Career Opportunities

Reporting to the Manager, Professional Practice, the Clinical Practice Lead works in collaboration with Patient Services leadership, frontline team members across the Patient Services portfolio, Service Provider partners, other internal and external partners, as well as patients and families, to ensure that quality patient-centered care is designed, delivered, measured and improved.  Clinical Practice Lead provides dedicated operational and strategic leadership and coordination to ALC avoidance and management initiatives. The Clinical Practice Lead ensures application of best clinical practices at the point of care, with the goal of greater coordination of services across health, community, social and justice sectors so that every patient with complex health issues receives timely and quality care matched to their need.   As an advocate for quality clinical care, the Clinical Practice Lead facilitates and supports continuous learning, professional development, and consistently excellent evidence-based care delivery through education, coaching, and mentorship of staff.   An excellent communicator, critical thinker, lifelong learner and problem solver, the Clinical Practice Lead competencies include: expertise in the clinical area of focus, ability to apply research and evidence to inform processes and program development and improvement, ethical decision-making, collaboration with a variety of different stakeholders, and demonstrated leadership.   What will you do?   Patient Care Delivery - Provides  leadership  in  the  development,  evaluation,  and  improvement  of clinical practice as it relates to a specific clinical area of focus - Provides  relevant clinical  practice consultation  to front line staff and system partners - Works closely with Patient Services Managers towards the advancement of clinical practice through program integration and standardization - Provides coaching, teaching, and mentorship to care coordinators and community partners engaged within the circle of care to augment “complexity capacity” through adherence to professional practice standards for complex patients including application of care coordination core competencies, chronic disease management principles, adherence to guidelines of care articulated for complex patients etc. - Works with Patient Services Leadership and Quality & Risk Department to identify clinical practice gaps/trends that, in collaboration with program managers and other relevant stakeholders, supports meaningful program and system  improvements - Participates in researching, integrating, and promoting evidence-based clinical care models to achieve organizational goals and objectives - Supports implementation of best practice methodologies - Builds and maintains relationships with internal and external partners, intentionally focusing on building capacity within the specific clinical practice focus area - Participates as a leader in change management initiatives; acts as a champion for continuous improvement, and participates in the development of policies, procedures, processes, and tools to improve care delivery - Provides education and day-to-day support in the development of staff clinical expertise - Supports on-boarding and orientation of new staff in specific clinical area - Participates in the development, implementation and evaluation of new care delivery  initiatives - Identifies gaps in policies and procedures, as it relates to the clinical practice focus area, and brings it to the attention of the Manager/Director - Supports complex and difficult patient clinical issues and complaints which cannot be handled in a routine manner - Attends patient home visits and care conferences as required; supports frontline  staff with the development of care plans that are complex as a result of the  identified clinical issues - Works with Operations and Program Managers to develop and monitor outcome reports as they relate to specific clinical practice areas - Runs and reviews reports as specified by the Manager and/or team - Reduces avoidable hospital readmission and emergency department use by ensuring the plan of care is executed as designed - Coaches and supports staff with planning for complex patients with an explicit intent to build knowledge and skills competencies   Patient Assessment, Coordinated Care Planning & Engagement - Responds to inquiries and requests for care in accordance with the patient's needs; identifies risk factors and urgency for care - Establishes goals in collaboration with the patient and family/caregiver; ensures goals reflect the patient's desired outcomes - Works with system partners, including Service Providers, hospitals, Community Service Sector (CSS), Primary Care, and relevant others to ensure a seamless, coordinated, quality-driven patient and caregiver experience - Develops a coordinated care plan that reflects the patient's assessed needs and goals within the resource parameters of the Home and Community Care Support Services Mississauga Halton - Collaborates and negotiates transitions of care once the patient's goals and outcomes have been achieved; supports patient and family system navigation to alternate resources, if appropriate   Team Building - Develops professional working relationships with internal and external partners; mentors new staff - Works respectfully, positively, and collaboratively within a team environment, sharing clinical and system knowledge, skills, experiences, and lessons learned; supports knowledge exchange, translation, and integration - Supports the team and works with team members to ensure department (and/or patient/family) needs are met including absence coverage   What do you need? - A registered health or social work professional including:  registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker - A member in good standing with their applicable regulatory body below: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - A University degree preferred (or an equivalent combination of education and experience may be considered) - Three (3) to five (5) years recent experience in community health/hospital - Three  (3)  to  five  (5)  years  of  experience  in  specific  clinical  practice  area - Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e. self-management  principles), collaboration with key system partners - A  strong  critical  thinker  with  demonstrated  judgment   and  ethical  decision making skills - Experience in analyzing and interpreting data and ability to translate data using Microsoft office and other tools into useful information - Effective communication,  collaboration,  and facilitation  skills to  problem solve and resolve conflict - Adult teaching experience and/or adult education courses are an asset - Computer literacy and keyboarding skills required - Valid driver’s license and access to a reliable motor vehicle - Insurance that includes driving for business purposes and minimum liability of $1,000,000. - Ability to communicate in French or other languages an asset. - Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) - Ability to communicate in French or another language an asset. Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.  We empower you to be your best selves, do your best work and deliver the best possible patient experience for the diverse communities we serve.   What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work model Committed to Diversity and Inclusion In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.   We welcome and encourage applications from all qualified applicants. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   All applications will be reviewed; however, only those selected for an interview will be contacted.

