Career Opportunities

Facilities Clerk  Regular Part Time Quality and Safety, Facilities Team Home and Community Care Support Services Central Initial Location Newmarket Position Summary Reporting to the Facilities Supervisor, the primary purpose of this position is to provide customer and administrative service for the organization and assistance to the Facilities and Administration department.   The greeting of visitors, processing of incoming and outgoing mail/courier deliveries, meeting room maintenance and maintenance of general office and printing supplies and related assignments will also form integral components to this position. Shift Requirements Days and hours may require flexibility. The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central  in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required. Salary Range As per the collective agreement. Qualifications - Grade 12 Diploma plus Community college diploma in office administration or equivalent. - 2 years’ related office experience. - Experience in a healthcare environment an asset. - Bilingual French/English required - Effective oral and written communication skills in both English and French are required. - Thorough knowledge of office administration and familiarity using a variety of office equipment. - Excellent telephone management and effective interpersonal skills. - Strong organizational skills to prioritize and meet deadlines. - Superior customer service skills. - Respect diversity and demonstrate cultural competence in all interactions with clients and colleagues. - Professional interpersonal skills in dealing with staff, Service Providers and all level of management. - Sound knowledge of Microsoft Office applications, including Outlook and HCCSS/LHIN systems and software - Work independently and accurately in the presence of frequent interruptions. - Prioritize and ensure data is entered accurately and timely. - Accurate keyboard skills. - Follow standard procedures as set out in HCCSS/LHIN Central's Policy and Procedure Manual and electronic Reception How to Guide. - Maintain confidentiality and exercise sound judgement, discretion and accountability in all aspects of the role. - Ability to attend work on a regular basis. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.  

Reporting to the Manager – Financial Accounting and Reporting, this position will be responsible for the following:  - Coordinate Accounting Function in support of Month-end and Year-end close, and audit support. •Preparation and posting of month end journal entries from other departments such as Payroll, along with Prepaids, Accruals •Assessment of reasonableness of monthly adjustments and timely resolution  •Monthly production of lead sheet, reconciliation of balance sheet accounts, reconciliation of  •Lead the compilation of monthly, quarterly and year end internal  financial statement  •Cash flow projection •Review HST return •Prepare sensitivity analysis, trending analysis and other financial analysis / reports required by the senior management. Ad-hoc analysis, special projects and other assignments as required •Coordinate year end and special audits deliverables such as preparation of working papers •Assist Manager, Accounting and reporting with the preparation of year-end financial statements for the auditors •Responding to auditor inquiries and providing supporting documentation   •External reporting to MOHLTC.  •Maintain Chart of Account and reporting structures in Great Plains to ensure all organizational changes are updated.  •Assist with following up on Great Plains related issues that arise on an as needed basis.  •Respond to requests for information and accounting related queries Special ad hoc requests, assignments and analysis as needed.  •Liaise with other departments (such as Payroll, HR, A/P, A/R, Financial budgeting and forecasting) to follow up on any issues or changes that need to be made  •Open to improvement opportunity for process change to ensure efficiency and effectiveness. •Assist Manager to coach and develop the financial accounting and reporting team •Other duties as required Qualifications/Skills •Mandatory Accounting Designation - CPA-CA, CPA-CMA, CPA-CGA •Successful completion of a bachelor’s degree in Business or Finance •5 years of general accounting, financial reporting, and year-end audit support. •5 years of experience in health care industry.  •5 years of experience with MIS Standards/Great Plains/Integration Manager, OHRS and MIS Trial Balance Submission,  •Experience in modeling business cases and building management reports. •Ability to interpret large amounts of data and summarize it to present meaningful information to various levels of management.  •Ability to take initiative and work independently without detailed instruction.  •Display initiative and sound professional judgment and integrity •A self-starter and multi-tasker with a solid sense of prioritization; problem solver; confident in dealing with operations.  •Proficiency using Microsoft Office programs, primarily Excel, PowerPoint and Access and experience in building Excel Macro would be ideal.  •Experience in a major ERP system.  •Excellent interpersonal (verbal and written) communication skills with all levels of management including Senior Executives •Appreciating the responsibility of meeting tight and conflicting deadlines •Good understanding of accounting concepts and generally accepted accounting principles, including knowledge of NFP reporting.  •Committed to continuous improvement •Willingness to work flexible hours, especially during period ends and audit time   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

