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POSITION SUMMARY Reporting to the Director, Contracts and Relationships, this position provides administrative support to the Director and the Contract Services Team, and monitors service provider contracts for compliance with Home and Community Care Support Services standards and obligations.   MAIN ACTIVITIES - Description of Specific Duties Administrative Support - Receives, reviews and prioritizes incoming correspondence (i.e. phone calls, mail, email, courier, fax), responding or escalating to relevant team member or business unit for action as appropriate - Provides logistical preparation for internal and external stakeholder meetings (team meetings, committee meetings, Service Provider meetings, etc.) including scheduling, booking of meeting rooms, distribution of agendas and supporting materials, and transcription of meeting minutes - Assists with Service Provider site visit planning, applicable quarterly reporting, and correspondence and document tracking and filing - Maintains updated Service Provider Contact Lists, Management Emergency Contact Lists, and Outlook Distribution Lists - Establishes and maintains appropriate departmental records, including the updating and maintenance of departmental SharePoint sites (i.e. updating and uploading documents and links) in accordance with HCCSS records management protocols - Assists with and/or produces presentations, regular and ad hoc reports, and correspondence using a variety of applications and communication mediums, including PowerPoint, Excel, Visio, Databases, and other software programs - Manages calendar and email of Director, including scheduling of meetings and making adjustments as necessary based on changing needs and priorities - Identifies and discusses non-routine items with Director, Contracts and Relationships to determine action required and relays instructions to appropriate area; identifies contentious issues that arise, ensuring Director is informed - Liaises with other Administrative Assistants and Executive Assistants as necessary to resolve administrative problems, implement practices for continuous quality improvement and ensure the smooth running of the department - Assists with the orientation of new staff and ensures they have necessary supplies and equipment Provider Performance Monitoring - Tracks ongoing legislation compliance by Service Providers (i.e. AODA, PHIPA) - Manages Health Partner Gateway (HPG) System Access and provincial Report Portal Access process for Service Providers - Inputs and extracts data for leadership review of provincial performance management, using determined performance metrics including 5-day wait time, acceptance/refusal rates, and missed care QUALIFICATIONS/SKILLS Education - Ontario Secondary School Diploma in conjunction with relevant and related training and certification as a minimum. - Community College program or Undergraduate degree in Business, Social Services, Health Discipline, or other related field is preferred. Knowledge - Minimum of three years previous experience in an office environment with good understanding of office processes and procedures. - Advanced keyboarding skills and proven proficiency with a variety of software programs in the Microsoft Office Suite, including the ability to use presentation and document development software (i.e. PowerPoint, Visio) and teleconferencing/videoconferencing software (i.e. MS Teams, VOIP telephone system). - Strong knowledge of Home and Community Care Support Services administrative practices and procedures, including client information system and business objectives and priorities, or demonstrated ability to learn quickly. - Demonstrated aptitude for continuous quality and process improvement. Communication/Interpersonal Skills - Excellent oral and written communication skills with a sound knowledge of the English language to facilitate effective communication and collaboration with all levels of internal Home and Community Care Support Services staff and stakeholders, and external stakeholders including Service Providers and members of the public - French language skill an asset EFFORT Physical, Visual, Auditory and Concentration Demands Physical Demands Ability to sit for an extended period of time for computer use, possession of fine motor skills as it relates to strong and efficient keyboarding skills. Visual Demands Continuous computer use, and use of additional external computer monitor to ensure accuracy and efficiency as it relates to preparation of reports, presentations, correspondence, and other required materials. Auditory Demands Frequent requirement for listening and participating in team meetings to ensure minutes are accurately captured, [FA2]​phone calls, and verbal correspondence with internal and external stakeholders. Concentration Demands Requirement for precision and accuracy as it relates to reporting and review of materials, including proof-reading of contracts and documents, [FA3]​often incorporating information from a variety of sources.   Problem Solving/ Complexity Ability to solve relatively routine problems in a timely and efficient manner. Provides routine advice and guidance, including troubleshooting assistance, regarding online portals and intranet, and redirects inquiries from internal and external stakeholders to the most appropriate person or team. ​ RESPONSIBILITY Accountability and Decision Making Offers recommendations, direction, and support to internal and external stakeholders as it relates to clarification on correspondence and provision of reports. Acting on the general direction of Director and Managers as it relates to supportive functions of the role. Risk Minimal to moderate level of accountability and decision-making. Accountable for ensuring applicable deadlines are met, and responsible for liaising with SPOs and other external stakeholders to ensure data submissions are thorough and reviewed as appropriate. Routine decisions made in relation to provision of information to colleagues, Contracts Team, Director, and external stakeholders, including ability to refer inquiries and requests as appropriate. People (Leadership) Non-supervisory role, no formal leadership requirements. Position responsibilities include providing on-the-job advice, guidance, and feedback to colleagues, and escalation of information to Contracts Team and Director. Additional responsibilities include providing orientation to new employees and on-the-job training to new team members   WORKING CONDITIONS  ​ Hybrid working environment, combination of office work and remote work. Minimal potential exposure to undesirable working conditions. ​ Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5661
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
We are looking for Temporary Fulltime Registered Nurse (Approximately 18 months)     PROGRAM OUTLINE:                    The Behavioural Support Central West project was created to enhance services for elderly people with complex behaviours due to dementia, mental health or other neurological conditions.  By investing in local initiatives, this project provides services and support to seniors at home, in Long-Term Care or wherever they live. This phase of the project will focus on increasing support as Behavioural Support designated patients move throughout the trajectory of the treatment in all possible settings.  The project RN will ensure that the team in each environment is supported as transitions occur.   POSITION OUTLINE:                     The RN is responsible for providing essential health related advice and support to healthcare providers to support Behavioural Support designated patient transitions.  This role will also link the receiving team with resources and stakeholders to ensure successful transitions.   QUALIFICATIONS:                             - Registered Nurse (BScN or diploma) - Case Management Certificate and P.I.E.C.E.S training is an asset - GPA ( Gentle Persuasive Approach) essential - Crisis Prevention Intervention Training an asset - CNA certification in Geriatrics preferred - Current CPR certification - Minimum of two (2) years of experience relevant experience as a Registered Nurse (BScN or diploma) focused on providing or coordinating care for adults in a mental health setting and/or specialized geriatrics unit with experience in dementia care - Specialized skills in assessment of delirium, dementia and mental health. Knowledge of multiple best practices in these areas - Ability to assist staff and family members in a person centred approach to develop and implement behavioural care strategies/approaches and to monitor patients responses over time - Ability to provide written consultation notes and review with the Geriatric Psychiatrist, Geriatrician, or others as appropriate - Ability to participate in joint practice partnership with Mental Health and Geriatrics in the assessment of referred older adult patients who have complex medical, mental health and behavioural issues; - Ability to provide ongoing patient follow-up and evaluation of responsive behaviours - Ability to design and educate frontline clinical staff in best practices for responsive behaviours - Ability to facilitate transfer of knowledge into practice and enhance staff's ability to manage responsive behaviours and care plan interventions through role modeling, coaching, mentoring, non-pharmacological and pharmacological approaches - Ability to provide liaison between external partners such as long-term care homes, community referral programs including primary care physician, Psychogeriatric Resource Consultants, HCCSS, Behavioural Support Units (BSU), Geriatric Psychiatry at William Osler Health Centre in and outpatient programs as appropriate, and internal partners including GEM (Geriatric Emergency Nurses). - Ability to work collaboratively to ensure patient flow to programs - Advanced assessment, diagnostic reasoning, decision making and problem solving skills - Must be able to practice independently and interdependently - Effective interpersonal and communication skills - Effective organizational and planning skills - Basic proficiency with computerized information systems - French language is an asset - Must have a valid driver’s license and access to a vehicle - Demonstrates commitment to the HCCSS’s mission and values.   Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to their start date.     Who We Are:   A mosaic of geographic and cultural diversity and home to over 922,000 local residents, Home and Community Care Support Services Central West plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the Patients First Act, Home and Community Care Support Services are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.   How to Apply:   If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line.   We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.   We thank you for your application, however only those selected for interview will be contacted.     Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to their start date.      
Job ID
2022-5662
Company : Name (E&F) Linked
HCCSS Central West | SSDMC du Centre-Ouest
Locations
CA-ON-Brampton