JOB SUMMARY: Reporting to the Manager, Human Resources, the HR Specialist is the HR Information System Administrator, and is additionally responsible for the day to day administration of the employee benefit and pension programs, the production of HR Metrics and reporting, and provision of support to other areas of HR including Recruitment, Employee and Labour Relations, Organizational Development and leave management.   KEY ACCOUNTABILITIES: - Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work. - Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong. - Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism.   Human Resources Information Systems Administration - Administers (manages, maintains and updates) all HR, OD and associated databases and related applications. - Configures and maintains human resources components of the HRIS resulting from changes in collective agreements, organizational structure, processes, policies, practices and legislation. Assists with configuration and maintenance of payroll components as required. - Maintains and audits security profiles within HR systems and data. - Investigates, designs and implements new solutions or integrations to support human resources functions and enhance efficiencies. - Provides training to new system users and ongoing support to existing users, troubleshoots and resolves local system issues. - Ensures current and accurate information is stored within the all HR information systems.   Information Management and Reporting            - Develops and prepares routine HR and human capital metrics and reports to support human resources and people leader functions and validates for accuracy. - Develops ad hoc and specialized reports to support requests from leaders, the HR team and other internal and external parties. - Ensures metrics, dashboards and analytics are regularly reviewed and communicated to the appropriate audience with a cadence that meets the user’s needs, including monthly and quarterly reports for HRBPs and people leaders. - Creates and maintains standard report templates for key users and provides comprehensive reports training. - Provides information to support HR programs and initiatives e.g. compensation, labour relations, occupational health and safety   Benefits Administration - Administers the benefits programs, including: Extended health, dental, and group life insurances; and HOOPP pension plan; and short and long term disability programs including staff enrolments, terminations and changes - Acts as a key contact for benefit and pension providers and all levels of staff, providing guidance and resolution support for employee level benefit issues in a timely manner - Drafts benefits policies and procedures for approval by the Manager and Director - Addresses compliance issues with benefit provider/Advisor - Reconciles monthly benefit provider billings and identifies for payment; supports the Annual MDC report for HOOPP   Human Resources and Organizational Development Support - Provides assistance to team members by coordinating and participating in the recruitment and selection activities, managing requests for leaves of absence, updating employee records, consulting on and building HR processes - Support staff and leaders regarding the administration of policies, procedures and collective agreements. - Lead the team’s records management practices and arching protocols of employment related information - Supports maintenance of HR and OD information on the intranet and SharePoint sites - Assists with training and development initiatives as required - Provides assistance and support for Labour Relations activities such as grievance and arbitration preparation and collective bargaining research.   QUALIFCATIONS: - Post-secondary education (3 yr. program) in Business Administration, Human Resources or related discipline - Certified Human Resources Professional designation preferred - 2-4 years’ experience preforming a variety of Human Resources functions including benefits, pension and HRIS administration, recruitment, and leave of absence administration. - Experience working in a unionized environment interpreting and applying collective agreements and HR policies and procedures is required. - Experience working in the health care/home care environment, and awareness of business priorities and HR service delivery needs a strong asset. - Work experience which has provided a solid understanding of HR and systems to support HR activities, e.g. scheduling, payroll, attendance management, workforce planning, and talent management are strongly valued. - Working knowledge of employment related legislation, including but not limited to: Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, Pay Equity Act, PSLRTA and takes action keep knowledge up-to-date - Exceptional skills in HRIS administration, applicant tracking systems and database management, experience with Quadrant Workforce a definite asset - Superior report writing abilities using Microsoft Excel with the ability to produce reports with as charts, graphs, tables, flow charts and diagrams appropriate of all levels of leadership - Excellent working knowledge of Microsoft Office Programs including Teams, Word and PowerPoint - Understands Payroll practices as they integrate with human resource management - Excellent time management and organizational skills combined with the ability to prioritize and to balance the workload requirements, meeting competing deadlines with minimal supervision - Strong records management practices - Creative problem solving, critical thinking and analytical skills to validate accuracy and relevancy of data, identify trends, and develop systems / process recommendations to support needs - Ability to handle sensitive and confidential information in a discreet and professional manner - Self-motivated with demonstrated ability to work effectively, accurately, independently with minimal supervision and take initiative within the job scope - Effectively and successfully navigate in a fast-paced organization with ability to prioritize work requests from multiple sources and be able to set and meet deadlines - Proficiency in French is an asset.   Interested candidates should submit their resume and cover letter, stating “Competition #2023-197 – HR Specialist” in the subject line of the email, to HumanResources-YR@hccontario.ca. Only those candidates selected for an interview will be contacted. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date   What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language   What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan     Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

CARE AND BE CARED FOR – THIS IS YOUR HOME Are you an experienced Nurse Practitioner seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance. What will you do?   The Nurse Practitioner is a self-directed practitioner who provides holistic patient care based on advanced nursing and basic medical management knowledge and skills for a selected patient population.   As a Nurse Practitioner, you will provide care for medically complex patients and provide palliative care for patients in their own homes as they near end of life. You will liaise with patients, families and all health care providers and using clinical assessment, monitoring and management skills to provide the best possible patient care. You will help patients to manage pain and symptoms and avoid unnecessary hospitalization, as well as manage acute and episodic episodes of complex disease.   This is a permanent full time (1.0) Nurse Practitioner position in our North Simcoe Sub-Region (Midland, Penetanguishene and surrounding areas).   What must you have? - Membership, in good standing, with the College of Nurses of Ontario - Registered Nurse in the Extended Class (RN EC designation) - Working knowledge of community resources and roles of health care professionals - Knowledge of the health care delivery system - Knowledge of direct care / care coordination models used in community health care organizations - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s license and access to a reliable vehicle - Proficiency in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date What would give you the edge? - Specialized education in palliative pain and symptom management  - Palliative / End of Life Care experience - Awareness of Medical Assistance in Dying Legislation - Complex Chronic Disease Management and Psychogeriatric care experience - Advanced assessment skills and sound knowledge of clinical therapeutics - Demonstrated clinical leadership and collaborative practice with all care providers - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who we are?  We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.   Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

CARE AND BE CARED FOR – THIS IS YOUR HOME Are you an experienced Nurse Practitioner seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance. What will you do?   The Nurse Practitioner is a self-directed practitioner who provides holistic patient care based on advanced nursing and basic medical management knowledge and skills for a selected patient population.   As a Nurse Practitioner, you will provide care for medically complex patients and provide palliative care for patients in their own homes as they near end of life. You will liaise with patients, families and all health care providers and using clinical assessment, monitoring and management skills to provide the best possible patient care. You will help patients to manage pain and symptoms and avoid unnecessary hospitalization, as well as manage acute and episodic episodes of complex disease.   This is a permanent full time (1.0) Nurse Practitioner position in our Muskoka Sub-Region (Gravenhurst, Bracebridge, Huntsville and surrounding areas).   What must you have? - Membership, in good standing, with the College of Nurses of Ontario - Registered Nurse in the Extended Class (RN EC designation) - Working knowledge of community resources and roles of health care professionals - Knowledge of the health care delivery system - Knowledge of direct care / care coordination models used in community health care organizations - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s license and access to a reliable vehicle - Proficiency in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date What would give you the edge? - Specialized education in palliative pain and symptom management  - Palliative / End of Life Care experience - Awareness of Medical Assistance in Dying Legislation - Complex Chronic Disease Management and Psychogeriatric care experience - Advanced assessment skills and sound knowledge of clinical therapeutics - Demonstrated clinical leadership and collaborative practice with all care providers - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who we are?  We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.   Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

  Are you looking for a career in health care administration? You’re looking in the right place.     What will you do?   The Patient Care Assistant plays a key role in supporting patients throughout all stages of their healthcare journey. As a Patient Care Assistant, you will triage important information to the Care Coordinator, and offer “real-time” solutions to patients, where appropriate. The Patient Care Assistant frequently interacts with various stakeholders by telephone and other communication methods, whether answering incoming questions or providing health care system navigation.   The Patient Care Assistant provides timely follow up on patient issues, and is responsible for ensuring accurate documentation in our patient databases. To support the Care Coordinator, the Patient Care Assistant also helps with managing a variety of tasks relevant to the Care Coordinator’s specific caseload.   Currently operating in a hybrid “work-from-home” model (i.e., some work to be completed from a HCCSS South West office location and some work may be completed from a home office), you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   What must you have?   - Secondary School Diploma or equivalent. - Certificate or Diploma in health care administration is an asset. - One (1) year of related experience in health care/medical administration or services preferred. - Working knowledge of Medical Terminology. - Efficient computer literacy in patient health databases and Windows environment. - Proven team collaborator with excellent communication and conflict resolution skills. - Ability to prioritize competing requests and function well under pressure. - Consistently adheres to privacy legislation and confidentiality standards. - Flexible work schedule (i.e., days, evenings, and weekends) to meet organizational needs.   What would give you an advantage?   - Proficiency in a second language, particularly French. - Experience working with people from diverse socioeconomic and cultural backgrounds. - An ambassador of respectful and inclusive workplace culture.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.   Due to the incredible success of its wellness program available to all staff, our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    Please ensure your cover letter clearly identifies the following: - Office locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, or Owen Sound).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   Application deadline is 30 September 2023 at 23:59 hours.   Check out the video in the link below for more about working at Home and Community Care Support Services: https://youtu.be/Jk-C_223h1g 

Home and Community Care Support Services South West is seeking Hospital Care Coordinators!     What is a Care Coordinator?   Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.   More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   If you are an experienced Registered Nurse; Physiotherapist; Occupational Therapist; Speech Language Pathologist; Dietitian; or Registered Social Worker looking for a different kind of practice environment, you’re looking in the right place!   What will you do as a Hospital Care Coordinator?   Working in a local hospital (or multiple hospital sites in a defined region), you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   Hospital Care Coordinators develop safe, sustainable discharge plans for patients by managing complex comorbidities and social situations across diverse settings to avoid hospital readmission, promote quality of life, and minimize risks during transitions in care.   More specifically, Hospital Care Coordinators:  - Use their clinical knowledge of hospital interventions and disease trajectories to identify patients at risk for complex discharge, perform assessments, and anticipate patient needs to mitigate risks. - Take the initiative to lead the health care team with respect to discharge planning, organize discharge planning meetings, and advocate for patient wishes/best practice. - Establish a helping, therapeutic relationship with patients and their families. - Build and maintain strong relationships with system partners (i.e., hospital staff/leadership/physicians). - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected.   What must you have?  - Membership, in good standing, with the applicable regulatory body in Ontario - 2+ years of recent experience in community health or a related field. - Knowledge of medical interventions initiated in hospital and disease trajectories, and the ability to create care plans according to best practice and patient preference/needs. - Knowledge of the health care delivery system and community resources. - Strong assessment and decision-making skills. - Excellent interpersonal and communication skills, with the ability to resolve conflicts and disagreements effectively. - Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment. - Good initiative and the ability to be self-directed. - A valid driver’s license and access to a reliable vehicle. - Ability to use a computer in a Windows-based environment.   What would give you an advantage?  - Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics). - Previous discharge planning experience in an acute care setting. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    Please ensure your cover letter clearly identifies the following: - Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]). - Locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, Seaforth, Hanover, Owen Sound).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   Application deadline is 30 September 2023 at 23:59 hours.   Check out the video in the link below for more about working at Home and Community Care Support Services: https://youtu.be/Jk-C_223h1g 

Home and Community Care Support Services South West is seeking Complex Care Coordinators!     What is a Care Coordinator?   Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.   More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   If you are an experienced Registered Nurse looking for a different kind of practice environment, you’re looking in the right place!   What will you do as a Complex Care Coordinator?   Whether working in an office as an invaluable resource and subject matter expert, or working from a home office and traveling a defined region to conduct home visits, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   Complex Care Coordinators have extensive knowledge regarding the management of palliative care patients in the community across diverse and often complex settings. They act as a patient advocate to affirm life, and offer supports that help patients live as actively as possible until death, with optimal quality of life.   More specifically, Complex Care Coordinators:  - Perform a thorough review of systems with a palliative focus to assess a patient’s current clinical care needs, and communicate findings to appropriate members of the health care team. - Anticipate and predict the needs of the person who has been diagnosed with a life-limiting condition based on known disease trajectories. - Link patients with community service providers to maintain the patient’s safety in their own home while prioritizing the prevention of hospital admission or ED visits, and possibly delaying or avoiding admission to long-term care. - Act as a subject matter expert for colleagues and external partners with respect to palliative care needs of patients in the community. - Assist patients to seek information regarding MAID in the home and community care setting. - Use standardized instruments regularly and appropriately to screen and assess symptoms and needs (i.e., Edmonton System Assessment Scale).   What must you have?  - Membership, in good standing, with the College of Nurses of Ontario. - Minimum 5 years of relevant experience in community health or a related field. - Training/certification specific to palliative care (i.e., Fundamentals, LEAP, CAPCE, etc.). - Knowledge of: - EDITH protocol, Symptom Response Kits and DNR-C paperwork, and PPS Scale. - Common prognosis and trajectories of life-limiting conditions. - Pain and symptom management needs of palliative care patients. - Best practices surrounding palliative care. - Strong assessment and decision-making skills. - Superior interpersonal and communication skills; high Emotional Intelligence is a must. - Effective conflict resolution and problem solving skills. - Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment. - Good initiative and the ability to be self-directed. - A valid driver’s license and access to a reliable vehicle. - Ability to use a computer in a Windows-based environment.   What would give you an advantage?  - Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics). - Experience and proficiency with RAI-HC or RAI-PC assessment tools. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    Please ensure your cover letter clearly identifies the following: - Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]). - Locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, Seaforth, Hanover, Owen Sound).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   Application deadline is 30 September 2023 at 23:59 hours.   Check out the video in the link below for more about working at Home and Community Care Support Services: https://youtu.be/Jk-C_223h1g 

Home and Community Care Support Services South West is seeking Community Care Coordinators!     What is a Care Coordinator?   Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.   More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   If you are an experienced Registered Nurse; Physiotherapist; Occupational Therapist; Speech Language Pathologist; Dietitian; or Registered Social Worker looking for a different kind of practice environment, you’re looking in the right place!   What will you do as a Community Care Coordinator?   Working from a home office and traveling a defined region to conduct home visits, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   Community Care Coordinators are case management experts who use their knowledge of chronic disease management and progression, as well as the Social Determinants of Health, to plan care that ensures supports are in place to: maintain the patient's level of functioning; support self-management; and delay further decline.   Community Care Coordinators, in particular:  - Take a holistic approach to support patients and families through uncertainty and their health care journey, using knowledge of the impact of disease and associated treatments to discuss care options, coping strategies, and community supports. - Undertake capacity evaluations for admission to long-term care homes. - Evaluate care plans and interventions to determine effectiveness and patient satisfaction at prescribed intervals, when patient condition warrants or by using one’s own experience, assessment and judgment. - Use excellent problem solving and de-escalation skills to mediate issues and care concerns brought forward by patients, caregivers, or service providers. - Research, access, and maintain strong relationships with community support services to link patients with the care and services they require. - Integrate virtual technologies into day-to-day practice to perform visits, when appropriate.   What must you have?  - Membership, in good standing, with the applicable regulatory body in Ontario. - 2+ years of recent experience in community health or a related field. - Demonstrated ability to use chronic disease management principles to empower patients to self-manage their conditions. - Knowledge of: - The compounding effect of multiple chronic diseases/comorbidities and how it impacts patients’ health care needs and their ability to engage in Activities of Daily Living and Instrumental Activities of Daily Living. - The health care delivery system and community resources, particularly the availability and accessibility of community resources and referral processes. - How social determinants and health inequities impact patients’ ability to access resources, with the ability to implement strategies to overcome challenges. - Strong assessment, decision-making, and case management skills. - Excellent interpersonal and communication skills; able to resolve conflicts and disagreements effectively. - Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment. - A valid driver’s license and access to a reliable vehicle. - Ability to use a computer in a Windows-based environment.   What would give you an advantage?  - Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics). - Previous case management experience in a health care setting. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    Please ensure your cover letter clearly identifies the following: - Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]). - Locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, Seaforth, Hanover, Owen Sound).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   Application deadline is 30 September 2023 at 23:59 hours.   Check out the video in the link below for more about working at Home and Community Care Support Services: https://youtu.be/Jk-C_223h1g 