As part of a skilled team, the position is responsible in supporting, preparing and analyzing budget, forecast, financial and statistical reports that meet internal and external accounting and reporting requirements.  The incumbent would develop and maintain processes to ensure integrity of the financial accounting and reporting process.   Key Accountabilities: - Assist in annual budgeting and development of departmental financial targets, quarterly year-end estimate, and monthly performance analysis and projection formulation. Working with Directors, Managers and Senior Financial Analysts, prepare and upload financial and statistical data into the financial information system on a monthly basis; and assist in compiling quarterly MIS compliant trial balance and reports for submission to MOHLTC. - Working with Accounts Payable, Billing and Procurement department; maintain and develop statistical and financial models to capture and reflect current trends in resource utilization and their likely impacts; and journalizing month-end accruals as needed - Reconcile and analyze assigned general ledger accounts monthly - Support the preparation of balance sheet, income statement, related statistical information and other financial reports for monthly, quarterly and annual financial reporting - Maintain chart of accounts, vendor master list and reporting tools structures to accommodate changes in organizational structure and reporting requirements - Support the bank reconciliation process; the preparation of cash flow forecast; the identification and reporting of any cash flow issues - Prepare, issue and track receivables for recovery of expenses and other revenue from the Ministry, other HCCSS CENTRAL and outside parties; and reconcile HCCSS and MOHLTC funding - Set up, update year-end audit files; and support in the preparation of working papers/supporting schedules for annual financial audit - Document working processes and make recommendations for improvement - Participate in special projects and Adhoc tasks as assigned. - Participates in safety and quality information gathering and analysis - Reviews any information provided to you about the safety and quality of services provided by you and your team - Understands expectations around the quality and safety framework and participates in safety and quality initiatives                SKILLS - University degree and actively pursuing a recognized professional accounting designation - In-depth knowledge of financial/accounting processes with particular reference to GAAP, PSAB and professional ethics - Solid understanding of MIS compliant reporting standards for MOHLTC - Excellent computer skills especially in Microsoft Excel and Word, with good knowledge in Great Plains, Integration Manager and FRx being an asset - Exceptionally strong analytical skills - Ability to work smoothly with colleagues in the team and other staff in the organization - Effective communication skills, both orally and in writing, in interaction with individuals of different levels of education and social background - Capable of applying accuracy and mental concentration to details in daily tasks - Above-average ability to prioritize for job completion in a demanding deadline-driven working environment - Sitting in front of computer monitor for extended period of time - Dexterity in operating keyboard, mouse and other computer peripherals - Physically fit to lift boxes - Strong capability in critically thinking and analyzing financial reports and associated supporting documentation - Highly motivated to solve problems proactively and willing to contribute solutions for discussion with the Manager - Ability to gather related data at different levels of complexity and conduct a high-quality analysis for tackling contingent issues - Understand the importance of applying the concept of cost versus benefit - Responsible for verifying the correctness and reasonableness of statistical and financial data to produce useful reports for management - Maintain strict confidentiality and exercise sharp judgment in handling confidential information and responding to inquires - Alert the Manager for any discrepancy or inconsistency identified in statistical and financial database and reports - Inaccurate statistical and financial reports impact negatively on management decision-making thus leading to inefficient and ineffective allocation of resources - Establish contingency plan to deal with possible data corruption in shared client information system that will paralyze routine job performance - Able to coach and work with new staff Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

The Financial Analyst – Primary focus will be the Family Managed Home Care Program. This role performs a number of financial, accounting, and analytical duties in order to ensure that clients using the Self-Directed Care (“SDC”) model receive prompt reimbursement for services that are compliant with the SDC Funding Agreement and the relevant policies and directives of the Central Local Health Integration Network (LHIN).   The following outlines the specific duties and responsibilities of the Financial Analyst – Family Managed Home Care Program: - Reviews relevant schedules of the SDC Funding Agreement for each client to ensure understanding of different requirements. - Reviews approved SDC budget plan for each client to make certain information is complete and accurate. - Interacts directly with client/SDM in order to maintain regular communication to those in receipt of funds.   - Ensures that regular payments are processed by preparing the authorization for monthly payments as per the funding agreement and the SDC budget. - Ensures that the LHIN only provides SDC funding to the Client or Substitute Decision-Maker (“SDM”) for eligible expense incurred during a particular time period, based on invoices that are received, reviewed, and approved by the LHIN in relation to that time period. - Probes into anomalies and other inconsistencies and escalates issues on a proactive basis. - Notifies management staff of error trends/issues where appropriate.  - Reviews reports validating that the Client or SDM only uses SDC funding to pay for SDC Service Providers, equipment, and diagnostic/laboratory services in accordance with the requirements under the SDC Program Specifications and the SDC Template Agreement. - Develops and submits required financial and statistical reports to various internal and external stakeholders such as the Ministry of Health (“MOH”). - Reconciles payments to SDC clients based on invoices and receipts received, reviewed and approved by the LHIN.  - Provides reconciled reports to the SDM each month and prepares a quarterly reconciliation and processes adjustments as needed for under/over spending - Ensures that all payments are tracked and accounted for and proper signature authorization is obtained for release of payment.  - Verifies that the processing of payments and distribution of cheques complies with the payment terms and timelines established by the SDC Funding Agreement and the relevant policies and directives of the LHIN.  - Monitors cost reports submitted by the Client and follows up for any exceptions.  - Implements and monitors processes in Accounts Payable and Client Health Record Information System (“CHRIS”) billing areas related to SDC funding plans. - Input/upload financial and statistical information in CHRIS for MOH reporting. - Participates in the ongoing development and quality improvement of the Accounts Payable/billing suspension processes. - Tracks accruals regarding outstanding invoices for month-end and year-end. - Maintains detailed filing system for audit and is compliant with the records management policy of the organization. - Assists with training/orientation of new Finance staff to the SDC program - Serves as back-up for other Finance staff in SDC on vacation/sick leave.  - Participates in special projects/committees and analysis as assigned. - Completes the investigation and reconciliation of rejected billings from Service Providers and forwards results of investigations. - Liaises with other departments as required to resolve issues. - Provide education and ongoing support to SDMs related to the use of the cloud based storage and submission of files (Sync.com) - Participates in the ongoing development of the SDC financial process.             - Performs other related duties as assigned.   Knowledge: - Bachelor’s degree in Commerce, Business or other relevant area of study Chartered Professional Accountant designation an asset - Five (5) years’ experience in a financial, accounting and/or analytical role preferably in the healthcare sector. - Good knowledge of medical terminology. - Proficient in Microsoft Windows applications like Outlook, Word, Excel, and PowerPoint. - Knowledge of CHRIS billings, Great Plains, Integration Manager, and cloud storage systems (Sync.com) a definite asset. - Ability to assimilate MIS compliant information into General Ledger. Skills: -  Inquisitive mindset with proven ability to probe for information, ask questions, and escalate issues when needed. -  Diligent and thorough with utmost focus on data integrity and accuracy. -  Excellent analytical and problem-solving skills. -  Demonstrated organizational skills with ability to organize/prioritize daily workload in the presence of frequent interruptions. -  Excellent customer service skills in dealing with Service Provider Agencies, suppliers, hospitals, and staff at all levels including Management. -  Well-developed communication skills required to work in a team environment and with diverse backgrounds. -  Ability to work in a fast-paced and deadline-driven environment with frequent changes and interruptions. -  Self-starter with commitment to learning. -  Client-driven focus to ensure a direct line of sight to those who will be in receipt of funds. -  Strong customer service/follow-up orientation. -  Ability to deal with complex and sensitive issues, exercising diplomacy and discretion. -  Excellent oral and written communication skills with a sound knowledge of the English language to facilitate effective communication with all levels of LHIN staff. -  Bilingualism in French is an asset. -  Ability to work collaboratively with all levels of staff and Service Providers. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

