Career Opportunities

***One Temporary Full-time position available at Humber River Hospital, Wilson Site***   Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community. The Central LHIN is responsible for planning, funding and integrating health services as well as delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. This includes over $2 billion in funding to more than 90 health service providers such as hospitals, long-term care homes, community health centres, mental health and addiction service providers, and community support services.       All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Central LHIN is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

POSITION SUMMARY To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS    - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

POSITION SUMMARY To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS    - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

The Administrative Coordinator Fianance coordinates the investigation of Service Provider Organization (SPO) billing error submissions. Supports all levels of staff and external service providers around billing and payment reconciliation. Provides a liaison role between all Departments and Service Provider organizations. Addresses enquires from SPOs and internal Staff regarding unknown system rejection errors. Supports Accounts Payable with Manual Invoice error information and associated SPO billing process tasks. Participates in billing testing and/or SPO billing performance audits as required. The following outlines the specific duties and responsibilities: - Processes electronic billing files from Service Provider Organization (SPO) via the Health Partner Gateway (HPG) on a weekly basis - Reviews the billing files and ensure that errors generated by the system are investigated and resolved so payment are processed on a timely basis - Generate completed SPO electronic invoice files and summary reports in order to provide supporting documentation for payment to the SPOs. - Communicates with all levels of internal staff and SPOs around issues/problems identified in the Client Health Records Information System (CHRIS)system related to billing/payment - Notifies Care Coordinators/CHRIS users of error trends/issues regarding SPO billing in CHRIS where appropriate and provide solutions - Provides support to CHRIS users regarding inputting and editing service hours in CHRIS to eliminate processing errors during payment - Assists Accounts Payable Department with issues around manual SPO invoice/billing discrepancies - Assists Finance during the Audit regarding SPO billings - Provides advice in the ongoing development of the SPO billing processes as required - Participates in department projects, enquiries and adhoc assignments Knowledge: - Post-secondary education in Administration, Business, Commerce and/or Accounting - Minimum three (3) years related work experience in the Health Services sector - Detailed knowledge of the Client Health Records Information System (CHRIS) is necessary - Knowledge of Windows, Microsoft Office: Word, Excel, PowerPoint - Minimum keyboarding speed of 45 wpm - Medical terminology is an asset - Knowledge of General Accounting / Accounts Payable and Dynamics Great Plains is a definite asset - Excellent analytical, investigative and problem-solving skills Skills: - Excellent oral and written communication skills with a sound knowledge of the English language to facilitate effective communication with all levels of staff & SPOs - Ability to work collaboratively with all levels of staff and Service Providers - Outstanding organizational and interpersonal skills - Detail oriented - Keyboarding/manual dexterity to use computer - Viewing video display terminal (VDT) work (standing/sitting) - High level of concentration, alertness required to deal with interruptions and support multitasking duties - Occasional driving requirements to other locations - Ability to work in a busy environment meeting deadlines and adhering to established time frames - Ability to make informed decisions around processes, standards - Ability to work with minimal supervision - Endeavor to maintain overall accuracy and consistency - Ability to meet budget compliance - Adherence to departmental indicators - Possible risk to Service Providers with inaccurate decision-making around billing processes - People (Leadership) - Provides CHRIS orientation and training to billing processes - Provides direction to staff around the CHRIS system and appropriate solution to problems/issues identified - Ability to provide advice/consultation as needed - Address errors/trends with individuals Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Part Time Team Assistants for the Access Centre (Newmarket Site)   To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS    - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.   As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.   By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.       What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required     What must you have? - A Grade 12 diploma plus a community college business/office administration or medical diploma - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficiency with database software, MS Word and Excel - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills      What would give you the edge? - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of LHIN services - Ability to speak French or another second language      Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

