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Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.   As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.   By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Team Assistant opportunities - PFT, PPT and TFT.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19   What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate  What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficiency with database software, MS Word and Excel - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills  What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of LHIN services - Ability to speak French or another second language         Who we are Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Mississauga Halton employs over 500 employees to serve the second fastest growing population of seniors in Canada, and one of the most culturally diverse populations in the province. As a result, services are often requested in languages such as Italian, Portuguese, Tagalog and Cantonese.   All applications will be reviewed; however, only those selected for an interview will be contacted.   We are committed to a culture that values diversity and inclusion.   We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, Indigenous peoples, 2SLGBTQ+ and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their requirements known when contacted.  
Job ID
2018-4201
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Etobicoke | CA-ON-Mississauga | CA-ON-Oakville
Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Care Coordinator temporary full-time opportunities within our South Etobicoke, South West Mississauga, East Mississauga and Oakville HH Milton Community Teams with a start date of January 9, 2023.    What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Registration as a health or social work professional, including registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario (RN's only at HCCSS MH) - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - A university degree preferred (or an equivalent combination of education and experience may be considered) - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language   Who we are   Home and Community Care Support Services (HCCSS) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, HCCSSs ensure people have access to the health care they need — at home and in the community.   This is a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The HCCSS MH is pivotal in this process. Entrusted with planning, funding, integrating and delivering health care across our region, we are finding better ways to provide high-quality services to the 1.2 million people that call our region home.   All applications will be reviewed; however, only those selected for a phone screen will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
Job ID
2022-5377
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Mississauga | CA-ON-Oakville | CA-ON-Milton
 We are currently recruiting a Contract Specialists   Competition #:      FY2223-040 Date Posted:      November 21, 2022 Date Closed:      Until Filled Start Date:              as soon as possible Team:                      Contract Service Provider Performance                      Reports to:             Manager, Contract Services Category:               Permanent Full-time   Primary assigned location: Etobicoke, Office, 401 The West Mall (Hybrid)   POSITION SUMMARY   Reporting to the Manager, Contract Service, the Contracts Specialist contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met through a performance monitoring system. This position is also responsible for the development and delivery of all Patient Service contracts for Home and Community Care Support Services Mississauga Halton (HCCSS MH). Patient Service contracts include, but are not limited to, Family Managed Home Care (FMHC) agreements, personal support and homemaking services, nursing, occupational therapy, physiotherapy, speech language pathology, dietetics, and social work.      Key Reponsibilities    - Collaborates with the Manager, Contract Service Provider Performance on the development and implementation of contract monitoring and evaluation tools and databases to measure Service Provider success in meeting service delivery standards and contractual obligations, (e.g., site visit template, Service Provider Performance Indicators and Scorecard) - Develops, delivers, and amends all Patient Service contracts. - Monitors Service Provider performance in relation to service delivery standards,  (e.g., risk events, tracking and trending of service  refusals, service volumes, response to patient satisfaction surveys) - Provides support to families and patients interested in the FMHC program, which may include program and contract review, collection of required documents, and the production and execution of FMHC agreements - Monitors Home and Community Care Support Services Mississauga Halton compliance with contractual obligations, (e.g. awarded service volumes and implements necessary changes; adjustments in Client Health Related Information System (CHRIS) data base) - Provides analysis, interpretation and reporting of Service Provider Performance on a regular and ad hoc basis - Supports the coordination of Service Provider site visits, audits and other related Performance Management activities - Participates in regular Service Provider meetings to build effective relationships, to address operational issues and concerns and to collaboratively plan for future initiatives - Schedules, prepares and participates in  regular quality review meetings with Service Providers to review performance indicators, risk event, report trends, and Service Provider quality improvement initiatives - Collaborates with Service Providers to improve performance and recommend contractual remedies for Service Provider performance that consistently does not meet Home and Community Care Support Services Mississauga Halton standards - Tracks outstanding performance issues and timely implementation of Service Provider actions - Provides consultation and support to Home and Community Care Support Services Mississauga Halton managers and staff related to understanding the contract obligations of the Home and Community Care Support Services and its Service Providers - Compiles required provincial and or local reports to support Contract Management, (e.g. Nursing Point in Time and Personal Support Worker Stabilization) - Supports Patient Care projects involving service providers - Provides support relating to the investigation of risk events in the Event Tracking Management System - Participates in orientation sessions for New Service Providers as required   CHRIS Administration - Completes purchased services maintenance in CHRIS - Updates CHRIS code tables as required (geographic areas, local distinctions etc); ensures contract information in the database reflects contract agreements between Home and Community Care Support Services Mississauga Halton and Service Providers; updates provider billing numbers as required; adjusts service volume market share as required - Assists in problem solving CHRIS errors and issues related to service provider submission   QUALIFICATIONS - University degree in a health discipline, Health Administration, or related field (or equivalent combination of education and experience) - Four (4) to six (6) years of related work experience in contract management methodologies and approaches - Practical understanding and application of methodologies and approaches with contract monitoring and evaluation tools - Experience in analyzing and interpreting data and ability to translate data into useful information - Ability to comprehend complex and  technical language of  Provincial template for Contracted Services