  At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.     POSITION SUMMARY   Reporting to the Manager, Client Services, the Team Assistant will provide courteous, knowledgeable and prompt first contact for clients and callers to the organization. Responsibilities include responding to inbound information calls, inputting client referrals into the electronic form while the client is on the line, making outbound calls where necessary, providing appropriate resolution of the client’s concerns, providing information regarding Placement Services, and linking clients to other agencies, if Home and Community Care Support Services Toronto Central does not provide services.   This part-time position will work two evenings per week (4pm-8pm) and every other weekend for a seven hour shift on both Saturday and Sunday.   QUALIFICATIONS - Two (2) years of relevant experience. - Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience. - Exceptional client service skills - Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities. - Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems. - Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations. - Demonstrated reliability, adaptability, flexibility and accountability. - Computer literacy in a Windows environment is required, particularly Word and Excel. - Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups - Knowledge of medical terminology preferred - Ability to speak an additional language is an asset - Airs Certification is an asset

  Home and Community Care Support Services Central is responsible for delivering home and community care support services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. We work with people of all ages to ensure they can make informed choices about their care, when and where they need it, and we also provide useful information about local community support service agencies, and link people to these providers to arrange services. As a Senior Administrative Assistant, you will be responsible for providing high-level administrative support to the Vice President, Quality and Safety, as well as providing float support to other senior-level staff when required. KEY ACCOUNTABILITIES: - Coordinates all administrative functions for the Vice President, Quality and Safety, including assignment of tasks and coordination of administrative support. - Manages logistics for meetings, including scheduling, minute-taking, logistics, material distribution and conference support. - Coordinates the development of complete and accurate agenda packages. - Supports Board committees, as required. - Supports Provincial initiatives and programs, as required. - Assists in reviewing and editing materials for internal and/or external stakeholders. - Routes a high volume of correspondence appropriately and with attention to detail and timelines. - Researches/prepares/coordinates responses to a wide range of complex issues (e.g., briefing notes). - Assesses project deliverables from the team, tracks progress, and evaluates timeline risks. - Maintains appropriate departmental files and information control over a high volume of documents. - Initiates, plans and carries out a variety of special projects, as required. - Liaises with the Ministry and Health Service Providers on time-sensitive reporting issues to ensure deadlines are met. - Develops and maintains relationships, working in collaboration with other Senior Assistants. - Provides administrative back-up and cross-coverage for/within the Administrative team. - Coordinates the collection and maintenance of relevant statistics, including development of a variety of statistical spreadsheets, graphs and reports. - Independently responds to routine queries and requests from Home and Community Care Support Services and various partners on behalf of the Vice President, and Directors. KNOWLEDGE AND SKILLS: Education - Post-secondary degree or diploma in administration, business, communications, public relations or a related discipline, and at least 3 years’ senior support experience, or an equivalent combination of experience and education. Key Competencies - Experience in healthcare is an asset; - Senior professional administrative experience; - High energy with a positive attitude; - Demonstrated experience working in complex environments requiring critical thinking; - Ability to perform complex administrative work requiring the use of independent judgement; - Superior skills in Microsoft Office Suite; - Superior writing and editing skills, and demonstrated oral communication and interpersonal skills; - Attention to detail; - Self-starter with proven ability to take initiative to resolve issues; - Proven ability to set priorities and meet established deadlines; - Demonstrated ability to maintain confidentiality and deal with highly sensitive issues with diplomacy and discretion; - Ability to thrive in a fast-paced, dynamic environment; and - Bilingualism in French and English is an asset. Note: While the office is located at 11 Allstate Parkway, Markham, ON, the opportunity currently exists to work in a hybrid model. TO APPLY If this challenging and rewarding opportunity appeals to you, please apply online. For more information on Home and Community Care Support Services Central, visit http://healthcareathome.ca/central/en/who/Pages/home.aspx. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.

