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TEAM ASSISTANT – Casual REPORTS TO: Patient Services Manager LOCATION: Home and Community Care Support Services Waterloo Wellington HOME BASE: Waterloo STATUS: Permanent Casual SCHEDULE:  Casual employees must submit availability for a minimum of ten (10) shifts per month of which will include at least two (2) weekend shifts wherein the employee will be scheduled for one (1) of the weekends shifts per month. All availability for shifts must be inclusive of hours 8:30 am to 8:30 pm. UNION: CUPE RATE OF PAY: $22.43 - $25.50 / hour ASSIGNMENT: 1.0 FTE POSTING #: 22-C-Casual POSTING DATE: November 15, 2022  KEY RESPONSIBILITIES - Processing new referrals, including data entry of client information; - Responding appropriately to incoming phone calls and inquiries as directed by triage decision making tree; - Updating and maintaining current client information and records in CHRIS database, including client’s service bookings; - Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed; - Booking home visits and client conferences as needed; - Processing letters, client applications and other client forms; - Preparing client reports for Care Coordinators/Placement Coordinators as required; - Generating reports and labels from CHRIS; - Securing and/or shredding confidential documents as required; - Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment; - Other duties as required.   EDUCATION AND EXPERIENCE - Successful completion of grade 12, plus an additional program of up to one year in duration; - Two to three years of relevant administrative office experience; - Knowledge or experience in medical terminology an asset; - Understanding of available community resources, services and the roles of health care professionals, hospital and support workers; - Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills; - Able to communicate effectively in both oral and written formats with internal staff and external clients; - Knowledge of office systems, procedures and business practices; - Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently; - Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality.   This position may be assigned to other teams and shifts including weekend rotation, as well as any of our work locations as operationally required.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting competition #22-C-Casual.   *** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   Please forward your Resume and Cover Letter to: HR.WW@HCCOntario.ca   We thank all applicants in advance however, we will be communicating only with those selected for an interview.   HOME AND COMMUNITY CARE SUPPORT SERVICES WATERLOO WELLINGTON IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY  
Job ID
2022-5613
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo
TEAM ASSISTANT – Information & Referral (Casual) REPORTS TO: Patient Services Manager LOCATION: Home and Community Care Support Services Waterloo Wellington HOME BASE: Waterloo STATUS: Permanent Casual SCHEDULE:  Casual employees must submit availability for a minimum of ten (10) shifts per month of which will include at least two (2) weekend shifts wherein the employee will be scheduled for one (1) of the weekends shifts per month. All availability for shifts must be inclusive of hours 8:30 am to 8:30 pm. UNION: CUPE RATE OF PAY: $26.85 / hour ASSIGNMENT: 1.0 FTE POSTING #: 22-C-Casual I&R POSTING DATE: November 15, 2022  KEY RESPONSIBILITIES - Answering and screening initial incoming phone calls according to appropriate policy & procedures; while striving to minimize the number of subsequent transfers and contacts; - Conducting information searches using multiple resources based on client/caller needs; - Providing general information to callers regarding community health and social service agencies; and linking callers to other agencies when appropriate; - Gathering pertinent information from callers to assist with Case Manager triage decisions; - Entering and verifying client records in intake database; - Documenting and tracking calls as appropriate; - Supporting daily administrative and operational activities of the Information and Referral Centre; - Sharing knowledge and learned information with other team members to assist them in effectively meeting information and referral objectives; - Preparing reports as required and identifying the need for updates. - Mentoring new staff; acts as a resource to other staff to assist in orientation, implementing change and problem solving; - Other duties as required.   EDUCATION AND EXPERIENCE - Minimum two years previous experience in similar or related position preferably in the health, social or community service field. - Two – three year post-secondary diploma preferably in health, social or community services, or equivalent combination of education and experience. - Certified Information & Referral Specialist is a requirement or commitment to obtain certification within a 1 year period; medical terminology required. - Proficiency in French considered an asset. - Proficient in the operation of a personal computer in a networked environment using computer software, data entry skills and keyboarding skills. - Ability to conduct information searches using multiple resources; e.g. internet, data bases, etc. - Proficient with various software programs and databases, including Access, to generate reports and create presentations. - Excellent listening, information seeking and problem-solving skills; ability to resolve difficult situations with poise - Able to communicate effectively in both oral and written formats with a high level of accuracy and attention to detail. - Ability to use interviewing skills to identify and respond to unique needs of individual callers. - Ability to demonstrate tact, diplomacy and sensitivity to the feelings and issues experienced by callers. - Customer service skills; ability to maintain a positive attitude in a stressful situation. - Ability to prioritize important and urgent situations with sound judgment. - Excellent knowledge of health, social and community resources. - Ability to work independently and collaboratively as a team member. - Proven ability to prioritize work, multi-task, and function well under pressure.   This position may be assigned to other teams and shifts including weekend rotation, as well as any of our work locations as operationally required.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting competition #22-C-Casual I&R.   *** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   Please forward your Resume and Cover Letter to: HR.WW@HCCOntario.ca   We thank all applicants in advance however, we will be communicating only with those selected for an interview.   HOME AND COMMUNITY CARE SUPPORT SERVICES WATERLOO WELLINGTON IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY
Job ID
2022-5614
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Dietitians of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.    What would give you the edge?  - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language   What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​     Who we are   We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job ID
2023-5746
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo
TEAM ASSISTANT – KW Community REPORTS TO: Patient Services Manager LOCATION: Home and Community Care Support Services Waterloo Wellington OFFICE BASE: Waterloo STATUS: Temporary, Full-Time (up to 12 months) SCHEDULE: 8:30 am – 4:30 pm, Prescheduled Monday-Friday UNION: CUPE ASSIGNMENT: 1.0 FTE POSTING #: 23-C-003 POSTING DATE: January 23, 2023 CLOSING DATE: January 30, 2023, 4:30 pm  KEY RESPONSIBILITIES - Processing new referrals, including data entry of client information; - Responding appropriately to incoming phone calls and inquiries as directed by triage decision making tree; - Updating and maintaining current client information and records in CHRIS database, including client’s service bookings; - Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed; - Booking home visits and client conferences as needed; - Processing letters, client applications and other client forms; - Preparing client reports for Care Coordinators/Placement Coordinators as required; - Generating reports and labels from CHRIS; - Reviewing and investigating Service Advice Forms; - Securing and/or shredding confidential documents as required; - Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment; - Other duties as required.   EDUCATION AND EXPERIENCE - Successful completion of grade 12, plus an additional program of up to one year in duration; - Two to three years of relevant administrative office experience; - Knowledge or experience in medical terminology an asset; - Understanding of available community resources, services and the roles of health care professionals, hospital and support workers; - Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills; - Able to communicate effectively in both oral and written formats with internal staff and external clients; - Knowledge of office systems, procedures and business practices; - Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently; - Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality.   This position may be required to provide relief at other Home and Community Care Support Services locations or teams as needed and may be part of the on call rotation as per the provisions of the ONA collective agreement.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   APPLICATION PROCESS Home and Community Care Support Services Waterloo Wellington is committed to the principles of employment equity.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting Competition 23-C-003 before 4:30 pmon Monday, January 30, 2023.   - Employees of HCCSS WW, please apply using: Recruitment.WW@HccOntario.ca   - All other applicants, please forward your Resume and Cover Letter to: HR.WW@HccOntario.ca   *** PLEASE NOTE***Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   We thank all applicants in advance however, we will be communicating only with those selected for an interview.