2022-227      ONA Information & Referral Assistant  Regular Part Time  Home and Community Care - Access Centre  Initial Location Sheppard  Position Summary Reporting to the Manager, Access Centre, Home and Community Care, responsibilities will include but are not limited to: receiving and resolving enquiries related to general Home and Community Care Support Services Central information, client information & referral and community resources; communicating effectively with both clients and Care Coordinators to bring about appropriate intervention and services for clients; monitoring communications for specific client groups and responding in accordance with established parameters, coordinating order-related activities for services as required; coordinating resource collection, verification and distribution; performing data entry and analysis for special projects.  SHIFT REQUIREMENTS Days and hours may require flexibility. The initial area and/or schedule may change in order to facilitate the needs of Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement. SKILLS AND QUALIFICATIONS  • Relevant post-secondary education in a health or social services field (eg. Social Service Diploma, RPN), or equivalent education, training or work experience. • Information & Referral Specialist Certificate a definite asset. •Two (2) years’ of related experience; preferably in a health care/social services providing service to customers via telephone and/or in person. •Previous experience as Information and Referral Specialist preferred. •Knowledge of medical terminology. •Sound knowledge of community resources and the services arranged through Home and Community Care Support Services Central (per the Long Term Care Act). •Superior verbal, written and telephone communication skills, listening, command of the English language, spelling, punctuation, and grammar. •Advanced computer and database management skills; and proficiency with Microsoft Office applications, including Outlook and Home and Community Care Support Services Central systems and software. Working knowledge of HTML, the internet and intranet an asset. •Excellent documentation skills that is clear, thorough, accurate and timely showing attention to detail. •Excellent organizational skills and ability to prioritize workload. •Effective problem-solving/negotiation skills. •Ability to work collaboratively with all levels of Home and Community Care Support Services Central staff and external partners. •Ability to work effectively in a group setting without close supervision, with frequent interruptions, while maintaining confidentiality and exercising good judgment and discretion. •Demonstrated strong customer service skills and interpersonal skills. •Ability to attend work regularly (attendance record will be reviewed). •Bilingualism (English/French) considered an asset. •Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Nurse Practitioner - Palliative  Temporary Full Time (Up to December 2023) Home and Community Care - Palliative Care Community Team  Initial Location Sheppard   As a Nurse Practitioner within our Integrated Palliative Home Care Program, you will create a direct link between the home care team and the primary care practitioners to increase capacity in the community for end-of-life care. In addition to palliative clients with stable and predictable needs, you will serve a population of clients with complex medical, physical, cognitive and psychosocial conditions that place the client at risk for avoidable hospitalization, premature institutionalization or Alternate Levels of Care (ALC).   Your focus will be on providing critical capacity to enhance continuity of clinical care coordination across primary care, home care, community supports, acute and specialty palliative care sectors. This will see you working collaboratively across the health care system, providing expert clinical palliative leadership to support seamless, integrated care delivery. In your leadership role as a Palliative Care Nurse Practitioner, you’ll have the opportunity to engage in all domains of advanced practice nursing, including mentoring and professional development through coaching for Care Coordinators, service providers, nursing and physician colleagues, and participating in educational initiatives to advance evidence-based practice in palliative care.    The position will involve regular travel across HCCSS Central for meetings and home visits; as a result, a valid driver’s licence and access to a reliable vehicle are required.   As a Palliative Care Nurse Practitioner, you will play a critical role as part of an interdisciplinary team, where your broad scope of practice will support collaborative practice across the health care continuum. Specifically, you can expect to: •Ensure rapid response capacity to provide expert clinical care to complex palliative clients and expert clinical advice to primary care physicians, community nurses on the management of pain and symptoms, psychosocial support and therapeutic interventions. •Make home visits to complex palliative clients and their families, to complete comprehensive clinical assessments and contribute to the development of comprehensive shared care plans in consultation with HCCSS Care Coordinators, service providers, primary care physicians and others. •Provide direct clinical care by visiting patients at home to: - obtain consent for treatment - conduct advanced clinical assessments - provide diagnosis of disease - perform intervention based on NP scope of practice - prescribe medications - manage disease-specific pain and symptoms - sign the Certificate of Death •Act as the lead and clinical expert to the Care Coordinator in terms of professional practice and clinical expertise in the development of palliative care plans for complex clients (shared care plans) and chronic clients (coordinated care plans) that balance clinical, system and family needs. •Be a professional practice lead and provide clinical expertise to nurses and Care Coordinators, as necessary. •Provide consistent clinical support for chronic palliative clients and their families, as the clients interact with home and community care, primary care, acute care, and specialist care. •Participate in client rounds and case conferences with palliative care teams. •Develop a shared care partnership with primary care, and support primary care physicians in caring for palliative clients on their roster. •Coordinate access to specialized palliative care and, when needed, acute services, including providing advice and support to ensure safe and seamless transitions between care settings. •Facilitate ongoing integration of client’s medical care (especially pain and symptom management) across the health care sector to ensure all domains of palliative care are addressed in a seamless, integrated manner and client and family goals are achieved. •In case of palliative client hospitalization, arrange with the Care Coordinator the enhanced home care supports and services to permit a safe transfer back to the home. •Ensure regular communication with the direct care community team and the primary care physician for each palliative client. •Participate in regular business meetings to assist in program development and ongoing monitoring and evaluation. •Participate in systems planning and system integration activities with the goal of ensuring a comprehensive, high-quality system of hospice palliative care. •Act as a spokesperson, as required, and ensure positive public relations and effective coordination of services through ongoing liaison and participation on internal and external committees. •Initiate, benchmark, recommend, implement and evaluate best practices in the delivery of palliative care services. •Identify, assess and meet the educational needs of clients, their families and other informal caregivers. •Participate in identifying the educational needs of the interdisciplinary care team and facilitate or participate in the provision of education to meet those needs. •Provide leadership and role modeling in critical thinking, problem-solving, ethical decision-making and use of evidence to inform service planning and system design. •Remain current with evidence-based palliative care literature, including best practice guidelines. •Assess for, and promote, a safe environment for clients, caregivers, family members, and staff, while ensuring adherence to HCCSS health and safety policies and practices. •Participate in committees and workgroups, as required.   Key Qualifications Your professional strengths for the role of Nurse Practitioner – Palliative will include: •Current registration with the College of Nurses of Ontario in the Extended Class •Completion of the Nurse Practitioner Program with a BScN (master’s level degree in Nursing preferred) •Canadian Nursing Association Certification in Hospice Palliative Care or relevant specialty certification •From 2 to 5 years’ experience, preferably in a community setting and in Palliative Care Nursing •Experience as a Nurse Practitioner, preferred •Demonstrated experience with proven team-building abilities and experience in advancing the clinical practice of multiple health disciplines •Demonstrated expertise in advanced clinical practice of multiple health disciplines •Demonstrated advanced knowledge in consultation and ethical decision-making •Demonstrated experience using theory and evidence to advance clinical practice and outcomes •Knowledge of the principles of adult education •Working knowledge of community resources and roles of health care professionals •Solid knowledge of health care related legislation and practices •Knowledge of direct care/case management models used in community health care organizations. •Knowledge of HCCSS priorities, policies, practices and service standards •Effective interpersonal, communication, organizational and planning skills •Basic proficiency with computerized information systems •A demonstrated commitment to the mission and values of HCCSS •Ability to effectively maintain a constant flow of verbal and written communication with others throughout the workplace as well as outside the organization •Excellent coaching, facilitation, critical thinking and problem-solving skills •Ability to communicate with clients, their families, health care providers and other relevant individuals in order to follow through with care plan directives •Demonstrated awareness of cultural diversity and the ability to handle confidential issues discreetly and sensitively •Skill in building professional relationships across the health sectors •Ability to research, analyze and evaluate hospice palliative care best practices program development and implementation. •Bilingualism considered an asset.

Reporting to the Manager, Home and Community Care, Palliative, the Palliative Care Coordinator in collaboration with the patient, caregiver and/or family, plans, implements and evaluates the delivery of services(s) and reassesses them in a fiscally responsible manner through face to face assessments. In partnership with the community, the Care Coordinator promotes awareness of the services of Home and Community Care Support Services Central and acts as an entry point to the community health care system.  In the event of ineligible patients, the Care Coordinator also identifies/determines alternative sources of assistance.    SHIFT REQUIREMENTS  Scheduled hours and days require flexibility in order to meet the needs of the Central Home and Community Care Support Services Central and its patients.  These may include occasional evenings, weekends and statutory holidays.  Initial area and/or schedule may change in order to facilitate the needs of the Central Home and Community Care Support Services Central in accordance with the ONA Collective Agreement. SALARY RANGE    As per the collective agreement SKILLS AND QUALIFICATIONS  •Degree in a regulated health profession (BScN, BScPT, BScOT, MSW, MScSP), or •Diploma in nursing along with relevant certificate programs or relevant Home and Community Care Support Services Central experience. •Knowledge or experience in oncology/palliative care is a definite asset. •Current registration with the appropriate regulating college. •Two years’ experience in care coordination, or advocacy and discharge planning in a healthcare setting. •Knowledge of community and government resources and relevant legislation. •Excellent assessment, negotiation and problem solving skills. •Excellent interpersonal, communication, organization and time management skills. •Bilingualism in French is an asset. •Excellent team player who is capable of working both independently and interdependently. •Must be able to practice in a culturally sensitive manner. •Ability to operate within patients’ homes. •Ability to wear protective masks as required. •A reliable vehicle is required for this position as is the requirement to be a responsible driver. •Accurate and efficient keyboarding skills and ability to use a mouse. •Regular attendance at work is required.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Reporting to the Manager, Access Centre, Home and Community Care, responsibilities will include but are not limited to: receiving and resolving enquiries related to general Home and Community Care Support Services Central information, client information & referral and community resources; communicating effectively with both clients and Care Coordinators to bring about appropriate intervention and services for clients; monitoring communications for specific client groups and responding in accordance with established parameters, coordinating order-related activities for services as required; coordinating resource collection, verification and distribution; performing data entry and analysis for special projects.  SHIFT REQUIREMENTS Days and hours may require flexibility. The initial area and/or schedule may change in order to facilitate the needs of Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement. SKILLS AND QUALIFICATIONS  • Relevant post-secondary education in a health or social services field (eg. Social Service Diploma, RPN), or equivalent education, training or work experience. • Information & Referral Specialist Certificate a definite asset. •Two (2) years’ of related experience; preferably in a health care/social services providing service to customers via telephone and/or in person. •Previous experience as Information and Referral Specialist preferred. •Knowledge of medical terminology. •Sound knowledge of community resources and the services arranged through Home and Community Care Support Services Central (per the Long Term Care Act). •Superior verbal, written and telephone communication skills, listening, command of the English language, spelling, punctuation, and grammar. •Advanced computer and database management skills; and proficiency with Microsoft Office applications, including Outlook and Home and Community Care Support Services Central systems and software. Working knowledge of HTML, the internet and intranet an asset. •Excellent documentation skills that is clear, thorough, accurate and timely showing attention to detail. •Excellent organizational skills and ability to prioritize workload. •Effective problem-solving/negotiation skills. •Ability to work collaboratively with all levels of Home and Community Care Support Services Central staff and external partners. •Ability to work effectively in a group setting without close supervision, with frequent interruptions, while maintaining confidentiality and exercising good judgment and discretion. •Demonstrated strong customer service skills and interpersonal skills. •Ability to attend work regularly (attendance record will be reviewed). •Bilingualism (English/French) considered an asset. •Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Reporting to the Director, Human Resources, the HR Business Partner (HRBP) works closely with leaders of a client group to build capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives. The HRBP is a hands-on role that provides full-spectrum Human Resource support including labour relations consulting and advice, health, and safety, employee wellness, benefits administration, talent planning, development and management. The HR Business Partner will act as a lead providing subject matter expertise for specific Human Resources functions including Labour Relations and Diversity and Equity. The role is critical in executing our people strategy initiatives, providing outstanding internal customer support, and driving HR functional excellence and process improvement.   KEY ACCOUNTABILITIES: •Provide employee and labour relations guidance to leaders and staff on interpretation and application of policies and procedures, the collective agreement and employment related legislation. •Provide guidance, coaching and resources to leaders related to performance and attendance management processes, including situations requiring discipline or discharge. •Participate with leaders as necessary in the resolution of employee and labour relations issues. Act as an investigator in the complaint management process, including performing routine workplace investigations and making recommendations for resolution. •Provide labour relations support, including grievance and arbitration preparation and research regarding human resources and labour relations issues and trends. •Support the maintenance of HR policies and procedures incorporating ever evolving best practices. •Develop, recommend and implement innovative quality human resources strategies/programs to support the recruitment and retention of top talent. Participate in full cycle requirement as required. •Support routine and ad hoc data collection and reporting to be used in strategic planning and for other organizational/provincial initiatives. •Researches, develops and maintains job descriptions and competency models to ensure roles and responsibilities are clearly defined. Supports job evaluation, and manages the documentation integrity of job descriptions. • Support the Disability Management Specialist in the administration of Disability Management Programs, WSIB claims, accommodation and return to work planning as required and appropriate. •Incorporate organizational development and change management principles in communications with leaders and staff. •Working closely with the JHSC, recommends evidence based strategies and programs that support the ongoing evolution of a healthy workplace; monitors progress and outcomes of health and wellness initiatives and the impact that they have on key organizational.   POSITION REQUIREMENTS: •University Degree in Business Administration, Human Resource management, Industrial or Labour Relations or related discipline. •CHRP or CHRL designation preferred. •A minimum of three (3) to five (5) years of progressive Human Resources experience in a formal advisory or partnership role with proven success as a Human Resources Generalist. •Experience in a unionized environment, preferably in Healthcare or the Public Sector. •Sound knowledge of human resource practices, theories, trends and employment legislation in order to provide professional guidance and direction. •Comprehensive knowledge and understanding of labour relations and contract administration •Exceptional relationship building and facilitation skills required to successfully motivate, coach, educate and negotiate with a demonstrated ability to influence positive change. •Excellent listening and reading comprehension skills in order to interpret, assess the significance of, and retain information communicated verbally and in writing. •Critical thinking and information seeking skills that contribute to effective workplace investigations. •Highly self-directed with strong collaboration and conflict resolutions skills. •Strong planning/organizational skills with the ability to be highly flexible and adaptable in order to manage multiple complex issues and competing priorities simultaneously •Discretion, judgement and ability to deal with highly confidential information, sensitive issues and emotional situations is a must. •Demonstrated proficiency with modern office technologies including database software, reporting programs and workforce data management.    Only those candidates selected for an interview will be contacted.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