Ontario’s health care system is evolving and, as part of Ontario Health, the Central West Local Health Integration Network (LHIN) operating under the business name Home and Community Care Support Services Central West, in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.     More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.   We are currently seeking a Regular Full-time Manager, Contract Services   POSITION OUTLINE:   Reporting to the Director, Contract Services, the Manager, Contract Services position is responsible for negotiating, managing, monitoring and evaluating service provider and vendor performance in accordance with service agreements and ministry-defined goals. Provides expert advice to Director and Leadership Team on performance, accountability and procurement matters as required.  Provides direction, advice, contract interpretation and leadership to all Home and Community Care Support Services and service provider/vendor staff as appropriate. Also provides direct supervision and oversight of designated members of the team.   Responsibilities may include the following:   Procurement, Contract and Performance Management - Functions as the Contracts Team contact with contracted service providers and vendors on issues related to interpretation and implementation of performance specifications and resolution of issues as they arise - Develops strategies for successful negotiations. Participates in and supports negotiation of performance agreements with contracted service providers and vendors and contributes to the development of related policies, procedures or strategies for performance management - In conjunction with Director, manages contracted service provider and vendor performance and or service agreements according to established Government/ministry directives and Home and Community Care Support Services goals and objectives - Contributes to analysis of local system performance within the context of provincial performance goals, and assesses the implications for management of contracted service provider and vendor performance targets - Reviews and validates performance reports, determines performance against contract specifications and makes recommendations to address emerging issues or requirements for remedial action in consultation and/or under direction from Director - Participates in managing the implementation of the contract management framework for contracted service providers and vendors and manages issues related to contract management trends, practices, and remedies - Contributes to and/or designs appropriate methods or tools to monitor and evaluate contracted service providers and vendors performance from multiple perspectives including financial management and service quality - Contributes advice and input on performance standards and service provider performance accountability, and interpretation of service provider/vendor system performance issues to the Home and Community Care Leadership Team.   Leadership - Provides leadership to designated staff within the Contracts Team, and monitors their work, and priorities during projects and assignments; this includes ensuring adherence to maintaining all appropriate and required documentation and record keeping - Evaluates performance and identifies career development and training opportunities for designated staff - Participates in hiring new staff, providing training, orientation and development, evaluating performance and, in consultation with Director, makes decisions regarding discipline or termination as required - Provides effective management of risk by applying expertise/leadership in the identification, assessment, mitigation and prioritization of perceived and/or actual sector risk situations   Relationship Management - Develops and sustains effective working relationships with both contracted service providers, vendors, and all levels of Home and Community Care Support Services staff to ensure that internal processes and services are carried out in accordance with contract standards - Works collaboratively with other internal departments and stakeholders to ensure contracts/agreements reflect their needs   Projects - Performs work contributing to the completion of the project, and works collaboratively with other team members as needed - Reports project progress back to Contract Services Team - Other duties as assigned, which may include supporting other Home and Community Care Support Services Contract Teams, membership on various Committees and Working groups and assigned projects in the achievement of organizational goals, and acting as Director Delegate when requested  Education/Experience: - Undergraduate degree with a focus in Health Administration, Business or related discipline or equivalent experience - Professional designation in the health care field or Master’s degree would be an asset - Certification in Alternative Distribute Resolution and Negotiation skills is preferred - 5 – 7 years’ experience in a health care or relevant environment preferred - Performance management experience with expert understanding of one or more health care sectors related to administrative or clinical performance - Knowledge of contract law and related legislation - Experience participating in negotiation of agreements and conflict resolution and management - Proven ability to effectively manage complex and sensitive agreements and contracts - Experience performing evaluations, interpreting and analyzing performance data, including financial and quality indicators - Working knowledge and experience of procurement and contract management concepts, strategies and standards, including legal issues - Understanding of provincial funding models in use across one or more health-care sectors and familiarity with government financial processes, policies and standards an asset - Experience in risk management and demonstrated capacity to identify and respond quickly and appropriately - Strong team work and customer service skills - Experience with implementing operational plans, and leading change initiatives - Strong planning and organizational skills to manage multiple contracts - Excellent analytical and problem solving skills  - Demonstrated team leadership and supervisory experience - Proficiency with PC-based hardware/software and inter/intranets.   Communication/Interpersonal Skills: - Excellent interpersonal skills to communicate effectively with team members, contracted service providers, vendors, external stakeholders and Home and Community Care Support Services colleagues as require - Excellent oral and written communication skills - Strong collaborative skills - Strong presentation and communication skills - Highly developed change management skills to identify supports necessary to achieve desired objectives Problem Solving/ Complexity - Demonstrates ability to develop effective working relationships, provide leadership and build effective teams, negotiate and resolve conflict and foster an environment of collaboration and innovative problem solving to achieve results   Only those candidates selected for an interview will be contracted.  Home and Community Care Support Services Central West is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Services.  Support will be provided in accordance with the applicant’s needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.        Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.   Location Home and Community Care Support Services Central West has offices in Brampton, Etobicoke and Orangeville.    Who We Are Home and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community.   A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West provides supportive health care services for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for patients and those who care for them.   How to Apply If you are career-minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line.   We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.