Home and Community Care Support Services South West is seeking Complex Care Coordinators!     What is a Care Coordinator?   Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.   More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   If you are an experienced Registered Nurse looking for a different kind of practice environment, you’re looking in the right place!   There are Temorary Full-Time opportunities available in London Middlesex and Elgin County.    What will you do as a Complex Care Coordinator?   Whether working in an office as an invaluable resource and subject matter expert, or working from a home office and traveling a defined region to conduct home visits, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   Complex Care Coordinators have extensive knowledge regarding the management of palliative care patients in the community across diverse and often complex settings. They act as a patient advocate to affirm life, and offer supports that help patients live as actively as possible until death, with optimal quality of life.   More specifically, Complex Care Coordinators:  - Perform a thorough review of systems with a palliative focus to assess a patient’s current clinical care needs, and communicate findings to appropriate members of the health care team. - Anticipate and predict the needs of the person who has been diagnosed with a life-limiting condition based on known disease trajectories. - Link patients with community service providers to maintain the patient’s safety in their own home while prioritizing the prevention of hospital admission or ED visits, and possibly delaying or avoiding admission to long-term care. - Act as a subject matter expert for colleagues and external partners with respect to palliative care needs of patients in the community. - Assist patients to seek information regarding MAID in the home and community care setting. - Use standardized instruments regularly and appropriately to screen and assess symptoms and needs (i.e., Edmonton System Assessment Scale).   What must you have?  - Membership, in good standing, with the College of Nurses of Ontario. - Minimum 5 years of relevant experience in community health or a related field. - Training/certification specific to palliative care (i.e., Fundamentals, LEAP, CAPCE, etc.). - Knowledge of: - EDITH protocol, Symptom Response Kits and DNR-C paperwork, and PPS Scale. - Common prognosis and trajectories of life-limiting conditions. - Pain and symptom management needs of palliative care patients. - Best practices surrounding palliative care. - Strong assessment and decision-making skills. - Superior interpersonal and communication skills; high Emotional Intelligence is a must. - Effective conflict resolution and problem solving skills. - Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment. - Good initiative and the ability to be self-directed. - A valid driver’s license and access to a reliable vehicle. - Ability to use a computer in a Windows-based environment.   What would give you an advantage?  - Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics). - Experience and proficiency with RAI-HC or RAI-PC assessment tools. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    Please ensure your cover letter clearly identifies the following: - Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]). - Locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, Seaforth, Hanover, Owen Sound).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   Application deadline is 30 September 2023 at 23:59 hours.   Check out the video in the link below for more about working at Home and Community Care Support Services: https://youtu.be/Jk-C_223h1g 

Home and Community Care Support Services South West is seeking Community Care Coordinators!     What is a Care Coordinator?   Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.   More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   If you are an experienced Registered Nurse; Physiotherapist; Occupational Therapist; Speech Language Pathologist; Dietitian; or Registered Social Worker looking for a different kind of practice environment, you’re looking in the right place!   This is a Temporary Full-Time opportunity located in the Woodstock (Oxford County) location.    What will you do as a Community Care Coordinator?   Working from a home office and traveling a defined region to conduct home visits, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   Community Care Coordinators are case management experts who use their knowledge of chronic disease management and progression, as well as the Social Determinants of Health, to plan care that ensures supports are in place to: maintain the patient's level of functioning; support self-management; and delay further decline.   Community Care Coordinators, in particular:  - Take a holistic approach to support patients and families through uncertainty and their health care journey, using knowledge of the impact of disease and associated treatments to discuss care options, coping strategies, and community supports. - Undertake capacity evaluations for admission to long-term care homes. - Evaluate care plans and interventions to determine effectiveness and patient satisfaction at prescribed intervals, when patient condition warrants or by using one’s own experience, assessment and judgment. - Use excellent problem solving and de-escalation skills to mediate issues and care concerns brought forward by patients, caregivers, or service providers. - Research, access, and maintain strong relationships with community support services to link patients with the care and services they require. - Integrate virtual technologies into day-to-day practice to perform visits, when appropriate.   What must you have?  - Membership, in good standing, with the applicable regulatory body in Ontario. - 2+ years of recent experience in community health or a related field. - Demonstrated ability to use chronic disease management principles to empower patients to self-manage their conditions. - Knowledge of: - The compounding effect of multiple chronic diseases/comorbidities and how it impacts patients’ health care needs and their ability to engage in Activities of Daily Living and Instrumental Activities of Daily Living. - The health care delivery system and community resources, particularly the availability and accessibility of community resources and referral processes. - How social determinants and health inequities impact patients’ ability to access resources, with the ability to implement strategies to overcome challenges. - Strong assessment, decision-making, and case management skills. - Excellent interpersonal and communication skills; able to resolve conflicts and disagreements effectively. - Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment. - A valid driver’s license and access to a reliable vehicle. - Ability to use a computer in a Windows-based environment.   What would give you an advantage?  - Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics). - Previous case management experience in a health care setting. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    Please ensure your cover letter clearly identifies the following: - Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]). - Locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, Seaforth, Hanover, Owen Sound).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   Application deadline is 30 September 2023 at 23:59 hours.   Check out the video in the link below for more about working at Home and Community Care Support Services: https://youtu.be/Jk-C_223h1g 

Home and Community Care Support Services South West is seeking a Nurse Practitioner!     Opportunity Summary:   The Nurse Practitioner is a self-directed practitioner who provides holistic patient care based on advanced nursing and basic medical management knowledge and skills for a selected patient population. This is a permanent full time Nurse Practitioner position in the Owen Sound location with an initial assignment to work with patients in our Grey and Bruce counties.     What will you do?   As a Nurse Practitioner, you will:   - Provide care for medically complex patients in their own homes. - Provide palliative care for patients in their own homes as they near end of life. - Liaise with patients, families and all health care providers and using clinical assessment, monitoring and management skills to provide the best possible patient care. - Help patients to manage pain and symptoms and avoid unnecessary hospitalization. - Manage acute and episodic episodes of complex disease     What must you have?   Education: - Current certificate of registration with the College of Nurses of Ontario (CNO): Registered Nurse Certificate of Competence with Extended Class. - Completion of a Nurse Practitioner Certificate. - Successful completion of the CNO Adult or Primary Care Nurse Practitioner examinations.   Experience: - Minimum two (2) years of recent nursing experience with individuals who require end of life care. - Demonstrated use of theory and research/evidence based outcomes within own practice. - Clinical research experience – knowledge of basic research designs, measurement techniques and statistical methods.   Knowledge, Skills, and Abilities: - Familiarity with Nursing Professional Practice Models. - Knowledge and experience in change theory and adult learning principles. - Knowledge and experience with the long term care system and the principles of patient & family centered care. - Travel throughout the South West region may be required. - Effective interpersonal relationship and group/team skills. - Excellent written and verbal communication skills. - Ability to work and communicate collaboratively in an interdisciplinary team environment, including ability to work with team members of diverse culture who may be providing alternative approaches to care. - Demonstrated leadership for the advancement of clinical practice and achievement of Program goals. - Highly developed critical thinking skills and ability to conceptualize and analyze problems. - Ability to be self-directed and function independently.     What would give you an advantage?   - Proficiency in a second language, particularly French; - Completion of Masters of Science in Nursing (MScN); - An ambassador of workplace culture.     Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   Application deadline is 30 September 2023 at 23:59 hours.

 Home and Community Care Support Services South West is seeking a Nurse Practitioner!     Opportunity Summary:   The Nurse Practitioner is a self-directed practitioner who provides holistic patient care based on advanced nursing and basic medical management knowledge and skills for a selected patient population. As a Nurse Practitioner, you will provide care for medically complex patients and provide palliative care for patients in their own homes as they near end of life. You will liaise with patients, families and all health care providers and using clinical assessment, monitoring and management skills to provide the best possible patient care. You will help patients to manage pain and symptoms and avoid unnecessary hospitalization, as well as manage acute and episodic episodes of complex disease. This is a permanent full time (1.0) Nurse Practitioner position in the Seaforth location with an initial assignment to work with patients in our Huron and Perth counties.     What will you do?   As a Nurse Practitioner, you will:   - Provide care for medically complex patients in their own homes. - Provide palliative care for patients in their own homes as they near end of life. - Liaise with patients, families and all health care providers and using clinical assessment, monitoring and management skills to provide the best possible patient care. - Help patients to manage pain and symptoms and avoid unnecessary hospitalization. - Manage acute and episodic episodes of complex disease     What must you have?   Education: - Current certificate of registration with the College of Nurses of Ontario (CNO): Registered Nurse Certificate of Competence with Extended Class. - Completion of a Nurse Practitioner Certificate. - Successful completion of the CNO Adult or Primary Care Nurse Practitioner examinations.   Experience: - Minimum two (2) years of recent nursing experience with individuals who require end of life care. - Demonstrated use of theory and research/evidence based outcomes within own practice. - Clinical research experience – knowledge of basic research designs, measurement techniques and statistical methods.   Knowledge, Skills, and Abilities: - Familiarity with Nursing Professional Practice Models. - Knowledge and experience in change theory and adult learning principles. - Knowledge and experience with the long term care system and the principles of patient & family centered care. - Travel throughout the South West region may be required. - Effective interpersonal relationship and group/team skills. - Excellent written and verbal communication skills. - Ability to work and communicate collaboratively in an interdisciplinary team environment, including ability to work with team members of diverse culture who may be providing alternative approaches to care. - Demonstrated leadership for the advancement of clinical practice and achievement of Program goals. - Highly developed critical thinking skills and ability to conceptualize and analyze problems. - Ability to be self-directed and function independently.     What would give you an advantage?   - Proficiency in a second language, particularly French; - Completion of Masters of Science in Nursing (MScN); - An ambassador of workplace culture.   What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

Reporting to the Manager, Quality & Risk, this position is an organizational resource for risk management and patient safety issues. KEY ACCOUNTABILITIES: • Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving population health) in daily work • Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement • Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong • Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism • Act as a resource/consultant for HCCSS Central staff related to risk management and patient safety issues • Provide risk management advice and support for high risk situations, complex cases and risk-related issues • Respond to urgent issues relating to risk management and patient safety matters consulting with appropriate stakeholders as required • Support clinical and non-clinical teams to implement interventions that mitigate risk and improve the safety of patient care utilization recognized tools and frameworks • Support internal and external teams and provider organizations working on initiatives to achieve the corporate risk management and safety improvement goals • Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters • Liaise with external organizations as necessary (OPGT, HIROC)  • Promote a culture of safety and risk awareness across the organization • Support the Manager, Quality and Risk and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control, as assigned • Promote and support use of the Ethical Framework across the organization • Coordinate and facilitate all aspects of incident reviews, root cause analysis and failure mode effects analysis, as required; including the development of recommendations arising from an incident/quality of care review • Support policy and procedure developments related to patient safety, risk management and infection prevention and control • Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues • Provide education and support on risk management, patient safety and infection prevention and control • Participate on specific internal/ external projects, working groups and initiatives as assigned • Support processes for legal claims POSITION REQUIREMENTS: Educational Qualifications •Required:  o Undergraduate degree o Risk Management Certificate/program completion • Preferred:  o Master’s Degree  o Certification in Infection Control o Regulated Health Professional Experience • 1-3 years’ experience in risk management, patient safety Knowledge & Skills • Good understanding of legislative framework (e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, PHIPA) • Previous experience in quality and risk management projects and initiatives.  • Good knowledge of patient services practices in Home and Community Care • Good knowledge of the health care system and service delivery models used in the community • Good understanding of project management processes and techniques • Familiar with emergency preparedness, incident management, and pandemic planning in Ontario • High level of computer literacy and ability for presentations • Good understanding of patient centered care • Facilitation skills to support group process and group decision-making/consensus building Communication & Interpersonal Skills • The ability to empathize with others, overcome challenges and diffuse conflict.  Having a high emotional intelligence enables the understanding of the needs and concerns of other people, the ability to pick up on emotional cues and the dynamics of a group • Interpersonal skills to deal with individuals who may be associated with high risk cases which may include the police or lawyers • Able to remain calm when faced with an emergency or risk situation • Strong writing skills to provide information or report analysis at all levels of HCCSS Central and external community organizations • Develop affiliations with relevant community networks, and external bodies such as Ontario Health, Insurance Adjuster, public health and municipal emergency management. Problem Solving & Complexity • Identify and work through complex ethical issues with stakeholders • Review and analyze findings and information from numerous information sources to develop recommendations for change and to reduce risk at patient level • Diverse problem solving given complex circumstances, risk level varies on a case by case basis • Must be able to pull factual information from subjective interpretations • Able to identify and respond to high risk, complex situations and recommend and implement different risk mitigation strategies for patients, staff and organization Accountability & Decision Making • Demonstrated decision making abilities and independent work habits • Ability to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisis • Position has latitude for independent decision making, however reports and raises issues of serious concern or risk to Manager, Quality & Risk • Responsible to achieve established departmental and organizational targets Risk • Inappropriate decisions and/or recommendations could result in serious risk to the organization • Promotion of risk mitigation strategies in a proactive manner in order to prevent issues from escalating. Failure to develop and implement effective risk management strategies could result in potential liability and litigation • Ineffective interpersonal skills or presentation to internal and external stakeholders could result in resistance to participate or to promote change in risk management, patient safety initiatives, or emergency strategies Team & Leadership Responsibilities • Consulting, mentoring and/or advising management or staff on risk strategies.    Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Team Assistant - Float Thunder Bay Site Monday to Friday (8:30 am – 4:30 pm / 10:00 am – 6:00 pm / 8:00 am - 4:00 pm / 9:30 am to 5:30 pm) Weekend / Holidays (9:00 am – 5:00 pm)   Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date   What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language   What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan     Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   We are currently recruiting for a temporary full-time (1-year contract) Team Assistant on our Access Care Team.   The successful candidate will work a total of 70 hours every 2 weeks and the schedule will include weekend and afternoon shifts (1:00 pm to 9:00 pm).  During the 6-month probation period, the position works on-site at our Mississauga office.  Following probation, it will be a hybrid position rotating between working on-site and from home.    What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date   What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language    What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

CARE AND BE CARED FOR – THIS IS YOUR HOME Do you have Project Management experience and enjoy the challenge of coordinating the administrative aspects of Project Management to help drive initiatives forward?  Do you have strong relationship building skills and thrive in a collaborative work environment?  Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   Home and Community Care Support Services Mississauga Halton is looking for a permanent full-time Project Specialist, reporting to the Manager, Strategy Management Office. Specialist is responsible for collaborating across the organization with regard to the planning and implementation of corporate projects including the creation, maintenance and monitoring of projects plans and schedules, assist in the management and monitoring status reports and project budgets and is responsible for leading project risk management, communication and facilitating project meetings. Accountabilities include tracking and status reporting related to projects in support of the Strategy and Project Management Office (SPMO). The role also leads simple to moderately complex projects of small to medium scope, at provincial, regional or local levels.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment with the flexibility to be located at any of the 14 HCCSS office locations across the province ​   What will you do? - Collaborate with all areas of the organization in the planning and implementation of projects - Ensure that all projects follow SPMO processes from Project Initiation to Project Close providing support and coaching to Project Leads and Project Teams - Exercise indirect influence to support and motivate project team members in the completion of work deliverables within schedule parameters - Build positive working relationships with project stakeholders that result in consistent positive customer satisfaction - Perform project scope definition and management - Lead and conduct requirements gathering and analysis utilizing various techniques to engage stakeholders and key subject matter experts - Identify and track project tasks and status - Identify and track project performance metrics, in collaboration with the Project Lead and Manager, SPMO - Lead project monitoring and control - Perform project schedule definition and management - Record and maintain lessons learned providing recommendations to support and implement changes for continuous improvement - Create and maintain project plans, schedules, status reports and budgets independently and in collaboration with other team members as required - Lead project risk management - Identify, and record project risks and develop recommendations for risk mitigation in collaboration with project stakeholders - Maintain project risk, issue and change control logs ensuring that actions and decisions are recorded and addressed, following SPMO processes - Analyze project change requests for their impact on the project and raising concerns as appropriate - Work with functional managers and project leads to identify project resource requirements and work effort estimates, revising and forecasting estimates in collaboration with Projects Leads as required, in order to support project prioritization and resource planning - Support project communication management, ensuring succinct and timely communication with all stakeholders - Develop and execute against an approved Project Management Plan - Perform document management, including document revision and versioning, and archiving of project and SPMO materials - Facilitate project meetings and produce/distribute meeting documents as required - Ensure accurate tracking and reporting of project progress, including analyzing and consolidating project data and preparing reports - Actively contribute to the development of project management capacity across the organization by developing and/or providing education, coaching, and support to clinical, technical and administrative staff as appropriate - Work closely with the team’s Manager, Director and/or other department and project leads in the implementation of Business Plan initiatives - Contribute toward improving project management methods and practices, including the development of tools and processes.   What do you need? - Undergraduate Baccalaureate degree Health Care, Business or other relevant field; Master’s Degree is an asset. - Project Management Professional (PMP) designation or relevant PMI certification is an asset - Minimum of three (3) to five (5) years of relevant experience - Clear, concise, and accurate communication skills in English, both verbal and written - Demonstrated experience in the area of project management and familiarity with various project management tools, techniques, and methodologies - Knowledge of and experience in the area of portfolio management and strategic planning considered an asset - Knowledge of and experience with SharePoint platform or other similar system - Proficiency in Microsoft Office software, including Word, Excel, Visio, PowerPoint, MS Project, MS Teams - Experience in business process improvement - Experience with graphic design, web design or technical writing experience is an asset - Business insight and modelling to understand functional requirements and processes - Strong influencing, negotiation and presentation skills - Demonstrated ability to meet deadlines and set priorities - Ability to perform multiple tasks among various projects while maintaining deadlines in accordance with organization standards - Proficiency in French is an asset - Experience in a healthcare environment preferred - Proficiency in French is an asset - We have a mandatory COVID-19 vaccination policy; as a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date Who are we?  We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you a dynamic leader with strong experience in strategic planning, business plan development and project management? Do you have the ability to build effective teams, collaborative partnerships and lead change with creative solutions? Are you passionate about exceptional health care and driven by a desire to help others?   If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   Home and Community Care Support Services Mississauga Halton is looking for a temporary Director, Patient Services (12 months contract) who will provide leadership, strategic development, and delivery of patient services operations, which includes accountability for building and maintaining positive relationships with system partners, creating strategic partnerships, achieving strategic and annual performance objectives of the division and planning, developing and integrating new home and community care programs and services based on best practices.   Working in a hybrid model, you will play a lead role in providing connected, accessible, patient-centred care – and supported by our collaborative team that includes over 8,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment   What will you do?  Advance Home and Community Care - Overall leadership and accountability for the delivery of high quality home & community care for patients and families receiving services - Oversees the fidelity of care processes, models of care and ensures the frameworks, tools and processes that enable high quality delivery are in place and continuously improved - Ensures clarity of roles and accountabilities and effective communication structures within and across leadership teams to advance continuity and consistency in care experiences within an integrated home and community care system - Ensures care delivery in accordance with legislation, standards and professional practice guidelines - Provides portfolio, organization-wide leadership to the strategic and operational processes and functions of the portfolio that drive improvement opportunities for care and programming  System Transformation and Leadership - Develops and stewards collaborative, transparent and patient-centred planning processes that are conducive to community partnerships, and collective ownership and pursuit of a shared vision of integrated home and community care and primary care, within the care community - Provides strategic leadership, project sponsorship of complex, multifaceted initiatives that will transform care experiences - From an equity lens, leads and ensures commitment to care community patient and system-oriented collective problem solving structures in order to mitigate patient/system level risks - Articulates and constantly monitors key metrics of the department to assess their efficiency and effectiveness to ensure the highest level of service is being provided - Provides expert advice to executive and senior leaders on future needs and the impact of emerging trends and priorities - Drives the development and implementation of policy and programs including accountability frameworks, performance measures, indicators and results - Represents Home and Community Care Support Services Mississauga Halton in provincial and regional, including joint HCCSS/service provider committees, demonstrating high level political acuity to ensure successful representation; participates on provincial groups as required  Partner Engagement and Stakeholder Relations - Establishes and maintains highly effective and essential relationships and networks on behalf of HCCSS to enable the development of a sustainable health system in Mississauga Halton - Establishes and maintains meaningful connections with others that are directed towards the sharing of values and opportunities for collaboration while building rapport and establishing/developing credibility of Home and Community Care Support Services Mississauga Halton - Collaborates with stakeholders to identify organizational needs, develop strategic options and plans and to capitalize on opportunities for Home and Community Care Support Services Mississauga Halton  Management of Human Resources & Financial Stewardship - Participates in the development of the annual business plan priorities and establishes individual department goals - Provides direction in development of optimization strategies as required to mitigate financial risk while adhering to a principled approach ensuring patient safety and quality care - Cultivates an environment that retains and attracts exceptional people, promoting participation, team work and supports life-long learning - Participates in departmental workforce planning - Provides leadership to all department members and informally to system partners and manages in a manner that motivates, guides and directs employees to the realization of the organization’s values, objectives and performance expectations - Ensures recruitment, performance evaluation, coaching, discipline and termination where necessary are according to Human Resources policy and within the context of collective agreement(s) - Ensures the effective and efficient distribution and utilization of department members based on the established productivity levels, program goals and guidelines    What do you need? - University degree in Health Sciences, Health or Business Administration or related field (or equivalent combination of education and experience); Master’s degree an asset - Minimum 8 to 10 years related experience with 3 to 5 years in a management role (or equivalent combination of education and experience) - Strong experience in effective strategic planning, research, policy processes and evaluation techniques and proven ability to lead change and find creative solutions - Knowledge of the Ontario health care system and related legislation - In-depth understanding of the evolving role of Home and Community Care Support Services within the healthcare sector and the impact on the development of organizational priorities - Excellent knowledge of community resources, the roles of healthcare professionals and an understanding of direct care/case management models used in community health care organizations - A solid understanding of the challenges and issues, methods and techniques for outsourced/ contracted services and service providers - Strong knowledge of tools, systems and databases used in client service delivery and management - Excellent interpersonal skills with the ability to interact with people sensitively, tactfully, diplomatically, and professionally at all times - Demonstrated ability to build and manage relationships in a complex environment - Strong collaboration and negotiation skills with the ability to elicit new ideas, build buy-in and influence strategic direction and decision-making - Ability to manage multiple large projects and facilitate complex discussions involving stakeholders from across the healthcare sector with varying interests and goals - Well-honed conceptual and analytical skills to develop effective solutions to complex problems from multiple sources of information - Superior mentoring, coaching and communication skills - Ability to communicate in French is an asset  We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. Who are we?We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest, however only those selected for an interview will be contacted.

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   We are currently recruiting for two permanent full-time Care Coordinators to float between our Trillium Health Partners hospitals and the Reactivation Care Centre, Church Street site in Toronto.  Hours of work will be Monday to Friday 8:30 to 4:30 or Monday to Friday 10:00 am to 6:00 pm with a requirement to work one Saturday shift and one Sunday shift every 6 weeks.  There is an opportunity to work remotely when assigned to the Reactivation Care Centre.  Candidates must be available to start on October 23rdto attend a full-time (Monday to Friday 8:30 am to 4:30 pm) 5 to 6-week orientation session at our Mississauga office.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language   What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   Who we are   We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Are you an experienced registered nurse (RN, BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected  What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.  What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   What do I need to know? Anticipated Start Date: October 30, 2023 Hours of work: 7.5 hours/tours (between 8:00am and 8:00pm) POSITION STATUS:  Temporary Full-Time (approximately eighteen months) Site: Chatham Community - this is a hybrid position that requires work at the Chatham site as required.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.