Job ID
2023-5794
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo
Care Coordinator – Specialized Geriatric Services REPORTS TO:  Patient Services Manager LOCATION: Home and Community Care Support Services Waterloo Wellington OFFICE BASE: Guelph STATUS: Temporary, Full-Time (up to 12 months) SCHEDULE: 7 hours/day, Prescheduled Monday to Friday UNION: ONA ASSIGNMENT: 1.0 FTE POSTING #: 23-O-022 POSTING DATE: January 24, 2023 CLOSING DATE: January 31, 2023, 4:30 pm  KEY RESPONSIBILITIES Reporting to the Manager of Patient Services, the incumbent will be responsible for: - Conducting eligibility and service needs assessments for clients referred to Home and Community Care Support Services for in home or placement services; - Developing, initiating and coordinating individualized care plans for eligible clients, and providing ongoing resource management and discharge planning as appropriate; - Conducting alternate planning for non-eligible clients, and providing program interpretation/education to hospital and community agency staff, long term care facilities, physicians, clients and families; - Performing other duties as assigned.   EDUCATION AND EXPERIENCE - Knowledge and application of case management principles and practices acquired through membership in good standing, with the appropriate college, as a Registered Nurse, Occupational Therapist, Physiotherapist or Speech Language Pathologist, or membership in good standing with the College of Social Work, with a degree at the Master’s level. - Proven skills in the areas of case management, assessment, communication, interviewing, problem solving, interpersonal and leadership within a team based setting is required. - Experience and knowledge related to geriatric medical and mental health issues is required as are knowledge and skill in the application of specific assessment tools and interventions for a specialized geriatric service. - Specific education related to geriatric mental health is required. Certification in mental health nursing (CPMHN(c)) is preferred. - The ability to work independently in a highly organized manner is required. - This position also requires proficiency in the use of a personal computer in a windows networked environment, using Word and database software. - The ability to travel throughout Waterloo Region and Wellington County is required. - Fluency in French language preferred.   This position may be required to provide relief at other Home and Community Care Support Services locations or teams as needed and may be part of the on call rotation as per the provisions of the ONA collective agreement.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   APPLICATION PROCESS Home and Community Care Support Services Waterloo Wellington is committed to the principles of employment equity.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting Competition 23-O-022 before 4:30 pmon Tuesday, January 31, 2023.   - Employees of HCCSS WW, please apply using: Recruitment.WW@HccOntario.ca   - All other applicants, please forward your Resume and Cover Letter to: HR.WW@HccOntario.ca   *** PLEASE NOTE***Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   We thank all applicants in advance however, we will be communicating only with those selected for an interview.
Job ID
2023-5795
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo
Care Coordinator – Cambridge South Community REPORTS TO:  Patient Services Manager LOCATION:  Home and Community Care Support Services Waterloo Wellington OFFICE BASE: Cambridge STATUS: Permanent, Full-Time SCHEDULE: 7 hours/day, prescheduled Monday-Friday UNION: ONA ASSIGNMENT: 1.0 FTE POSTING #: 23-O-023 POSTING DATE: January 26, 2023 CLOSING DATE: February 2, 2023, 4:30 pm  KEY RESPONSIBILITIES Reporting to the Manager of Patient Services, the incumbent will be responsible for: - Conducting eligibility and service needs assessments for clients referred to Home and Community Care Support Services for in home or placement services; - Developing, initiating and coordinating individualized care plans for eligible clients, and providing ongoing resource management and discharge planning as appropriate; - Conducting alternate planning for non-eligible clients, and providing program interpretation/education to hospital and community agency staff, long term care facilities, physicians, clients and families; - Performing other duties as assigned.   EDUCATION AND EXPERIENCE - Knowledge and application of case management principles and practices acquired through membership in good standing, with the appropriate college, as a Registered Nurse, Occupational Therapist, Physiotherapist or Speech Language Pathologist, or membership in good standing with the College of Social Work, with a degree at the Master’s level. - Proven skills in the areas of case management, assessment, communication, interviewing, problem solving, interpersonal and leadership within a team based setting is required. - Minimum of one year of community care coordination and/or hospital care coordination experience is preferred. - The ability to work independently in a highly organized manner is required. - This position also requires proficiency in the use of a personal computer in a windows networked environment, using Word and database software. - The ability to travel throughout Waterloo Region and Wellington County is required. - Fluency in French language preferred.   This position may be required to provide relief at other Home and Community Care Support Services locations or teams as needed and may be part of the on call rotation as per the provisions of the ONA collective agreement.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   APPLICATION PROCESS Home and Community Care Support Services Waterloo Wellington is committed to the principles of employment equity.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting Competition 23-O-023 before 4:30 pmon Thursday, February 02, 2023.   - Employees of HCCSS WW, please apply using: Recruitment.WW@HccOntario.ca   - All other applicants, please forward your Resume and Cover Letter to: HR.WW@HccOntario.ca   *** PLEASE NOTE***Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   We thank all applicants in advance however, we will be communicating only with those selected for an interview.
Job ID
2023-5801
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo