent knowledge of health, social and community resources. - Ability to work independently and collaboratively as a team member. - Proven ability to prioritize work, multi-task, and function well under pressure.   This position may be assigned to other teams and shifts including weekend rotation, as well as any of our work locations as operationally required.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting competition #22-C-Casual I&R.   *** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   Please forward your Resume and Cover Letter to: HR.WW@HCCOntario.ca   We thank all applicants in advance however, we will be communicating only with those selected for an interview.   HOME AND COMMUNITY CARE SUPPORT SERVICES WATERLOO WELLINGTON IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY
Job ID
2022-5614
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo