Career Opportunities

CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you an experienced Nurse Practitioner seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.  This is a permanent full time Nurse Practitioner position in the Owen Sound location with an initial assignment to work with patients in our Grey Bruce counties.   What will you do?   The Nurse Practitioner is a self-directed practitioner who provides holistic patient care based on advanced nursing and basic medical management knowledge and skills for a selected patient population. As a Nurse Practitioner, you will provide care for medically complex patients and provide palliative care for patients in their own homes as they near end of life. You will liaise with patients, families and all health care providers and using clinical assessment, monitoring and management skills to provide the best possible patient care. You will help patients to manage pain and symptoms and avoid unnecessary hospitalization, as well as manage acute and episodic episodes of complex disease.    As a Nurse Practitioner, you will:   - Provide care for medically complex patients in their own homes. - Provide palliative care for patients in their own homes as they near end of life. - Liaise with patients, families and all health care providers and using clinical assessment, monitoring and management skills to provide the best possible patient care. - Help patients to manage pain and symptoms and avoid unnecessary hospitalization. - Manage acute and episodic episodes of complex disease   What must you have?   Education: - Current certificate of registration with the College of Nurses of Ontario (CNO): Registered Nurse Certificate of Competence with Extended Class. - Completion of a Nurse Practitioner Certificate. - Successful completion of the CNO Adult or Primary Care Nurse Practitioner examinations.   Experience: - Minimum two (2) years of recent nursing experience with individuals who require end of life care. - Demonstrated use of theory and research/evidence based outcomes within own practice. - Clinical research experience – knowledge of basic research designs, measurement techniques and statistical methods.   Knowledge, Skills, and Abilities: - Familiarity with Nursing Professional Practice Models. - Knowledge and experience in change theory and adult learning principles. - Knowledge and experience with the long term care system and the principles of patient & family centered care. - Travel throughout the South West region may be required. - Effective interpersonal relationship and group/team skills. - Excellent written and verbal communication skills. - Ability to work and communicate collaboratively in an interdisciplinary team environment, including ability to work with team members of diverse culture who may be providing alternative approaches to care. - Demonstrated leadership for the advancement of clinical practice and achievement of Program goals. - Highly developed critical thinking skills and ability to conceptualize and analyze problems. - Ability to be self-directed and function independently. - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Proficiency in a second language, particularly French; - Completion of Masters of Science in Nursing (MScN); - An ambassador of workplace culture. What do we offer?     We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who are we?    We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

MAJOR RESPONSIBILITIES                 Reporting to the Patient Care Services Manager, the Learning Solutions Business Partner (LSBP) is responsible for providing learning solutions that drives performance excellence at Home and Community Care Support Services Central West. The LSBP will plan, design, deliver and evaluate learning solutions, facilitate formal training for new and existing employees, support new hires to successfully onboard (including performance coaching and support post training) and conduct on-going performance audits to proactively identify learning needs and solutions.   The learning component will include learning and education needs pertaining to HCCSS systems for Patient Care Services including The Art of Case Management, the RAI- assessment tools, policies, procedures, programs such as customer service, orientation, case management services and other related HCCSS systems, programs and tools related to Patient Care Services.    What must you have?                                                           - Three (3) to five (5) years’ experience in delivering learning solutions, facilitation and/or design in a patient centric environment - Regulated Health Professional preferred - Previous experience in applying adult learning principles - Previous experience facilitating the learning of technical learning programs, ideally within a health care environment - Proven excellent presentation and group facilitation skills - Demonstrated focus on providing innovative solutions to meet the needs of our learners - Knowledge of, and demonstrated experience in Case Management preferred - Knowledge of, and demonstrated experience in RAI training preferred - Post-secondary education in Adult Education preferred - Previous experience in designing, delivering and evaluation customer service training is preferred - Knowledge of, and demonstrated experience in Change Management preferred - Knowledge of and adherence  to all HCCSS policies, procedures and relevant administrative practices - Knowledge of HCCSS patient services strategies, objectives, priorities and programs - Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations and Health Care Consent Act - Good knowledge of community resources (e.g. services and programs) - Strong understanding and commitment to quality programs and best practice - Understanding of HCCSS Central West stakeholders, patient service delivery frameworks and methods, and overall issues and priorities within the health care sector - Excellent working knowledge of patient database systems - Successful completion of RAI-HC competency modules - Proven facilitator experience with excellent communication skills (written/documentation and verbal). - Strong relationship building skills and maintains positive working relationship with external and internal contacts - Experience effectively working with multiple stakeholders to gain understanding, determine need and build learning solutions - Excellent critical thinking and decision making skills - Solid ability to use MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) - Highly detailed with strong organizational, time management, prioritization, planning and multi-tasking skills - Flexible, adaptable and responsive to change - Accountable for own actions and decisions - Self-directed with the ability to work independently - Excellent understanding of communication in education and training - Courteous and respectful in all interactions as well as able to work positively and collaboratively within a team environment - Strong negotiation, problem solving, effective listening and facilitation skills - Ability to maintain confidential information - Empathy to sensitive issues - Ability to communicate in French or another language an asset   What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   Who we are   We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Full Time Temporary Team Assistant (Float) to October 2025   Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Team Assistant - Community (to February 2026)   Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you a dynamic HR professional with a passion for operational excellence and in-depth of knowledge in employee and labour relations? Do you thrive in fast-paced collaborative settings? Are you interested in a role where your HR knowledge will have an impact on healthcare transformation in Ontario?   Reporting to the Manager, Human Resources, the Human Resources Business Partner, Central Region Float uses a strategic approach to partner with assigned client groups to implement people strategies that drive organizational results in support of the Home and Community Support Services (HCCSS) across assigned locations.   This position acts as an Labour Relations float to support HCCSS locations within the Central Region as required. The HRBP supports delegated aspects of employee and labour relations, providing guidance to assigned leaders and employee groups through the interpretation and implementation of policies, collective agreements and procedures ensuring compliance with applicable legislation and regulations. The position provides coaching, counselling, guidance and resources with regards to organizational restructuring, performance management and attendance management and investigates complaints including making recommendations for resolution, accommodation and disability management, wellnesses and benefits. The HRBP also supports the job evaluation and analysis process.   What will you do? Employee & Labour Relations - Provides information, advice and guidance to assigned client groups/managers and staff, including the application and interpretation of the Attendance Support Program, Performance Development Program (PDP) process, policies and employment legislative requirements - Supports managers in addressing employee relations/human resource issues bringing subject matter expertise in examining considerations, impacts and actions - Coaches management regarding staff complaints and issues as well as assists managers to investigate complaints/ attendance and non-union staff performance issues and appropriate courses of action - In support and collaboration with HR/ER colleague(s), interprets and administers collective agreements with respect to compensation, employee welfare, health care, pensions, union and management practices, and other applicable legislation - Participates, contributes information and acts as a resource in union related disciplinary matters as requested Compensation and Benefits - Supports the analytical, technical and administrative support, including implementation and maintenance of total compensation policies, programs and systems for unionized and non-unionized employee groups - Assists in researching, developing and maintaining job descriptions to ensure roles and responsibilities are clearly defined - Supports job evaluation for positions and manages the documentation integrity of job descriptions - Escalated point of contact for benefit and pension providers, and works with them to resolve employee claim issues - Reviews benefit booklet drafts when plan changes occur Employee Health, Safety & Wellness - Works in conjunction with the Occupational Health and Abilities Business Partner to support occupational disability claims management as required - In collaboration with the Occupational Health and Abilities Business Partner, advises and recommends best practice, evidence based strategies and programs that support the ongoing evolution of a healthy workplace; monitors progress and outcomes of health and wellness initiatives and the impact that they have on key organizational measures such as turnover and absenteeism - Collaborates with Manager, HR to complete Workplace Safety and Insurance board (WSIB) forms and/or correspondence, as needed   What do you need? - Bachelor’s degree in Business Administration with an Industrial Relations or Human Resources focus is preferred or a degree in a related field with a post graduate diploma/certificate in Human Resources Management (or equivalent combination of education and experience - Certified Human Resources Professional designation an asset - Four (4) to six (6) years of recent related experience in HR, with at least two (2) years recent and related experience in a unionized environment - Experience conducting research and qualitative analysis to support total compensation programs and other HR program/policy development; and a minimum of two (2) years job evaluation experience, including writing job descriptions; maintenance of pay equity plans an asset - Full understanding and demonstrated working knowledge of relevant legislation, (e.g. Employment Standards Act, Ontario Labour Relations Act, The Ontario Human Rights Code) - Demonstrated experience in coaching, influencing, mentoring, consulting, problem solving, organizational processes and conflict resolution - Demonstrated expertise in dealing with conflict situations with complex scenarios, with an ability to recognize differing perspectives that will impact business unit and corporate wide outcomes - Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) - Flexible, adaptable and responsive to change - Excellent analytical and interpretation skills - Good facilitation and presentation skills - Pro-active approach to customer service and relationship building with all levels of employees - Ability to work independently as well as part of a dynamic team of professionals in an ever-changing, fast paced customer focused environment   As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment    Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted. #hybrid

CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you an experienced IT professional with expertise in SharePoint?  Do you have an aptitude for building strong working relationships with stakeholders to share your technical knowledge and enjoy working in a collaborative team environment? Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care. Reporting to the Director, Information Technology, the Information Technology Lead - SharePoint role is assigned to focus on SharePoint, responsible for designing, implementing, and maintaining Microsoft 365 solutions utilizing SharePoint, MS Teams, and PowerApps across the 14 Home and Community Care Support Services (HCCSS) organizations. Information Technology Lead - SharePoint will work closely with stakeholders to understand their needs and develop solutions that improve productivity, collaboration, and information management.   What will you do? - Engage and support provincial IT Directors/Leads in the achievement of consistent and standardized IT configuration. - Design, configure, and implement SharePoint, MS Teams, and PowerApps solutions within Microsoft 365. - Configure, implement, and maintain SharePoint Online and the Microsoft 365 environment; this includes helping to migrate content from network drives, OneDrive, and other systems to SharePoint Online. - Lead in the deployment of provincial projects and ensure accurate and timely provincial reporting as needed. - Build and maintain effective and collaborative working relationships with key stakeholders to understand needs and provide recommendations on SharePoint, MS Teams, and PowerApps solutions, and mitigate potential issues and challenges. - Ensure confidentiality and security of information and participate in investigations as required. - Create and manage SharePoint sites, lists, libraries, and workflows. - Develop custom PowerApps solutions to meet business needs. - Manage MS Teams setup, configuration, and administration. - Migrate on‐premises SharePoint content to SharePoint Online. - Manage security and permissions for SharePoint sites and content. - Troubleshoot and resolve SharePoint, MS Teams, and PowerApps technical issues. - Maintain knowledge of SharePoint, MS Teams, PowerApps, and Microsoft 365 features and technologies, and train users on how to use them effectively.   What do you need? - Bachelor's degree in Computer Science, Information Technology, or equivalent in related field. - Microsoft Teams (MS-700) certification is an asset. - Minimum 5 years of experience with Microsoft 365, SharePoint Online, Teams, and PowerApps solutions, including migrations, customization, and troubleshooting. - Demonstrated capability to manage and lead Microsoft 365 projects, and theoretical knowledge of complex and multi‐tier IT project and information management. - Ability to stipulate technical and/or business governance. - Experience with SharePoint Developer implementing and modifying Codeplex solutions and SharePoint Server 2010 to 2019. - Ability to implement different authentication methods with SharePoint and experience with SharePoint Designer and InfoPath Forms. - Familiarity of SharePoint tools such as Nintex and ShareGate. - Experience with MS Azure cloud services. - Knowledge of front end (jQuery, JavaScript). - Working knowledge of PowerShell for maintenance administration, solution deployment and automated installations. - Strong conceptual and analytical skills and demonstrated problem solving abilities to analyze and create effective solutions for clients. - Negotiation and persuasion skills to engage stakeholders in providing optimum results. - Highly detail‐oriented, creative, and self‐motivated. - Ability to identify and analyze stakeholder needs and extract, interpret and format information using technological solutions appropriate to the business needs. - Excellent planning and organizational skills to implement work assignments, manage competing demands and work under pressure. - Excellent verbal and written communication with the ability to convey complex technical concepts in a clear, concise manner. - Strong interpersonal skills with the ability to establish and maintain effective partnerships and working relations with stakeholders across departmental lines. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment and flexible work location (position can work in any of the 14 HCCSS office locations across the province)   Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.   #hybrid  

Business Intelligence Senior Analyst CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you passionate about about exceptional health care and driven by a desire to help others? Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals? ​   ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   Reporting to the Manager, Business Intelligence and Analytics, the Business Intelligence Senior Analyst responsible for performing strategic business intelligence (BI) development and analyses in support of corporate goals and objectives. This includes the use of BI tools and data cubes to streamline business processes and decision-making and to discover and remove process inefficiencies. This position participates in the re-engineering of reporting processes to support the organization’s current and future reporting needs and will also produce analytics products for Home and Community Care (HCC) reporting. This position works directly with internal and external stakeholders to determine the analytical needs of the customer, engaging peers and leadership as needed. The Business Intelligence Senior Analyst primarily focuses on the customer engagement and analytical aspects of the position.     What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan.  - Flexible work location within the West Region ​   What do I need to know? Position Status:  Full-Time Hours of Work: Monday - Friday (8:30am - 4:30pm) Location: One of our offices within the Ontario West Region This position is a Hybrid position and will be required to be onsite in the office as determined by the Employer. The successful applicant must be willing and able to attend onsite as required.     What will you do? - Research and review processes that support business intelligence functions and system requirements. - Collaborate with project managers, system owners, and end users to further refine business intelligence requirements and goals. - Analyze the effectiveness and efficiency of business intelligence processes and develop strategies for enhancing them. - Evaluate findings to develop new processes. - Create and/or prototype new BI procedures to enhance business processes, operations, and data flow. - Perform data analyses as requested. - Develop and present ad hoc reports in support of various business process initiatives both internally and externally involving initiatives related to patient service and staffing planning and business continuity, including labour relations planning. - Participate in, and at times lead, the collection and analysis of data to support the confidential strategic direction of the organization, including information related to employment and collective bargaining - Provide critical BI analysis, data and support related to organizational metrics and staffing for budget preparation and strategic planning - Provide consultative and technical support to the team and other strategic decision-making groups on BI tools. - Work with internal and external customers and partners to collect requirements, negotiate and inform specifications, and implement solutions to data and analytical requests - Implement mechanisms to maintain and provide up-to-date data, reports, analysis, and interpretation of information to support home and community care operations, HCCSS management reporting including scorecards, dashboards and indicators, strategic projects, and external reporting requirements. - Provide input to business requirements for the design of BI solutions. - Interpret business requirements and determines optimum BI solutions to meet needs. - Design organization-wide “views” and custom reports to help stakeholders self-serve. - May perform analysis for a wide range of requests using data in different formats and from various platforms. - Research business problems and creates BI models that help analyze these business problems. - May lead or provide direction for the planning, designing, and execution of user efforts and use of BI. - Review test plans and monitors testing process to ensure that business results are tested. - Resolve issues based on test results. Adheres to current standards.                           - Provide input to standards, policies and procedures for the form, structure, and attributes of the BI tools and systems. - Identify and provides input to new technology opportunities that will have an impact on the enterprise-wide BI systems. - Maintain strict confidentiality and discretion when working with confidential organizational data and information, including but not limited to information relating to the organization’s collective bargaining strategies and the interests of the organization in the areas of labour relations and employment - Embody HCCSS mission, vision and values and applies quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value, and improving populations health) to support continuous quality improvement in daily work - Exemplify, embraces, and intentionally promotes an inclusive work environment where all are meant to feel they belong - Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity, and anti-racism - Other duties as assigned   What must you have?  - University degree in Computer Science, Information Systems, Business Management, Epidemiology, or specialized training/certification required - 3-5 years' direct work experience of Business Analysis - 2-3 years’ experience working in health care, highly desirable - Demonstrated experience working with a team in a professional environment with tight timelines and highly sensitive material. - Experience leading or participating in complex organizational projects. - Strong problem solving, analytical and critical thinking skills.  Demonstrated abilities in data analysis, interpretation, and report generation; the ability to use data and information to ‘tell the story’. - Strong communication skills (verbal, written, presentation), with an ability to display and explain complex analyses in an easily understood user-friendly manner geared to the target audience. - Experience in a health care decision support environment and a solid understanding of the health care system. - Demonstrated experience analyzing business intelligence and technical requirements - Demonstrated experience modeling and mapping business intelligence processes using proven methodologies and models - Expertise in designing, developing, and implementing re-engineered business intelligence processes and associated software and hardware - Ability to troubleshoot business intelligence process changes, errors, and subsequent modifications; must be able to do this with the work of other analysts - Able to interpret the operational requirements of end users, project managers, and other stakeholders - Excellent organizational, project management, interpersonal and teamwork skills including managing multiple priorities in a dynamic work environment. - Self-starter and highly motivated to make proactive changes - Ability to design and write complex SQL code required - Ability to validate large and complex data sets - Experience with developing/creating data cubes and/or tabular models - Demonstrated experience planning, implementing, and maintaining DBMS (installation, configuration, security, performance) - Able to implement and maintain servers (hardware planning and specifications) - Able to design, implement, and maintain ETL jobs - Excellent knowledge of Microsoft Office Suite (Excel, Access, Word, PowerPoint) - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Solid knowledge of interRAI suite of tools and the Client Health and Related Information System (CHRIS). - Knowledge of provincial health care data holdings and methodologies as an asset (DAD, NACRS, CCRS, NRS, OMHRS, HCRS, MIS, iPort, WTIS). - Experience using development tools such as Visual Studio and Azure Data Studio - Experience working with version control tools such as Git and Team Foundation Version Control - Direct knowledge of various query languages i.e., SQL, MDX, XML, DDL, JSON, and/or DAX - Knowledge of statistical query languages such as Python, R, and/or SAS - Experience with business intelligence tools such as SQL Server Management Studio (SSMS) / Azure Data Studio, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analytical Services (SSAS), Microsoft Fabric, and PowerBI - Demonstrated experience of technologies such as SharePoint On-Line lists and/or MS Forms for manual data collection processes - Direct knowledge of various report/dashboard builders i.e., Microsoft Paginated Reports (SSRS) and/or Power BI - Proficient in both official languages   Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

JOB POSTING # 052-24                                                                                                                                    POSTING DATE: April 11, 2024                                                                                                                                                                                                                                 JOB TITLE:  Registered Practical Nurse, Rapid Response, Temporary, Full-Time   INITIAL ASSIGNMENT:  Rapid Response Nurse Program   BARGAINING AGENT: ONA   LOCATION:  Espanola   LANGUAGE(S): English   EFFECTIVE DATE:  Immediately to April 30, 2025   Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.   POSITION SUMMARY: Registered Practical Nurse - Rapid Response focuses on the care during transition from acute care to home care for eligible complex/chronic adults and medically fragile children. NATURE & SCOPE: - Provides the first in-home nursing visit within twenty-four (24) hours of hospital discharge for patients with complex/chronic diseases including CHF, COPD, Diabetes or other; - Completes a clinical, problem-based head to toe assessment; - Confirms the patient’s hospital discharge plan; - Performs medication reconciliation for patient and reviews medication protocol with patient and caregiver; - Utilizes a "teach back" approach to help the patient and family understand the care plan, treatments, symptom management, and when/who to ask for help; - Initiates communication with the patient's primary care provider, and ensures follow up with primary care within seven (7) days; - Refers to longer-term community programs through the Care Coordinator as required, once goals of Rapid Response program are met.   QUALIFICATIONS: - Registered Practical Nurse in good standing with the College of Nurses of Ontario; - Minimum 3-5 years clinical experience working as a Registered Practical Nurse; - Recent and relevant experience providing direct (hands-on) nursing care within acute care medicine and/or chronic disease management. Applicants with experience within the last 2-3 years in Paediatrics, Medicine, and cardiology an asset; - Ability to provide quality clinical service delivery in conjunction with patients and other stakeholders; - Ability to work independently; - Effective interpersonal and communications skills; - Ability to provide health coaching and disease-specific education to patients; - Advanced oral and written proficiency in English is essential; - Must have valid driver’s license and access to a vehicle, as travel to patient homes will be required; - Valid Emergency First Aid Certification.   Less qualified candidates may be considered.  However, candidates who meet all requirements will be given priority for an interview.   Home and Community Care Support Services North East is an equal opportunity employer. Personal information submitted will be used only for the purpose of determining suitability for this vacancy.  All applicants are thanked for their interest in this position.  Only those applicants selected for an interview will be contacted.   Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.   Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at:   North East Careers | Home and Community Care Support Services (healthcareathome.ca)   Please refer to posting #052-24 when applying. Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

  Are you an experienced pediatric registered nurse (BScN or diploma) looking for a different kind of practice environment, and comfortable practising both independently and as part of a team? This could be what you’ve been looking for.   Position Description: The Rapid Response Nurse supports effective transitions from acute to home care for the following target population: medically complex / fragile children, to ensure communication and linkages with primary care, and provide timely and effective rapid response homecare. The Rapid Response nurse provides an in-home nursing visit within 24 hours from hospital discharge for high needs children. During this visit, the RN will confirm the patient hospital discharge care plan, complete a nursing physical assessment, and communicate the importance of connection to primary care to avoid re-hospitalization.  Part of the assessment includes performing medication reconciliation and assessing medication management for the patient and family. The nurse will also complete teaching with the patient, family and caregivers related to their disease and/or chronic illness regarding how to manage their symptoms and when to seek medical attention.  The nurse will collaborate with other members of the interdisciplinary team including care coordinators; hospital based nurse practitioners, pharmacists and contracted service providers.   This role will primarily cover Hamilton, Brant and HN, however coverage may be required in Niagara and Burlington also.   What will you do? - Review the discharge care plan and confirm that outstanding investigations have been scheduled and transportation is available - Directly or in partnership with a pharmacist, ensure new prescriptions are filled and conduct a medication review and/or reconciliation to confirm no drug interactions or contraindications. Review the medication protocol with the patients and/or caregiver and answer questions - Ensure contact with primary care physician and provide an update on the patient’s acute care event and post discharge regime. Recommend and facilitate, as appropriate, a follow up visit with the physician - Refer the patient to Health Care connect if the patient has no primary care provider - Identify patients requiring an accelerated assessment and home care services and coordinate with the care coordinator and/or nurse practitioner to facilitate the assessment - Collaborate with the care coordinator to develop the patient’s care plan and ensure a smooth transfer of the primary care physician and pharmacist to the ongoing care team - Provide health teaching and information about management of chronic disease to the patient/caregiver and ensure they have HCCSS contact information - Ensure the patient and/or caregiver understand when to seek medical attention for their disease or condition and how to use resources appropriately (e.g 911 vs calling primary care) - Act as a spokesperson as required and interpret the role of the HCCSS to patients, healthcare professionals and to the public. Ensure positive public relations and effective coordination of services through ongoing liaison and participation in internal and external committees. Assess for and promote a safe environment for patients, caregivers, family members and staff. Adhere to health and safety policies and practices developed and implemented by the HCCSS - Participate in establishing; maintaining and monitoring standards for HNHB direct nursing providers, including committee work and active participation and contribution to quality initiatives  - Leads and/or participates in and demonstrates an understanding of quality, risk and patient safety principles and practices - Follows all safe work practices and procedures and immediately communicates any activity or action which may constitute a risk to quality, and patient safety - Perform other duties as assigned   What you must have? - Registered Nurse (good standing with CNO) - Advanced education in pediatrics - Minimum of 5 years of relevant experience as a registered nurse (experience in pediatric Medical/surgical units, Pediatric ICU, Community specialty pediatric clinics, community pediatric nursing) - Recent pediatric clinical/acute experience within 2 years - Working knowledge of community resources and roles of health care professionals - Solid knowledge of health care related legislation and practices - Knowledge of direct care/case management models used in community health care organizations - Satisfactory Police Records Check and Vulnerable Sector Search - Access to a motor vehicle - Valid driver’s license - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Excellent Assessment skills - Problem-solving and decision making skills - Interpersonal communication skills (written and verbal) - Negotiation skills - Multi-tasking skills - Accessing community resources - Team Building - Ability to work independently as well as in a team setting - Collaboration with Internal and External stakeholders - Organization, goal setting, planning, coordination and evaluation skills - Computer experience and keyboarding skills on a lap top and desk top computers - Flexibility during transition - Current CPR certification - Knowledge of HCCSS priorities, policies, practices and service standards. Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CARE AND BE CARED FOR – THIS IS YOUR HOME The Patient Services Manager is accountable for achieving corporate objectives as they support the organization’s mission, vision and values, achieving corporate objectives, and acting as an ambassador on behalf of the organization. The Patient Services Manager supports the commitment of HCCSS HNHB to improving patient experience by: - Providing quality care and ensure value for money to ensure care is available for patients with the greatest need - Earning the trust of health system and community partners, to support patients across the continuum of care - Fostering a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience Reporting to a Director, Patient Services this position supports access to services for seniors, people with disabilities and people who need health care services to help them live independently in the community, transition to home, avoid hospitalization when possible, or premature institutionalization.   The Patient Services Manager will collaborate with internal and external partners and, in conjunction with the Director, develop strategic plans to support corporate objectives related to their portfolio. The incumbent will provide leadership to front-line staff to ensure exemplary experience for the patients and families we serve.   What will you do?   Patient Care - Provides leadership to enable front-line staff to fulfill the following obligations, within the context of our organizational values: - Identify the patient’s care needs - Explore the options best suited to meet the patient’s needs and personal situation - Determine the patient’s eligibility for government-funded services and settings - Gather information about providers (home, community support services and residential care) in the patient’s area - Find out how services are delivered - Determine the availability of financial subsidies for particular service options - Arrange for delivery of government-funded home and community support services - Apply for admission to a day program, supportive housing or assisted living program, or certain chronic or rehabilitation beds - Apply for and arranging admission to a long-term care home - Get on the appropriate waiting lists. - Provides safe, quality care and ensures value for money to ensure care is available for patients with the greatest need. - Familiarizes self and others with best practice standards in evidence-based care, to provide appropriate organizational leadership. - Supports the development, review and implementation of policies, procedures, and guidelines in accordance with relevant legislation. - Upholds organizational objectives through achievement of key performance indicators (KPI’s) (see Appendix) Relationship Management - Earns the trust of health system and community partners, to support patients across the continuum of care - Consults with Director and other Managers to support standard operating practices across patient care teams - Develops and maintains open, trusting and collaborative internal and external relationships in the interest of patients and families, across the continuum of care - Engages and motivates staff members to achieve high quality patient care and patient experience - Represents HCCSS with integrity and professionalism - Participates and where required provides leadership to internal and external committees and projects to improve patient experience - Provides coverage for other Managers as required/requested - Provides on-call coverage as required/requested - Acts as an operational link with service providers, as required - Provides leadership for responsiveness to patient, partner and public feedback Leadership - Fosters a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience. - Monitors, analyses and provides recommendations related to indicators for patient experience, the provision of patient care, partnerships, stewardship and human resources and implements changes as required - Contributes to health system transformation by collaborating effectively with internal and external partners to achieve patient and family centered goals - Holds self and others accountable and able to achieve corporate objectives - Collaborates with human resources to ensure the desired skills sets for success in patient care are achieved - Demonstrates flexibility to adjust to rapidly changing conditions, challenges and requirements - Provides direction and support to other Managers and Senior Managers - Strives for continuous improvement - Practices based on principles of Lean process improvement methodology - Prepares reports/presentations and delivers as required Patient Safety - Promotes patient safety in alignment with the Vision, Mission, Values and Strategic Directions of HCCSS - Works within the basic principles of patient safety by doing the right thing for the right patient, using the right method at the right time - Adheres to HCCSS’s patient safety policies and procedures  What must you have? - Baccalaureate degree in health-related field. Registered Nurses with a Diploma in Nursing shall receive equal consideration. - Practitioner in one of the following health disciplines: nursing, physiotherapy, occupational therapy, medical social work, dietetics, respiratory therapy or speech-language pathology - Registrant in good standing with a Regulated Health Professional body - A minimum of five years working in a health-care capacity - Demonstrated experience leading staff and working with diverse teams and stakeholders - The ability to work virtually and in office based on the needs of the organization. Travel is required between the sites of HCCSS HNHB.  What would give you the edge? - Excellent verbal and written communication skills - Solid critical thinking, conflict resolution and problem-solving skills - Strong leadership, coaching and mentoring skills - Strong customer service orientation - Strong understanding of HCCSS operations and patient experience - Solid understanding of performance measurement (including analysis, interpretation and reporting of metrics) - Demonstrated ability to lead complex change management processes - Strong computer skills and the ability to use a variety of software programs (including MS Office suite) - Knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RAI, etc.) - Practical knowledge and understanding of relevant legislation (for example, but not limited to: Long-Term Care Act, Nursing Homes Act, Health Insurance Act, Employment Standards Act, French Language Services Act, Regulated Health Professionals Act etc.) - Working experience within HCCSS preferred - Possess the following attributes and demonstrates them in day-to-day activities: - Loyalty to vision and to the leadership of the organization - Relationship building - Ability and willingness to change - Autonomy - Rapid execution - Results-orientation - Professionalism Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.  All applications will be reviewed; however, only those selected for an interview will be contacted.    

  Nurse Specialized in Wound, Ostomy and Continence (NSWOC)   Position Summary Reporting to the Patient Services Manager, this self-directed position functions as a member of an integrated wound care team, this position serves the entirety of the Waterloo-Wellington geography and is accountable for providing direct clinical care and oversight in collaboration with nursing service providers supporting advanced wound care.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan.     What will you do? - Collaborates with advanced wound care specialists (e.g. physicians, CNS, therapists, chiropodists) and Home and Community Care Support Services (HCCSS) nursing service provider organizations in the development, implementation and evaluation of integrated wound care delivery - Provides advanced wound, ostomy and continence care to patients in home and clinics, with a strong emphasis on assessment, treatment, teaching, health promotion and prevention - Liaises with primary care providers and other members of patient’s health care team - Ensures the establishment and adoption of wound care best practices based on RNAO, Canadian Association of Wound Care, Health Quality Ontario and Waterloo Wellington Integrated Wound Care Program guidelines - Provides knowledge transfer of leading clinical practices in wound, ostomy and continence management and prevention to improve patient outcomes and experience - Teaches, mentors and coaches members of the multi-disciplinary health care team, both internal and external to HCCSS, on leading clinical best practices in wound prevention and care as well as ostomy and continence care - Champions clinical quality improvement initiatives and drives improvement in safe, high quality and evidence based practice - Provide leadership at cross continuum collaboratives such as the Wound Working Group - Performing other duties as assigned.   What must you have? - Current registration with the College of Nurses of Ontario (preference will be given to BScN candidates) - Certificate in Enterostomal Therapy Nursing or Nurses Specialized in Wounds, Ostomy & Continence Canada Program (NSWOCC) (previously known as Enterostomal Therapy Nursing program), current registration with the NSWOCC. - 5 years nursing experience, or equivalency, providing advanced wound, ostomy and continence care preferred - Proven leadership capabilities and success working with an interdisciplinary team and community services, combined with an understanding of the roles of health professionals, support workers, and programs related to community health and social services - Thorough knowledge of wound, ostomy and continence products and indications for use - Computer literacy and demonstrated ability to work independently in a multidisciplinary team setting with the ability to promote effective working relationships is essential - This position also requires proficiency in the use of a personal computer in a windows networked environment, using Word and other database software - Current Canadian certification (within the past 12 months) of First Aid, CPR - The ability to travel throughout Waterloo Region and Wellington County is required - With appropriate notice, this position may be assigned other shifts or work locations and may be included in a future weekend rotation   What would give you the edge? - Wound related advance degree - Fluency in French language preferred.   What do you need to know? This position is a Hybrid position and will be required to be onsite in the office as determined by the Employer.  The successful applicant must be willing and able to attend onsite as required.   Why Join Us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. How do you apply? Interested candidates should submit their resume and cover letter before 4:30 pmon Monday, April 22, 2024, stating Competition # “24-O-038- NSWOC TFT (12m)” in the subject line of the email, to HR.WW@HccOntario.ca By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Waterloo Wellington who are participating in the selection process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests are required to be submitted for review and validation prior to an offer of employment.    

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Patient Services Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date    What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language    What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan   What do I need to know? Anticipated Start Date:  May 27, 2024 Hours of work:   7 hour shifts - between the hours of 8:00 a.m. and 8:00 p.m.  (The successful applicant may be required to work a maximum of three (3) weekends out of six (6) in each posted schedule) Site: Sarnia site Posting Expiry: April 26, 2024 Unionized Position    Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Job Posting: #053-24                                                                                                                                                                                    POSTING DATE:  April 16, 2024   JOB TITLE: Nurse Specialized in Wound, Ostomy, & Continence – Full-Time   INITIAL ASSIGNMENT: In Home (SUD ET RN-001)   BARGAINING AGENT: ONA   LOCATION: Sudbury   LANGUAGE: English   EFFECTIVE DATE: June 3, 2024   Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to  planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario,  we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.   POSITION SUMMARY The Nurse Specialized in Wound, Ostomy and Continence is responsible for providing support, treatment recommendations and follow-up care on identified problem wounds and ostomies.  Functions of the role may include consultation, direct patient care, education and research.  The Nurse Specialized in Wound, Ostomy and Continence facilitates the utilization of the wound care program by assisting with staff and service provider education as well as to Home and Community Care patients upon referral from Care Coordinators and in accordance with professional college standards, Ministry guidelines and Home and Community Care Support Services policies.   QUALIFICATIONS: - Registered Nurse in good standing with the College of Nurses of Ontario (CNO); - Certificate from Nurses Specialized Wound, Ostomy, & Continence Canada (NSWOCC) in Wound, Ostomy and Continence required; - In-depth knowledge of home health care and other community resources; - Good understanding of the roles of other health care professionals; - Knowledge of funding agencies available to support patients; - Demonstrated case management, assessment and interviewing skills; - Practical knowledge and understanding of relevant legislation (e.g., regarding the provision of health care services, privacy, health, and safety, etc.); - Comprehensive knowledge of the standards of practice and professional guidelines set forth by the College of Nurses of Ontario and Nurses Specialized in Wound, Ostomy, & Continence Canada (NSWOCC); - Ability to prioritize professional duties, manage multiple patients, and efficiently organize workload; - Strong interpersonal and collaboration skills to work with diverse patient groups, care coordinators, family members/caregivers/Substitute Decision Makers, health care professionals, community organizations and service providers; - Effective listening, observation, and facilitation skills; - Ability to communicate information effectively through a variety of means including reports, letters, meetings, and presentation; - Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel); - Must have valid driver’s license and access to a vehicle; - Valid Emergency First Aid Certification; - Oral and written proficiency in English is essential.   Home and Community Care Support Services North East is an equal opportunity employer.  Personal information submitted will be used only for the purpose of determining suitability for this vacancy.  All applicants are thanked for their interest in this position.  Only those applicants selected for an interview will be contacted.   Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.   Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at:   North East Careers | Home and Community Care Support Services (healthcareathome.ca)   Please refer to posting number 053-24 when applying.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.  

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - Relevant experience providing clerical support services in a computerized office environment - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Advanced oral and written proficiency in English and French is essential - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date   What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language What you should know - Job Posting: 054-24 - Bargaining Agent: OPSEU - Location: Timmins, Parry Sound or Kirkland Lake - Effective Date: Immediately to November 8, 2024   Interested persons are invited to submit a cover letter and resume  by visiting and applying through the organization website at: North East Careers | Home and Community Care Support Services (healthcareathome.ca)   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

JOB POSTING #055-24   POSTING DATE:  April 16, 2024   JOB TITLE: Language Pathologist – Temporary, Full-Time   INITIAL ASSIGNMENT: In-Home (SUD IH SLP-003)   BARGAINING AGENT: OPSEU   LOCATION: Sudbury   LANGUAGE(S): English   EFFECTIVE DATE: July 2, 2024 to July 18, 2025     Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to  planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario,  we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.   POSITION SUMMARY: The Speech-Language Pathologist is responsible for the provision of speech-language pathology services to Home and Community Care patients in order to address and improve communication and/or swallowing disorders.   QUALIFICATIONS - Registered Speech-Language Pathologist in good standing with the College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO); - In-depth knowledge of speech-language pathology services and other community resources, treatment centres, and organizations; - Good understanding of the roles of other health care professionals; - Relevant speech language pathology experience in a community/health care environment; - Comprehensive and up-to-date knowledge of speech language pathology tools, processes, equipment, and assistive technology; - Knowledge of funding agencies related to the speech language pathology recommendations; - Practical knowledge and understanding of relevant legislation (e.g. regarding the provision of health care services, privacy, health and safety, etc.); - Comprehensive knowledge of the standards of practice and professional guidelines set forth by CASLPO; - Ability to prioritize professional duties and manage multiple patients, and efficiently organize workload; - Strong interpersonal and collaboration skills to work with diverse patient groups, case managers, family members/caregivers/Substitute Decision Makers, health care professionals, community organizations and service providers; - Effective listening, observation and facilitation skills; - Ability to communicate information effectively through a variety of means including meetings, reports, letters, and presentations; - Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel); - Must have valid driver’s license and access to a vehicle, as regular travel within the Nipissing District will be required. Travel to other areas within the North East geography may also be required from time to time, as the business needs require; - Valid Emergency First Aid Certification; - Advanced oral and written proficiency in English is essential.   Less qualified candidates may be considered. However, candidates who meet all requirements will be given priority for an interview. Speech Language Pathologists may qualify for a Rehabilitation Professionals Incentive Grant of $5,000 per year for three years which is paid by the Underserviced Area Program of the Ministry of Health and Long-Term Care.   Home and Community Care Support Services North East is an equal opportunity employer.  Personal information submitted will be used only for the purpose of determining suitability for this vacancy.  All applicants are thanked for their interest in this position.  Only those applicants selected for an interview will be contacted.   Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.   Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at:   North East Careers | Home and Community Care Support Services (healthcareathome.ca)   Please refer to posting number 055-24 when applying.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

MANAGER, PATIENT SERVICES   POSITION TITLE:                              Manager, Patient Services     REPORTS TO:                                   Director, Patient Services POSITION STATUS:                          Permanent, Full-Time DIVISION / DEPARTMENT:              Patient Services LOCATION:                                        Waterloo Wellington (Base = Waterloo Office)   COMPETITION NUMBER:                24-A-003 POSTING DATE:                               WednesdayApril 17, 2024 CLOSING DATE:                               4:30 pm, Wednesday April 24, 2024   Position Summary Home and Community Care Support Services Waterloo Wellington is currently recruiting for an accomplished leader in the role of Manager, Patient Services.  As a member of Home and Community Care Support Services, this leadership role is responsible for the daily operations under their leadership portfolio to ensure effective and efficient services are provided to our patients throughout our community. This role fosters the opportunity to promote positive patient outcomes in the community by developing innovative approaches, strategic vision and leadership expertise. Reporting to the Director, Patient Services, this position is responsible for the supervision and development of staff and evaluating the ongoing effectiveness, efficiency and quality of services and program development in collaboration with our community service partners.   What will you do? - Select, orient, educate, and provide overall supervision and mentorship of assigned Home and Community Care Support Services employees including team assistants and care coordinators utilizing performance management, coaching, and exercising progressive disciplinary measures when necessary - Ensure staff access and utilization of all available resources to maximize efficiency in the provision of service to patients including information and referral, assessment and linkage/access to community services and options - Act as a resource to staff and assist in problem solving, ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolution - Assist staff in change initiatives such as automation, reform measure implementations, and service provider transitions, etc. - Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient Home and Community Care Support Services operations - Identify key elements for the success of staff in their job responsibilities and provide education and support in the development of identified core competencies - Promote care coordinator effectiveness by participating in care conferences and other patient focused supports (e.g. LTCH processes, hospital complex discharge rounds, ALC rounds, etc.) supporting all activities related to patient access and flow in