Career Opportunities

  CARE AND BE CARED FOR – THIS IS YOUR HOMEAre you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.  Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance. There are full-time, part-time and casual opportunities available throughout the South West.  What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have?   - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?    We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you a collaborative Business Intelligence professional with expertise in multiple business intelligence tools and methodologies? Do you enjoy analyzing and refining operational processes to improve efficiency? Are you passionate about exceptional health care and driven by a desire to help others?   Reporting to the Manager, Business Intelligence, the Business Intelligence Senior Analyst is responsible for designing, validating, and supporting implementation of decision support products including complex reports, cubes and ETL processes across a suite of Business Intelligence tools and environments. This role will also support the organization through improving existing reporting, aggregating common data, and developing data structures that make existing processes and analysis more efficient.     What will you do? - Analyze current and future data reporting, analysis and dissemination needs, and identify the best tools and technology within the MH HCCSS Business Intelligence tool set to achieve high performing, easily maintainable data delivery  - Design, develop, troubleshoot, debug, test and support implementation of efficient, high performing, and maintainable ETL processes, cubes, dashboards, ongoing and ad-hoc reports from multiple datasets. - Review existing Decision Support operational reporting processes, to prioritize processes for redevelopment to improve quality, efficiency and maintainability of the processes to improve the reliability and timeliness of operational reporting - Improve the speed, reliability, and maintainability of Decision Support operational processes - Work with other Business Intelligence team members to improve overall team use of best practice in decision of ongoing operational processes, reports and data structures - Develop tools and data structures that simplify access to data and analysis of data from a variety of data sources    What do you need? - University degree in health information management, management information systems, engineering, statistics or computer science (or equivalent combination of education and experience) - Four (4) to six (6) years related work experience with at least two (2) years' experience in a complex decision support environment, including designing and building data structures and ETLs that bring together data from multiple data sources - Experience with multiple BI tools and methodologies, and familiarity with relational and dimensional data models, including reporting (using  SQL queries, stored  procedures,  etc.),  relational  database  management  techniques, applications  and tools  (SQL Management  Studio, SQL Server  Integration Services (SSIS), SQL Server Analysis  Services  (SSAS), SQL Server Reporting Services  (SSRS),  PerformancePoint  etc.) - Knowledge of workbook, report and dashboard design in Tableau a plus - Solid MS Office skills (Word, Excel, Outlook, PowerPoint, etc.) - Excellent written and verbal communication skills - Self-directed with the ability to handle concurrent tasks and organize daily workload in the presence of frequent interruptions - Strong interpersonal skills with the ability to establish and maintain effective partnerships What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment​   Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Are you an experienced Business Intelligence Senior Analyst seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Business Intelligence Senior Analyst, you will be responsible for performing strategic business intelligence (BI) development and analyses in support of corporate goals and objectives. The includes the use of BI tools and data cubes to streamline business processes and decision making and to discover and remove process inefficiencies. This position participates in the re-engineering of reporting processes to support the organization's current and future reporting needs and will also produce analytic products for Home and Community Care (HCC) reporting. This position works directly with internal and external stakeholders to determine the analytical needs of the customer, engaging peers and leadership as needed. The Business Intelligence Senior Analyst primarily focuses on the customer engagement and analytical aspects of the position.    By applying your business intelligence experience - you will have an opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do?   - Understand home care delivery in Toronto Central and Provincially, and how that is captured in home cara data - Engage with leadership across the organization and from our health care partner organizations to understand their information needs, and translate those needs into data requirements - Use technical tools to access patient and organizational data from multiple data holdings to develop reports and analyses that meet these requirements - Provide and present information and analysis to leadership and work with leadership to support their understanding and interpretation of the analysis - Develop on-demand reports and dashboards that provide accurate well curated data to support management in ensuring high quality, high efficient home care delivery - Develop, monitor and enhance jobs and stored procedures that extract, transform and load data from both internal as well as external data sources into the local Business Intelligence environment - Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong  What must you have?   - University degree in Computer Science, Information Systems, Business Management, Epidemiology, or specialized training/certification required - 3-5 years' direct work experience of Business Analysis - Experience analyzing and manipulating large data sets - Experience synthesizing information and presenting complex results in concise and easy to interpret graphs, charts and tables - Excellent Microsoft Excel skills - Good written and oral communication skills - Strong problem solving, analytical and critical thinking skills. Demonstrated abilities in data analysis, interpretation and report generation; the ability to use data and information to "tell the story" - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge?   - 2-3 year's experience working in healthcare - Experience working with data in SQL databases and writing SQL queries - Strong knowledge of building reports using SQL Server Reporting Services (SSRS). Knowledge of SSIS and SSAS - Experience with MS Power BI - Aptitude and interest in Python, .NET Technology, XML/XSLT, JavaScript - Knowledge of interRAI suite of tools and the Client Health and Related Infomation System (CHRIS) What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   Who we are   We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.   #LI-Hybrid        

CARE AND BE CARED FOR – THIS IS YOUR HOME Are you an experienced, bilingual, registered nurse (RN), with clinical experience in providing mental health and/or addictions services for children and youth? Are you seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Bilingual Mental Health and Addictions Nurse, you will bring mental health and addictions expertise to provide essential health related advice and support to educators within the district school boards. You will play a key role in supporting students and/or parents access services such as family health care, community mental health and/or addictions agencies. Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance. What will you do? - Advise educators on potential side-effects of different classes of medications - Provide medical consultation to educators regarding issues (ie. Medication management for students, particularly those with complex medical conditions concurrent with mental illness or addictions - Liaise with children’s mental health agencies and primary care practitioners as required - Provide support and/or intervention in complex issues such as refusal to attend treatment, self-harm, suicide or violent behaviour - Support educators to meet the complex medical and mental health needs of students who require extra supports for health and/or safety concerns of self and/or others What must you have?   - Membership, in good standing, with the College of Nurses of Ontario - Fluent in English and French - 2+ years of recent clinical experience in providing mental health and/or addictions services for children and youth - Knowledge of the mental health and addictions service system for children and youth - Advanced assessment and diagnostic reasoning skill - Strong critical thinking and problem solving skills - Solid knowledge of health care related legislation and practices - Excellent interpersonal, communication, assessment, decision-making skills and high flexibility is required - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Case Management Certificate and/or case management experience - Experience working in schools What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who are we?  We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Are you an experienced Mental Health and Addictions Nurse (RN/BScN) looking for a different kind of practice environment, and comfortable practicing both independently and part of a team? This could be the position for you.   If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   Home and Community Care Support Services Erie St. Clair has a need for a Temporary Full-Time Mental Health and Addictions Nurse as described below. Home and Community Care Support Services Erie St. Clair is committed to supporting healthcare in a manner that is consistent with patient and family centred care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands the importance of quality and safety and requires a high degree of attention to detail and excellent time management skills.   What will you do?   Working in conjunction with the Patient Services Manager, the Mental Health and Addictions Nurse (RN/BScN), will be working with district school boards to advise educators, develop individual care plans in collaboration with other professionals and assist boards in developing strategies to address mental health and addiction needs.  Extensive travel for this position is required between all sites of the Home and Community Care Support Services Erie St. Clair area. Responsibilities will include:  assisting school boards in recognizing and responding to student mental health and addiction issues; providing services and support to students with mild to complex mental health and substance abuse issues; developing plans for clients with mental health and addiction needs including the transition of students back to school from hospitalization; medication management and providing support or intervention for issues such as self-harm or treatment refusal.  The Mental Health and Addictions Nurse will also play a key role in helping students and/or parents’ access services such as family health and/or addictions agencies.  The position will be located within the Erie St. Clair Region. Proficiency in both official languages is required.   NATURE AND SCOPE:   Patient Service Delivery - Advise educators on potential side-effects of different classes of medications - Provide medical consultation to educators regarding issues such as medication management for individual students, particularly those with complex medical conditions concurrent with mental illness or addictions - Liaise with children’s mental health agencies and primary care practitioners as required - Provide support and/or intervention in complex issues such as refusal to attend treatment, self-harm, suicide, or violent behaviour - Support educators to meet the complex medical and mental health needs of students who require extra supports for health and/or safety concerns of self and/or others - Provide the support of a health professional in helping students and/or parent(s) to access services such as primary health care or a children’s mental health centre and provide education about options for treatment.  - Provide essential health related advice and support to the Mental Health leaders in developing comprehensive board plans to address a collaborative response to the mental health needs of students. - Act as a spokesperson as required, and interpret the role of Home and Community Care Support Services to patients, health care professionals and to the public.  Ensure positive public relations and effective co-ordination of services through ongoing liaison and participation on internal and external committees. - Participate in the orientation of new staff, educators and students within district school boards. - Assesses for and promotes a safe environment for patients, caregivers, family members, and staff. Adhere to health and safety policies/ practices developed and implemented by Home and Community Support Services Erie St. Clair. - Participates in establishing, maintaining, and monitoring standards for the Care Coordination. This includes committee work and active participation and contribution to quality initiatives.   What must you have?   - Regulated health care professional holding current registration with a regulated college in Ontario; appropriate university degree or a suitable combination of education and direct experience. - Must be fluent in French and English - both written and verbal skills - Current registration as an RN/BScN in good standing with the College of Nurses of Ontario - 2-3 years of relevant experience required, experience in providing direct clinical mental health and/or addictions services for children and youth preferred - Sound knowledge of the Ontario health care system; the role of Care Coordinator as assessor and health planner, all relevant legislation and available local community resources - Solid ability to use MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) and internet research skills and computer navigation - Ability to analyze information, problem-solve and make good decisions - Accountable for own actions and decisions, making decisions within the scope of the position and referring issues/problems/events to the manager as required - Solid documentation skills (clear, thorough, accurate and timely) - Self-directed with the ability to organize, prioritize and multi-task - Flexible, adaptable and responsive to change - Detail oriented - Effective interpersonal and communications skills and able to adapt communication style to suit different audiences of all ages and backgrounds - Able to lead and facilitate community education sessions - Courteous and respectful in all interactions - Ability to establish and maintain a wide range of contacts with professionals and organizations within the community - Solid effective listening and facilitation skills - Ability to maintain confidential information - Empathy to sensitive issues - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date - Valid Driver’s License and access to a reliable motor vehicle with appropriate business class liability insurance as travel will be required within the Erie St. Clair region.   What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   What do I need to know? STARTING DATE:  May 27, 2024 POSITION STATUS: Temporary Full-Time (Monday to Friday 8:30am to 4:30pm) (approximately one year) HOURS OF WORK: 37.5 hours per week SALARY RANGE:  In Accordance with the Collectvie Agreement - Unionized position LOCATION: Chatham, Sarnia or Windsor site   Who we are:   We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Erie St. Clair who are participating in the selection process.   All applications will be reviewed; however, only those selected for an interview will be contacted.   Equity, Inclusion, Diversity and Anti-Racism  Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Home and Community Care Support Services South West is seeking an Application Developer!     Opportunity Summary:   The Application Developer, under the direction of the Manager, Information Technology, Software Development, will primarily be responsible to research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity. This position will refine database design for translation into specific data models and to meet system storage requirements. This role will also provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication. The Application Developer must possess degree in computer science, computer systems engineering, software engineering, web design, or a field related to the industry and two years of related experience.This is a permanent full time opportunity in London, Ontario. While some elements of the role are currently being performed remotely, the successful incumbent will be required to regularly report to the London office location.   What will you do?   As the Application Developer, you will:   - Gathers requirements to address identified technology needs or issues - Provides technical direction and oversight to Tier 1 and Tier 2 staff for critical applications and technology issues - Refines and signs-off on user interface design to ensure they work within technology limitations - Performs integration and functionality testing to ensure that the programs developed are bug-free - Implements, provides support, and evaluates the performance of new technologies developed - Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity - Perform usability tests throughout the process and document results of these tests - Liaise with stakeholders to ensure efficiency, effectiveness, and quality throughout the design/development lifecycle - Design, code, and debug capabilities in HTML5, CSS3 and JavaScript that are optimized for both desktop and mobile environments - Conduct performance tuning, improvements, balancing, and usability tests on prototypes - Code database-driven websites; test the website in order to address and fix database or website interoperability errors - Assist with database maintenance and work to resolve issues as they arise - Assist in the training on hardware, software, and updates to software as new releases become available or new software is purchased - Apply user experience and design principles to the creation and development of applications - Provide technical advice and assistance to employees - Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods - Perform security and quality control testing - Provide orientation to new users of existing technology - Analyze complex business needs presented by the user community and/or customers/clients and recommend technical solutions - Ensure that web-based applications are optimized for third-party search engines and tools - Assist with the planning and implementation of technology projects - Stay informed on new or emerging trends and technologies that provide clear benefits to the HCCSS South West, business partners, and/or customers/clients - Plan, write, modify, and test applications and website related code - Design, configure, and implement SharePoint and PowerApps solutions within Microsoft 365. - Develop and maintain SharePoint and other relevant databases - Plan, write, modify, and test SharePoint and website related code - Create and manage SharePoint sites, lists, libraries, and workflows. - Develop custom PowerApps solutions to meet business needs.   What must you have?   - Greater than two (2) year college degree in computer science, application development, computer systems engineering, software engineering, web design, or a field related to the industry from a recognized college or university - Holds relevant designation or certifications (e.g., Microsoft Certified IT Professional) - Greater than one (1) year experience in information systems development using, Microsoft SQL Server, Net Framework, Visual Studio, Visual Studio Safe, IIS, ASP and ASP.Net. - Experience with Microsoft 365, SharePoint Online, Teams, and PowerApps solutions, including migrations, customization, and troubleshooting. - Knowledge of HCCSS South West business strategies, objectives, priorities and programs, and related Business Solutions and Information Technology priorities and plans - Knowledge of the evolving role of HCCSSs, and the issues and priorities within the healthcare sector and how these impact HCCSS South West technology requirements - Knowledge of tools, techniques, measures and systems for developing and monitoring enterprise-wide technology systems - Is abreast of latest technology developments within and outside the healthcare sector - Familiarity with various programming languages and development platforms - Advanced knowledge of internet searching and navigating - Strong knowledge of browser compatibility problems for all platforms and major browser types - Demonstrated aptitude for learning new technologies - Experience in All Microsoft Office Programs - Experience with AGILE/Scrum Methodology. We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you an advantage?   - Ability to speak French or another second language.     What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who are we? We are Home and Community Care Support Services, ready to serve every person inOntario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.