Job ID
2022-5404
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Care Coordinator opportunities - PFT, PPT and TFT.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Registration as a health or social work professional, including registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - (RN's only at HCCSSMH) - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment What would give you the edge? - A university degree preferred (or an equivalent combination of education and experience may be considered) - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language  Who we are Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Mississauga Halton employs over 500 employees to serve the second fastest growing population of seniors in Canada, and one of the most culturally diverse populations in the province. As a result, services are often requested in languages such as Italian, Portuguese, Tagalog and Cantonese.   All applications will be reviewed; however, only those selected for an interview will be contacted.   We are committed to a culture that values diversity and inclusion.   We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, Indigenous peoples, 2SLGBTQ+ and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their requirements known when contacted.
Job ID
2022-5413
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Are you an Quality and Risk or Patient Safety professional with a strong background in reporting? Do you have a passion for innovation and collaboration? Are you looking to help make a difference in healthcare in your community?  You are looking in the right place!   Take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Flexible work location ​with hybrid opportunity   As a valued member of our Quality and Risk team, the Quality and Risk Specialist helps to support the integrated approach to patient safety, quality, risk management and organizational performance management.  In collaboration with both internal and external stakeholders, the position identifies, monitors, trends and reports on key areas related to patient safety, quality and risk.   What will you do? - Monitors the reporting of patient safety incidents, complaints and privacy events in the event tracking and management system; identifies areas for improvement in incident reporting, maintains and updates relevant tools and resources and provides feedback and education to staff as appropriate. - Utilizes best practices in analyzing, synthesizing and trending reported patient safety incidents, patient complaints, privacy events and other sources of organizational performance data/information, as available. - Supports Home and Community Care Support Services (HCCSS) management, Board and external reporting requirements specific to patient safety, quality and risk including the preparation of scorecards and dashboards. - Supports the development of reporting and monitoring tools for organizational processes, working in conjunction with Quality & Risk team members and colleagues in other departments as needed. - Analyzes data and prepares ad-hoc patient safety, quality and risk related reports in collaboration with the Decision Support and Information Management teams. - Coordinates the local execution of, and leads the data analysis and reporting on provincial patient and caregiver experience surveys. - Supports the development, implementation and analysis of local surveys as requested. - Supports the development of the Quality Improvement Plan (QIP) and prepares routine reports on the status of identified improvements. - Facilitates the development, implementation and analysis of local specialty surveys. - Provides support as requested to the development and reporting of key patient safety, quality and risk indicators. - Assists with quality improvement projects and activities by determining sampling methods, data collection processes and instruments; designing questionnaires and surveys; conducting and monitoring data collection procedures; analyzing, interpreting and summarizing qualitative and quantitative data. - Establishes and maintains effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities.   What do you need? - University degree or college diploma requiring at least 3 years of study and continuing education in the areas of data management and research analysis or statistical analysis - Continuing education in the areas of quality improvement and risk management is an asset. - Minimum 3 years recent, relevant experience supporting patient safety, quality, risk and/or performance management in a health care setting, preferably in the community. - Highly proficient in the use of Microsoft office applications (Word, Excel, Power Point). - Practical knowledge of programming software used for data analysis, including but not limited to Microsoft Excel and SQL. - Proficient in the use of audience response software and data collection protocols and tools. - Demonstrated ability to apply qualitative and quantitative statistical methods to the analysis and synthesis of organizational quality, risk and performance data/information. - Experience producing organizational performance reports. - Strong analytical skills – able to analyze and synthesize large volumes of information. - Strong customer service focus. - Excellent organizational, project management, interpersonal and communication skills (written and verbal). - Flexible and responsive with the ability to thrive in a fast paced and challenging environment.   Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. We empower you to be your best selves, do your best work and deliver the best possible patient experience for the diverse communities we serve.   Committed to Diversity and Inclusion In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.   We welcome and encourage applications from all qualified applicants. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   All applications will be reviewed; however, only those selected for an interview will be contacted.
Job ID
2022-5552
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Etobicoke
Reporting to the Director, Coordinated Access and LTC Placement, the Manager, Home and Community Care - Access Care Team and Medical Supplies & Equipment (MSE), in collaboration with the Manager, Home and Community Care – Access Care Team, is responsible for ensuring that the Access Care Team (ACT) resources including human, financial and other infrastructure supports are leveraged in such a way to enable exceptional quality care and outcomes for patients, through collaborative relationships and processes with patients, family members, contracted service providers, other health system partners, and Home and Community Care Support Services Mississauga Halton employees.  This Manager will also work closely with Procurement and Contracts and, Professional Practice and Programming to manage medical supplies and equipment used in the provision of professional services.   The Manager, Home and Community Care - Access Care Team and Medical Supplies & Equipment will have primary responsibility for all Team Assistants on ACT and the Manager, Home and Community Care – Access Care Team will have primary responsibility for all Care Coordinators. Both Managers will be crossed-trained to fully support ACT and MSE operations.   KEY RESONSIBILITIES - Manages and monitors access to, and delivery of, quality community care through members of their Home and Community Care team - Supports the development, implementation, management and evaluation of evidence-based patient care delivery models, processes and tools to support standardized front line practice - Provides final response, recommendations and resolution for events in collaboration with service provider organizations and vendors, contract management & partnerships team and quality & risk team - Researches care and operational delivery issues including MSE and recommends and implements changes to patient care as needed - Resolves complex and difficult patient issues and complaints when escalated and escalates appropriately - Takes a leadership role and participates in operational and system-level projects and initiatives that support improvements in patient experience and outcomes - Reviews, assesses and recommends policy, procedures and programs that best meet patient needs, while balancing organizational constraints - Proactively engages, communicates and collaborates with external stakeholders to build strong productive relationships for the advancement of patient care - Maintains a work environment that promotes participation, team work and positive employee relations - Oversees staff orientation, learning and development plans and ensures accordance to Home and Community Care Support Services Mississauga Halton policy, procedure and guidelines and that the team members have the requisite knowledge to undertake their specific duties - Manages the effective and efficient distribution and utilization of team members based on the established productivity levels, team goals and guidelines   QUALIFICATIONS   Education, Training & Experience - University degree in Social Sciences, Nursing, Health Administration, Master’s degree is an asset - Preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP) - Five (5) to seven (7) years related experience, preferably in a unionized healthcare environment; with minimum two (2) years management experience (or an equivalent combination of education and experience); - Experience and working knowledge of care delivery in community and health care environments - Working knowledge of direct care/care coordination models used in community health care organizations, community resources (e.g., services and programs), and roles of health care professionals - Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers - Knowledge of tools, systems and databases used in patient care delivery and management, utilization development of outcomes - Experience with Assistive Devices Program and managing equipment and/or medical supplies an asset  Skills and Attributes - Demonstrated leadership, relationship management, facilitation, negotiation, project management and problem solving skills - Self-directed with an ability to organize, plan, prioritize and multi-task - Flexible, adaptable and responsive to change - Excellent oral and written communication skills - Demonstrated commitment to providing and promoting exceptional customer service and quality client care - Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) - English/French bilingual would be an asset   In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.   We welcome and encourage applications from all qualified applicants. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   All applications will be reviewed; however, only those selected for an interview will be contacted.