JOB SUMMARY: Reporting to the Manager, Human Resources, the HR Specialist is the HR Information System Administrator, and is additionally responsible for the day to day administration of the employee benefit and pension programs, the production of HR Metrics and reporting, and provision of support to other areas of HR including Recruitment, Employee and Labour Relations, Organizational Development and leave management.   KEY ACCOUNTABILITIES: - Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work. - Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong. - Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism.   Human Resources Information Systems Administration - Administers (manages, maintains and updates) all HR, OD and associated databases and related applications. - Configures and maintains human resources components of the HRIS resulting from changes in collective agreements, organizational structure, processes, policies, practices and legislation. Assists with configuration and maintenance of payroll components as required. - Maintains and audits security profiles within HR systems and data. - Investigates, designs and implements new solutions or integrations to support human resources functions and enhance efficiencies. - Provides training to new system users and ongoing support to existing users, troubleshoots and resolves local system issues. - Ensures current and accurate information is stored within the all HR information systems.   Information Management and Reporting            - Develops and prepares routine HR and human capital metrics and reports to support human resources and people leader functions and validates for accuracy. - Develops ad hoc and specialized reports to support requests from leaders, the HR team and other internal and external parties. - Ensures metrics, dashboards and analytics are regularly reviewed and communicated to the appropriate audience with a cadence that meets the user’s needs, including monthly and quarterly reports for HRBPs and people leaders. - Creates and maintains standard report templates for key users and provides comprehensive reports training. - Provides information to support HR programs and initiatives e.g. compensation, labour relations, occupational health and safety   Benefits Administration - Administers the benefits programs, including: Extended health, dental, and group life insurances; and HOOPP pension plan; and short and long term disability programs including staff enrolments, terminations and changes - Acts as a key contact for benefit and pension providers and all levels of staff, providing guidance and resolution support for employee level benefit issues in a timely manner - Drafts benefits policies and procedures for approval by the Manager and Director - Addresses compliance issues with benefit provider/Advisor - Reconciles monthly benefit provider billings and identifies for payment; supports the Annual MDC report for HOOPP   Human Resources and Organizational Development Support - Provides assistance to team members by coordinating and participating in the recruitment and selection activities, managing requests for leaves of absence, updating employee records, consulting on and building HR processes - Support staff and leaders regarding the administration of policies, procedures and collective agreements. - Lead the team’s records management practices and arching protocols of employment related information - Supports maintenance of HR and OD information on the intranet and SharePoint sites - Assists with training and development initiatives as required - Provides assistance and support for Labour Relations activities such as grievance and arbitration preparation and collective bargaining research.   QUALIFCATIONS: - Post-secondary education (3 yr. program) in Business Administration, Human Resources or related discipline - Certified Human Resources Professional designation preferred - 2-4 years’ experience preforming a variety of Human Resources functions including benefits, pension and HRIS administration, recruitment, and leave of absence administration. - Experience working in a unionized environment interpreting and applying collective agreements and HR policies and procedures is required. - Experience working in the health care/home care environment, and awareness of business priorities and HR service delivery needs a strong asset. - Work experience which has provided a solid understanding of HR and systems to support HR activities, e.g. scheduling, payroll, attendance management, workforce planning, and talent management are strongly valued. - Working knowledge of employment related legislation, including but not limited to: Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, Pay Equity Act, PSLRTA and takes action keep knowledge up-to-date - Exceptional skills in HRIS administration, applicant tracking systems and database management, experience with Quadrant Workforce a definite asset - Superior report writing abilities using Microsoft Excel with the ability to produce reports with as charts, graphs, tables, flow charts and diagrams appropriate of all levels of leadership - Excellent working knowledge of Microsoft Office Programs including Teams, Word and PowerPoint - Understands Payroll practices as they integrate with human resource management - Excellent time management and organizational skills combined with the ability to prioritize and to balance the workload requirements, meeting competing deadlines with minimal supervision - Strong records management practices - Creative problem solving, critical thinking and analytical skills to validate accuracy and relevancy of data, identify trends, and develop systems / process recommendations to support needs - Ability to handle sensitive and confidential information in a discreet and professional manner - Self-motivated with demonstrated ability to work effectively, accurately, independently with minimal supervision and take initiative within the job scope - Effectively and successfully navigate in a fast-paced organization with ability to prioritize work requests from multiple sources and be able to set and meet deadlines - Proficiency in French is an asset.   Interested candidates should submit their resume and cover letter, stating “Competition #2023-197 – HR Specialist” in the subject line of the email, to HumanResources-YR@hccontario.ca. Only those candidates selected for an interview will be contacted. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Reporting to the Manager, Quality & Risk, this position is an organizational resource for risk management and patient safety issues. KEY ACCOUNTABILITIES: • Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving population health) in daily work • Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement • Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong • Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism • Act as a resource/consultant for HCCSS Central staff related to risk management and patient safety issues • Provide risk management advice and support for high risk situations, complex cases and risk-related issues • Respond to urgent issues relating to risk management and patient safety matters consulting with appropriate stakeholders as required • Support clinical and non-clinical teams to implement interventions that mitigate risk and improve the safety of patient care utilization recognized tools and frameworks • Support internal and external teams and provider organizations working on initiatives to achieve the corporate risk management and safety improvement goals • Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters • Liaise with external organizations as necessary (OPGT, HIROC)  • Promote a culture of safety and risk awareness across the organization • Support the Manager, Quality and Risk and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control, as assigned • Promote and support use of the Ethical Framework across the organization • Coordinate and facilitate all aspects of incident reviews, root cause analysis and failure mode effects analysis, as required; including the development of recommendations arising from an incident/quality of care review • Support policy and procedure developments related to patient safety, risk management and infection prevention and control • Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues • Provide education and support on risk management, patient safety and infection prevention and control • Participate on specific internal/ external projects, working groups and initiatives as assigned • Support processes for legal claims POSITION REQUIREMENTS: Educational Qualifications •Required:  o Undergraduate degree o Risk Management Certificate/program completion • Preferred:  o Master’s Degree  o Certification in Infection Control o Regulated Health Professional Experience • 1-3 years’ experience in risk management, patient safety Knowledge & Skills • Good understanding of legislative framework (e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, PHIPA) • Previous experience in quality and risk management projects and initiatives.  • Good knowledge of patient services practices in Home and Community Care • Good knowledge of the health care system and service delivery models used in the community • Good understanding of project management processes and techniques • Familiar with emergency preparedness, incident management, and pandemic planning in Ontario • High level of computer literacy and ability for presentations • Good understanding of patient centered care • Facilitation skills to support group process and group decision-making/consensus building Communication & Interpersonal Skills • The ability to empathize with others, overcome challenges and diffuse conflict.  Having a high emotional intelligence enables the understanding of the needs and concerns of other people, the ability to pick up on emotional cues and the dynamics of a group • Interpersonal skills to deal with individuals who may be associated with high risk cases which may include the police or lawyers • Able to remain calm when faced with an emergency or risk situation • Strong writing skills to provide information or report analysis at all levels of HCCSS Central and external community organizations • Develop affiliations with relevant community networks, and external bodies such as Ontario Health, Insurance Adjuster, public health and municipal emergency management. Problem Solving & Complexity • Identify and work through complex ethical issues with stakeholders • Review and analyze findings and information from numerous information sources to develop recommendations for change and to reduce risk at patient level • Diverse problem solving given complex circumstances, risk level varies on a case by case basis • Must be able to pull factual information from subjective interpretations • Able to identify and respond to high risk, complex situations and recommend and implement different risk mitigation strategies for patients, staff and organization Accountability & Decision Making • Demonstrated decision making abilities and independent work habits • Ability to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisis • Position has latitude for independent decision making, however reports and raises issues of serious concern or risk to Manager, Quality & Risk • Responsible to achieve established departmental and organizational targets Risk • Inappropriate decisions and/or recommendations could result in serious risk to the organization • Promotion of risk mitigation strategies in a proactive manner in order to prevent issues from escalating. Failure to develop and implement effective risk management strategies could result in potential liability and litigation • Ineffective interpersonal skills or presentation to internal and external stakeholders could result in resistance to participate or to promote change in risk management, patient safety initiatives, or emergency strategies Team & Leadership Responsibilities • Consulting, mentoring and/or advising management or staff on risk strategies.    Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Home and Community Care Support Services We are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients, families and caregivers. Home and Community Care Support Services is pivotal in this process. Entrusted through our provincial mandate to deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the delivery of high quality home and community care.   We are currently recruiting a Project Manager (1 position)   POSITION OUTLINE   Reporting to the Manager, Strategy and Project Management, the Project Manager, will support a variety of large complex cross-functional corporate projects to advance the Home and Community Care Support Services Business Plan. This position will work collaboratively with internal and external stakeholders to facilitate project planning and project delivery in order to identify dependencies, maximize opportunities for collaboration, support transactional and transformational change management, and minimize risks and issues.    This well-seasoned Project Manager will provide project management expertise and leadership in order to ensure project objectives are achieved.  Specifically, the incumbent will develop and implement project work plans (deliverables and timelines); identify risk/challenges and associated mitigation strategies; and conduct regular work plan status reporting to monitor progress and inform decision-making.      DUTIES & RESPONSIBILITIES   Project Management - Serves as the project lead for complex projects as assigned by senior leadership - Creates and controls all project management artifacts needed to effectively strategize, plan and execute on project objectives - Develops, with key internal and external stakeholders and partners, the project work plan, monitors and controls the work per the project plans - Represents Home and Community Care Support Services with internal and external stakeholders in the course of project work - Prepares complex project plans, activities, budgets, schedules, project documentation and reports on project status to the project sponsor and stakeholders - Provides support to senior management/ leadership on prioritizing projects based on risks, resources and potential for quality improvement to assist with the operational planning processes - Facilitates the development of new business processes with subject matter experts and frontline staff as it relates to project work - Assesses project risks and develops mitigation strategies - Advises senior management on the viability of existing projects including recommendations on whether to proceed, modify or halt - Works with Home and Community Care Support Services staff to ensure projects are clearly outlined and expectations established - Assigns tasks to subject matter experts and other project resources; facilitates creation and leadership of working groups, as required; monitors their work and provides assistance as required to ensure work is completed on time and the project is delivered successfully - Works with the other support resources to produce project management materials, presentations, graphics, and other visuals to interpret and illustrate key management concepts/initiatives - Contributes to the Strategy Management Office by developing best practices, project templates and methodologies for use across the organization   Leadership - Provides ongoing project specific leadership and direction to all project stakeholders including senior leadership, external providers and internal staff/management - Identifies project budget requirements, prioritizes, and requests resources through project sponsor; reviews and evaluates project results and implements improvement strategies to ensure maximum effectiveness and efficiency of processes - Supports senior management in all areas by minimizing risks related to project implementation while enhancing service expectations and accountability   Relationship Management - Works with colleagues on inter- and intra- Home and Community Care Support Services committees - Develops, fosters, and manages effective business relationships and channels of communication - Represents the Home and Community Care Support Services organization at provincial and local project related planning and implementation tables - Builds relationships with other Home and Community Care Support Services teams to inform project planning and share past project experiences - Demonstrates sensitivity and political acuity in all interactions   QUALIFICATIONS   Education, Training & Experience - University degree in Social Sciences, Health Care, Business Administration or related field;  a Master’s degree is an asset (or equivalent combination of education and experience) - Certificate program in Project Management - Project Management Professional (PMP) designation preferred - Minimum of seven (7) to ten (10) years of experience at mid-senior levels at an Ontario health or social care organization (hospital, Home and Community Care Support Services, Community Health Centre, etc.) including direct experience in managing complex projects with internal and external stakeholders, at the corporate level - Exceptional project management skills to effectively lead a project team to achieve critical project milestones using a formal project management approach - Demonstrated knowledge, experience and success in applying quality improvement methodologies is highly desirable - Strong understanding of the health care system and community sector across the continuum of care - Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum - Excellent negotiation, conflict resolution and consensus building skills - Demonstrated ability to build and sustain excellent partner relationships and enable voluntary collaboration - Good knowledge of budget planning, resource allocation, financial monitoring and reporting - Adept in the use of MS Office applications (e.g., Project, Word, Excel, Outlook, PowerPoint, Visio, Teams etc.) - Flexible, adaptable and responsive to change - Self-directed with an ability to organize, plan, prioritize and multi-task - Demonstrated critical thinking with strong detail orientation - Demonstrated ability to work with stakeholders and obtain subject matter expertise to develop business processes using lean methodology - Strong planning and organizational skills to manage a variety of projects simultaneously                                                                           Home and Community Care Support Services is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted.