collaboration with hospital and community partners. - Foster ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning paths - Take a proactive approach to promoting positive morale - Escalate appropriate organization or individual issues when required - Implement reform initiatives and support staff while endorsing a flexible approach within the fast paced work environment - Be an effective and active participant in business process analysis and change management initiatives - Promote constructive and collaborative working relationships through professionalism and positive promotion of Home and Community Care Support Services Waterloo Wellington internally and externally - Maintain current knowledge of all relevant legislation - Regularly review management reports for a variety of purposes including assisting in data integrity adherence, resource allocation strategies, case costing analysis, supply and equipment usage, service utilization trending and analysis, and market allocation compliance - Interpret and explain Home and Community Care Support Services Waterloo Wellington services and community supports to patients, family members, physicians, and the general public - Contribute to the development and utilization of performance measurement and monitoring systems for areas of responsibility and for the organization - Interpretation and application of the ONA and CUPE collective agreement - Health and Safety responsibilities as set out in Occupational Health and Safety Framework Policy - On-call duties related to area of responsibility - Other duties as assigned   What must you have? - Undergraduate degree in a related, health-care discipline, preferably at the Master's level, with current Registration in an appropriate Professional College or discipline. - Three (3) years of progressively responsible experience in a Home and Community Care Support Services/Home Care Program, community setting or other related Health Care field, preferred. - A minimum of two (2) years of leadership experience and evidence of ongoing, professional management skill development, a definite asset. - Possess strong critical thinking skills with a positive solution focus - Demonstrated expert knowledge of Community Health, Social Service agencies and volunteer organizations. - Demonstrated management skills to provide leadership to a multi-disciplinary team, ensuring compliance with all regulations, legislation, safety programs, and policies and procedures. - Excellent listening skills and an adaptive style of managing. - Excellent written and oral communication skills - Must have demonstrated competency in the use of computer software systems particularly the use of Microsoft Office suite and digital health care systems. - Respectful of individual strengths and differences. - Experience with using data and financial reports. - Demonstrated conflict resolution skills. - Proactive and innovative approach to problem-solving. - Demonstrated interpersonal skills. - Demonstrated organizational, planning and developmental skills. - Demonstrated experience with quality frameworks, project and change management. - Ability to negotiate sensitive, complex issues involving the client, service provider and staff while exercising diplomacy, confidentiality and good judgement. - Demonstrated values that align with the organization’s culture.   What would give you the edge? - Experience managing a team in a hybrid work model environment. - Experience working with diverse, multicultural patient groups in community settings. - Experience managing in a unionized healthcare and community care environment is an asset. - Experience in managing projects and with change management principles. - Preference will be given to candidates who are proficient in both official languages.   What do you need to know? This position will be expected to be onsite in the office on a regular/rotational basis and/or as determined by the Employer.  The successful applicant must be willing and able to attend onsite as required.   How do you apply? Interested candidates should submit their resume and cover letter before 4:30 pmon Wednesday, April 24, 2024, stating Competition # “24-A-003 - Manager, Patient Services” in the subject line of the email, to HR.WW@HccOntario.ca   If you are already an employee of Home and Community Care Support Services,submit your resume to Recruitment.WW@HccOntario.ca.    By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Waterloo Wellington who are participating in the selection process. All applications will be reviewed however, only those selected for an interview will be contacted.   Committed to Diversity and Inclusion In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. Home and Community Care Support Services Waterloo Wellington is an equal opportunity employer. We are committed to providing supports to applicants with disabilities throughput the recruitment and selection process.   Candidates requiring accommodation should advise Human Resources.   Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19.  Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire.   Any medical or human rights exemption requests are required to be submitted for review and validation prior to an offer of employment.    

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language    What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? STARTING DATE:  As soon as possible POSITION STATUS:  Temporary Full-Time (approx. 1 year with the possibility of an extension) HOURS OF WORK: Rotating schedule and hours of work- varies from 0800-1600, 0800-1800 on rotating basis Saturday through Friday SALARY RANGE: In accordance with the Collective Agreement (ONA) This position is a Hospital Care Coordinator position assigned to Erie Shores Healthcare Hospital in Leamington. Unionized position Posting expiry:4:30 pm, April 26, 2024   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have?  Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? ANTICIPATED START DATE:  May 27, 2024 POSITION STATUS:  Temporary Full-Time (approx. October 2025) HOURS OF WORK: Monday – Sunday (8:00a.m. – 8:00p.m.) SITE: Chatham POSTING EXPIRY: April 26, 2024 UNIONIZED POSITION   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have?  Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? ANTICIPATED START DATE:  May 27, 2024 POSITION STATUS:  Temporary Full-Time (approx. October 2025) HOURS OF WORK: Monday – Sunday (8:00a.m. – 8:00p.m.) SITE: Chatham POSTING EXPIRY: April 26, 2024 UNIONIZED POSITION   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? STARTING DATE:  As soon as possible POSITION STATUS:  Temporary Part-Time (approx. seven months with the possibility of an extension) HOURS OF WORK: Rotating schedule and hours of work- varies from 0860-1630, 0800-1800 on rotating basis Saturday through Friday SALARY RANGE: In accordance with the Collective Agreement (ONA) POSTING EXPIRY DATE: 4:30pm, April 26, 2024 These Windsor Hospital Care Coordinators work on site, at various Windsor-Essex Hospitals UNIONIZED POSITION   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.