Job ID
2022-5596
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Mississauga
Reporting to the Director, Quality and Risk, the Quality and Patient Relations Assistant provides support to the Quality and Risk team in the maintenance and advancement of an organizational culture of quality improvement and in the receipt and management of escalated patient complaints.  The position also provides administrative support to the Quality and People Leadership (Directors/Managers) as needed.    KEY RESPONSIBILITIES   Quality Improvement and Risk Management: -  Supports the Quality and Risk team in key activities including: the implementation, maintenance and improvement of the organization’s quality improvement and risk management processes and framework; planning and execution of quality improvement initiatives including the preparation of presentation materials and reports; the collection, auditing and analysis of quality, safety and risk data including data checks within the organization’s event management system (ETMS) - Administrative support for team reviews/quality of care reviews in follow-up to a patient safety incident including scheduling with internal and external stakeholders, note taking and the development of draft reports for review and approval - Primary contact with service providers for reporting of patient safety incidents entered into ETMS - Acts as ETMS administrator including the back end maintenance of ETMS Patient Relations: - Supports the Patient Relations Specialist in the receipt and acknowledgment of escalated complaints and reporting within ETMS and the prioritization and escalation of complaints for management and resolution - Provides administrative support for team calls in the management and resolution of patient complaints including scheduling with internal and external stakeholders and note taking - Develops draft letters to patients/families in response to the complaint for review/approval by the Patient Relations Specialist - Acts as primary contact with service providers for the reporting of patient complaints in ETMS Administrative Duties: - Provides administrative support to Quality and People Leadership Team including preparation, review, processing and distribution of correspondence, presentations and reports - Monitors, maintains and processes departmental budgetary records, reports and transactions as required - Supports the maintenance of the organization’s policies and procedures framework and infrastructure including the master database of organizational policies and procedures and the Policy and Procedure Intranet site - Prepares and collates internal or external survey information   QUALIFICATIONS   Education, Training & Experience - Post-secondary Certificate or Diploma in Business Administration, general administration or related field (or equivalent combination of education and experience) - Two to three years’ experience providing administrative support to leaders, experience in a health care organization is an asset - Experience in quality improvement practices/ methodology (Lean, Six Sigma or other improvement system in health care) - Experience in patient relations specifically the receipt and management of patient complaints - Advanced level of demonstrated proficiency in Microsoft Office including use of MS teams and applications, - Experience using an Human Resources Information System (HRIS), Learning Management System (LMS), and/or SharePoint an asset Skills and Attributes - Excellent customer service skills - Ability to analyze information, problem-solve and make good decisions - Accountable for own actions and decisions, making decisions within the scope of the position and referring issues/problems/events to the Director/Manager as required - Flexible, adaptable and responsive to change - Demonstrated ability to integrate information from a variety of sources into effective briefing materials, presentations, reports and summaries - Strong verbal skills and ability to effectively engage stakeholders both virtually and in person - Detail oriented, well organized and able to manage time and multi-task to accomplish a variety of tasks, sometimes with conflicting priorities and timelines - Basic project management skills   In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.   We welcome and encourage applications from all qualified applicants. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   All applications will be reviewed; however, only those selected for an interview will be contacted.
Job ID
2022-5597
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Etobicoke
Are you a dynamic leader with strong experience in strategic planning, business plan development and project management?  Do you have the ability to build effective teams, collaborative partnerships and lead change with creative solutions? Are you passionate about exceptional health care and driven by a desire to help others?    If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   Home and Community Care Support Services is looking for an experienced strategy professional to support the Vice President, Strategy and Delivery to lead corporate strategy development and coordination and implementation of projects to achieve strategic priorities.  This position works at both a provincial and local/regional level and provides oversight to strategy management, leading key initiatives that support home and community care modernization, capacity building and the preparation for a transition to future state models of care. The Director, Strategy and Project Management supports the organization’s strategic planning and annual business planning processes, and develops strategy management and related best practices as an integrating function, facilitating alignment and communication across all portfolios across the province. A key focus for this role is to maintain awareness of current issues in the health care system related to health system strategic priorities, with a particular emphasis on issues related to the implementation of change initiatives.  This position also champions development and implementation of an enterprise approach to project management, inclusive of practices, tools, processes and methodologies to strengthen the execution of strategic projects.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment with flexible work location [this position can be located at any of the 14 Home and Community Care Support Service offices] ​   What will you do? - Leads environmental scans to assess external environmental factors that impact the Home and Community Care Support Services to inform the development of the organization’s strategic and annual business plans and strategic initiatives within the plan. - Works with senior leadership across all portfolios as required to lead the development and implementation of innovation and change initiatives focused that improve patient care and business services. - Works with Home and Community Care Support Services senior leadership and system partners to identify and develop opportunities that promote integration and seamless healthcare delivery for patients. - Consults with Home and Community Care Support Services teams to understand information requirements and determine the best data sources and analysis to support planning, decision-making, capacity planning, performance improvement. - Provides oversight to the development and evolution of the Strategy and Project Management Office, and corresponding strategy management processes, including development, implementation and monitoring of annual business plan. - Drives the development of the organizational work plan with a view to integration across portfolios, resource optimization, and delivering on strategic priorities.  - Monitors, evaluates and reports on strategic planning and the organizational work plan, and ensures achievement of business and project objectives. - Champions the development and implementation of an enterprise approach to project management, inclusive of practices, tools, processes and methodologies to support execution of strategic projects. - Articulates and constantly monitors key metrics of the department to assess resource capacity, efficiency and effectiveness to ensure the highest level of service is being provided. - Provides effective leadership to a team of both strategy and project management professionals so that they can be effective in supporting the organization to delivery on key priorities. - Promotes integration of activities across portfolios and monitors achievement of objectives. - Drives the development and implementation of policy and programs including accountability frameworks, performance measures, indicators and results. - Strong relationship management skills, including engaging, facilitating, communicating with and collaborating with stakeholders to enable strategy development and implementation. - Establishes and maintains meaningful connections with others that are directed towards the sharing of values and opportunities for collaboration while building rapport on behalf of Home and Community Care Support Services.   What must you have? - University degree in Health Sciences, Health or Business Administration or related field (or equivalent combination of education and experience); Master’s degree is an asset - Project Management Professional (PMP) designation preferred - Minimum seven (7) to ten (10) years related experience in strategic planning, strategy and annual business plan development and management, project management and collaborative partnerships in a healthcare environment or community based organization with three (3) to five (5) years in a management role. - Excellent knowledge of Ontario health system and strong understanding of service delivery models and emerging issues and priorities. - Excellent knowledge of effective strategic planning and project management and evaluation techniques, proven ability to build effective teams and collaborative partnerships, lead change and find creative solutions. - Demonstrated ability to lead and implement large complex projects. - Adept in the use of MS Office applications - Flexible, adaptable and responsive to change - Self-directed with an ability to organize, plan, prioritize and multi-task - Ability to think analytically with attention to detail in the presence of frequent interruptions - Demonstrated critical thinking - Negotiation and conflict resolution skills - Ability to build and foster internal and external partnerships   Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.   Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. We empower you to be your best selves, do your best work and deliver the best possible patient experience for the diverse communities we serve.   Join us If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   All applications will be reviewed; however, only those selected for an interview will be contacted.   Committed to Diversity and Inclusion In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.   We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
Job ID
2022-5630
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Greater Toronto | CA-ON-Belleville | CA-ON-Chatham | CA-ON-Waterloo | CA-ON-Niagara | CA-ON-Barrie | CA-ON-Peterborough | CA-ON-Ottawa | CA-ON-North Bay | CA-ON-Ottawa | ...
Reporting to the Director, Home and Community Care, this position provides administrative support and confidential services to maintain efficient operations of the department. Areas of responsibility include business requirement coordination under limited supervision in a team environment to ensure the effective management and relationship building of the department within Home and Community Care Support Services Mississauga Halton.   Date Posted:  November 23, 2022              Start Date:  as soon as possible Reports to:  Director, Home and Community Care Category:  Temporary Full-time (to December 2023) Primary Worksite location:  Mississauga Office, 2655 North Sheridan Way (hybrid work model)   KEY RESPONSIBILITIES - Provides organized and proactive administrative support to Home and Community Care departments (Directors/Managers) including preparation, review, processing and distribution of correspondence, presentations, reports, information packages, briefing materials, or background documents - Acts as a liaison with counterparts across Home and Community Care Support Services or the province on matters involving committees the Director/ Manager/ team chairs or participates on - Prioritizes and manages calendars, sets up meetings on his/her behalf and resolves scheduling conflicts and makes adjustments as necessary based on changing needs and priorities - Maintains files and confidential records to ensure corporate compliance - Discusses issues, recognizing and bringing forward the urgent issues and forwards to the appropriate parties for resolution - Receives, reviews and prioritizes incoming mail, referring materials to appropriate teams for action as appropriate and follows up on outstanding items - Handles inquiries from internal and external sources; gathers background