POSITION SUMMARY This position is responsible for providing administrative support to management and the Patient Care team by organizing, coordinating and expediting the flow of work while working effectively and collaboratively with management and external stakeholders.This position is critical in providing administrative support to the Director, Patient Services with provincial Lead responsibility for Placement. KEY RESPONSIBILITIES •Performs a wide variety of administrative support. •Uses independent judgement to review, screen, manage and/or distribute communications and correspondence (e.g. telephone calls, incoming mail/documents, e-mail messages); identifies items requiring priority attention and prioritizes and facilitates communication throughout the office.  •Reviews incoming materials (e.g. telephone calls, incoming mail/documents, e-mail messages) to determine their disposition and initiate action required; follows up to resolve problems and ensure appropriate and timely completion.  Updates and advises on progress, problems and issues and recommended action(s). •Drafts, formats, transcribes, collates and organizes briefing notes, schedules, packages, documents and reports. •Produces a variety of materials including presentations, reports, forms, contracts, invitations and correspondence using appropriate computer applications, from rough notes or instructions. •Coordinates and arranges virtual, on-site and off-site meetings and events including logistics (e.g. Communication, location, , equipment, materials/packages, RSVPs and  general hospitality) •Prepares for, attends and records minutes of meetings as requested including the preparation and distribution of agendas, minutes and other meeting materials.  This may involve follow up actions such as maintenance of action logs, notes and related documentation. •Attends meetings and participates on corporate committees, internal planning groups, task forces and working groups including Incident Command. •Creates and maintains an efficient filing and tracking system (electronic and/or paper) to manage and monitor information in accordance with the needs of the department.  This may include the use of established tracking software. •Maintains Policy and Procedure database providing alerts for policy reviews and renewals.  Provides feedback to policy approvers on format. •Ensures compliance with directives, policies and procedures as established for the team. •Actively participates within cross-functional teams to support the operational activities.  •Maintains a high level of confidentiality and professionalism at all times.  •Establishes effective working relationships with the HCCSS teams and stakeholders. Risk Management •Reports risks with causes, impacts or mitigations beyond scope of responsibility to management. •Follows safe practices related to the security and privacy of information. Patient Safety •Supports patient safety culture by ensuring work completed recognizes the safety of the patient(s). Health & Safety  •Adhere to the duties of workers, as stipulated in Section 28 of the Occupational Health and Safety Act, applicable occupational health and safety policies, procedures and protocol. Other •Updates and maintains assigned sites on SharePoint. •Provides back-up support as required.  •Undertakes special projects as assigned. •Other duties as required POSITION REQUIREMENTS Education •Post-secondary diploma in office administration or equivalent. Experience / Knowledge •Five (5) years of administrative experience. •Experience in a health care environment is an asset. •Knowledge of standard office administrative practices and procedures. Competencies •Proficiency in MS Office, including Excel, Outlook, Word, and PowerPoint, and Teams.   •Working knowledge of Access, Visio, Survey tools, Publisher and Internet  •Accurate keyboarding skills at a minimum of 45 wpm. •Excellent communication (verbal, written & listening) skills. •Attention to detail and ability to proof-read. •Demonstrated organization, project management, record keeping, problem solving and decision making skills. •Ability to organize daily workload in the presence of frequent interruptions, multiple demands and deadlines. •Demonstrated ability to work independently and in a team. •Excellent interpersonal skills and demonstrated ability to facilitate effective working relationships with internal and external customers at all levels. •Interacts and communicates with judgment and discretion.  •Demonstrated commitment to continuous improvement principles and practices. •Self-motivated, focused, positive attitude, flexible, and proactive.   •Ability to develop, organize, and implement office procedures and systems.   •Proficiency in French is an asset.