Posting Number: 2022-088 Position Title: Occupational Health, Safety and Disability Management Specialist Department: Human Resources Employment Status: Temporary Full-Time (Up to December 30, 2022) Office Location: Markham (Hybrid) Reporting to the Director, Human Resources and Organization Development, the Occupational Health, Safety and Disability Management Specialist is responsible for developing, delivering and evaluating the disability management, occupational health, safety and wellness programs and initiatives across Home and Community Care Support Services Central. Working closely with Human Resources and Organizational Development this position will support the People Strategy in championing a positive, healthy and engaging workplace that supports people to care for themselves and each other.   KEY ACCOUNTABILITIES:   - Provides adjudication, advice, direction and guidance as appropriate to employees, managers and Human Resources regarding the management of disability claims (both Short Term and Long Term). - Requests, receives and interprets medical information to determine employee fitness for work. - Remains in contact with employees during absences, providing timely and appropriate updates to the Manager and HR Business Partner to support workforce planning. - Jointly coordinates reintegration and return to work planning with the manager based on the employee’s supported abilities and limitations. - Facilitates early and safe return to work by moderating meetings, facilitating accommodation, providing meeting summaries. - Adjudicates and supports the development, monitoring and evaluation of all medical accommodations. - Liaises with insurance providers on issues related to disability claims management. - Supports WSIB early and safe intervention/reintegration of injured employees, WSIB reporting and acts as key resource on WSIB related matters. - Provide WSIB with information related to claims, appeals and objections as warranted. - Act as the key internal resource for all issues related to WSIB. - Supports the development and implementation of the return to work and medical accommodation programs and policies. - Maintains employee health records and ensures appropriate measures are in place to protect the privacy and confidentiality of employee personal and health information.   Health and Safety - Promotes organizational adherence to relevant Ontario legislation related to health and safety (including but not limited to Ontario Human Rights, Personal Health Information Privacy Act, Workplace Safety & Insurance Act, and Occupational Health & Safety Act). - Provides expert advice and guidance regarding occupational health and safety best practice and the interpretation and application of related legislation. - Serves as an active participant of the Joint Health & Safety Committees and monitors the performance of the JHSCs. - Monitors the effective functioning of control and compliance measures, such as workplace inspections, incident/accident investigations, and JHSC meetings. - Tracks and reports on workplace incidents and illnesses. Uses data to determine trends and root causes, recommend and implement preventative strategies, and evaluate the effectiveness. - In collaboration with others (at local and/or provincial levels) support the development and implementation of Health and Safety training programs and policies. - Provide support to the Infection Prevention and Control program and initiatives, including leading Mask Fit Testing and working with internal partners to ensure the sufficient quantities of Personal Protective Equipment are available to staff. Participation in pandemic planning as required. - Liaise with relevant hospital occupational health and safety departments to support health and safety of HCCSS employees working on site. - Coordinates all health and safety related training including employee and supervisor workplace safety training, WHMIS, First Aid, JHSC certification, and community safety training. - Assists the Director, HR & OD in communicating with the Ministry of Labour and other regulatory bodies regarding occupational health and safety matters such as accident investigations and site visits. - Act as a resource to the Incident Management Committee.   Ergonomics and Wellness - Oversees the ergonomics and wellness programs for employees, continuously monitoring, evaluating and making recommendations for program improvements and training. - Perform ergonomic assessments for employees looking for hazards, correct ergonomic hazards, and provide ergonomic training for employees. - Works with employees, Human Resources, managers and other departments (e.g. Facilities, Finance & IT) to identify and procure equipment and supplies that promote the health and safety of employee(s). - Promotes a culture of health and wellness throughout the organization. Develops, implements, monitors and evaluates programs and initiatives to support and encourage employees’ physical and mental wellbeing. - Develop and implement programs to maintain a healthy and safe workplace. - Promote wellness initiatives.   