information and coordinates routine inquiries on own initiative as required - Edits and maintains the internet/intranet for the department - Inputs, updates or collates patient data for Home and Community Care statistical reporting - Takes clear, concise meeting minutes at management, team and other committee meetings - Liaises with other Administrative Assistants and Executive Assistants as necessary to resolve administrative problems and ensure the smooth running of the department - Participates on internal and/or external committees as required - Supports the team and works with team members to ensure department needs are met including absence coverage QUALIFICATIONS - Post-secondary Certificate or Diploma in Business/Administration/Secretarial Program, general administration or related field (or equivalent combination of education and experience) - Two (2) to three (3) years’ experience providing administrative support to formal leaders (e.g., knowledge of the formal and informal protocols and methods of supporting senior-level staff) - Demonstrated experience with administrative procedures, processes and standards - Ability to use a variety of software programs, databases and programs including proficiency in the Microsoft Office Suite - Flexible, adaptable and responsive to change - Excellent customer service skills - Ability to handle sensitive and confidential information in a discreet and professional manner - Demonstrated ability to integrate information from a variety of sources into effective briefing materials, presentations, reports and summaries - Detail oriented, well organized and able to manage time and multi-task to accomplish a variety of tasks, sometimes with conflicting priorities and timelines - Strong data entry skills with attention to detail and accuracy - Basic project management skills   In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.   We welcome and encourage applications from all qualified applicants. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   All applications will be reviewed; however, only those selected for an interview will be contacted.  
Job ID
2022-5642
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Mississauga
We are currently recruiting a Care Coordinator   Competition #:   FY2223-122 Date Posted:        November 29, 2022 Date Closed:         Until Filled Start Date:           ASAP Reports to:           Manager, Home & Community Care Category:              Temporary Full-Time until Aug 30, 2024  Team:                    Palliative Care Team Primary assigned location: Mississauga Office, 2655 North Sheridan Way   POSITION OUTLINE   The Home and Community Care Support Services Mississauga Halton has an exciting opportunity for a Care Coordinator (CC) to join the Palliative Team during a time of strategic focus on palliative care within the Home and Community Care Support Services Mississauga Halton region and across the province. Transformation of Palliative Care is a strategic initiative for Home and Community Care Support Services Mississauga Halton, and we are seeking passionate, collaborative and creative professionals to join our team.   We are seeking an excellent communicator, critical thinker, lifelong learner and problem solver.   The Palliative CC competencies include: clinical expertise in palliative care, patient and family-centred, ethical decision-making, collaboration with a variety of different stakeholders, and demonstrated leadership with inter-professional teams, including providers within the circle of care for individual patients and caregivers, and among the community with partners and colleagues.  Experience in medication management and/or medication reconciliation and familiarity with medical diagnoses and disease trajectories are critical skillsets that will be a focus of recruitment.   Responsible for: - Providing care coordination to patients with palliative needs, supporting patients with palliative needs to remain at home and in community through stable, transitional phases, and end of life. - Development of individualized, collaborative care plans and care conferencing - Facilitating communication and collaboration between the inter-professional care team for each patient - Home visits and telephone communication with patients and caregivers; liaison with primary care providers and members of a patients circle of care. - Assessing, planning, coordinating, implementing and reviewing patient needs and services - Providing information to patients and referrals to alternate community resources - Responding to inquiries and request for care in accordance with the patient’s needs; identifies risk factors and urgency for care   QUALIFICATIONS: - A registered health or social work professional including:  registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker. - A member in good standing with their applicable regulatory body below: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Services Workers - A University degree preferred. An equivalent combination of education and experience may be considered. - Minimum two years recent experience in community health or a related field (acute, hospice, home and community care settings).  If allied health professional, relevant clinical medical experience required. - Palliative experience preferred. - Knowledge of community resources and demonstrated ability to collaborate and establish/strengthen care teams - Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e., self-management principles), collaboration with key system partners - Demonstrated skill and experience in providing care in a manner that is culturally responsive and effective with individuals from various backgrounds and diversity. - Computer literacy and keyboarding skills required - Valid driver’s license and access to a reliable motor vehicle - Insurance that includes driving for business purposes and minimum liability of $1,000,000. - Ability to communicate in French or other languages an asset.                                                     Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, Indigenous peoples, 2SLGBTQ+ and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their requirements known when contacted.   Home and Community Care Support Services MH values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents.  As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   All applications will be reviewed; however, only those selected for an interview will be contacted.  
Job ID
2022-5650
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Mississauga