Relationship Management - Establishes and maintains collaborative relationships at all levels in the organization in order to build trust and confidence in the Health and Safety and Disability Management portfolio. - Develops and maintains relationships with provincial partners to identify opportunities for system improvements. - Builds and maintains positive relationships with relevant hospital Occupational Health professionals, physicians/health practitioners, and leaders within the organization. - Develops and maintains collaborative relationship with ONA union representatives.   SKILLS & QUALIFICATIONS - Regulated health professional (e.g. RN, OT, PT, Kinesiology) in good standing with the professional College/Association and completion of specialized education/certification in Occupational Health, Safety, Ergonomics and/or Disability Management or combination of education and experience. - Certification as a Certified Disability Management Professional (CDMP) or a Certified Return to Work Coordinator (CRTWC), Certified Professional Ergonomist, or equivalent. - Minimum 3-5 years’ experience in the occupational health and safety and disability management fields, including program design and implementation. - Joint Health and Safety Certification. - Knowledge of Infection Prevention & Control measures in an office, community and hospital environment. - Sound working knowledge of relevant regulations and legislation including Occupational Health & Safety Act, Workplace Safety & Insurance Act, Ontario Human Rights Code, PHIPA. - Expertise in current best practice for disability claims management, OHRC accommodations and return to work programs. - Advanced knowledge of occupational health and safety management, theory and practice, with the ability to use judgment in the application of this knowledge when dealing with complex issues. - Experience working in Health and Safety/Disability Management in a unionized environment. - Computer proficiency in utilizing MS Office software applications (Word, Excel, Outlook, PowerPoint, Team), navigation of internet resources and employee databases. - Participation in educational opportunities to obtain resources, network and keep skills and knowledge current. - Ability to understand and effectively navigate complexities of disability management and the insurance industry. Communication/ Interpersonal Skills - Excellent communication skills to act as liaison work effectively and build relationships with HCCSS Central staff at all levels, facilitates open and productive discussion and full participation from all parties. - Works collaboratively with Human Resources, People Leaders, JHSCs and employees to identify and resolve issues of concern or non-compliance. - Effective conflict resolution, negotiation and problem solving abilities when navigating complex and sensitive disability discussions with individuals or group of stakeholders. - Influences leaders and employees to prioritize occupational health and safety responsibilities and take proactive and corrective action as necessary. - Provides verbal and /or written expert advice and guidance to employees, leaders, JHSCs and Health and Safety Representatives. - Demonstrate proactive approach to employee health and safety and seeks opportunities for improvement by asking questions and making suggestions related to current policies and processes. - Collaborates on projects and committees at local and provincial levels. - Takes initiative as a self-starter, working well independently or as part of a team. - Ability to deal with sensitive and emotional issues and maintain confidentiality. - Ability and willingness to identify improvement opportunities and participate in improvement initiatives - Strong customer service orientation. - Effective time management and organizational skills - Proven investigative and analytical skills and the ability to interpret statistical data - Ability to produce clear and concise reports and deliver effective presentations for various audiences.   Accountability & Decision-Making - Collects and uses data to report on occupational health and safety, disability and wellness programs to inform program improvements, highlight areas of non-compliance or poor performance. - Takes steps to resolve issues, and escalates issues to the Director, HR & OD or others as required. - Advises Director, HR & OD of issues and situations which may have negative impact on labour relations, result in possible litigation or impact practices in other areas of the organization. - Maintains accurate and thorough records of disability and health & safety related activities, and use these records for reporting purposes and to demonstrate legal compliance.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

We are currently recruiting a Mental Health & Addiction Nurse, RN   Competition #:  FY2223-023 Date Posted:       June 2, 2022 Date Closed:       June 9, 2022 Start Date:         as soon as possible Reports to:         Manager, Home and Community Care Job Rate:            CUPE Salary Band 5: $39.83 to $46.35 per hour Category:           Permanent Full-Time Team:                 Mental Health and Addiction Primary assigned location: 2655 North Sheridan Way, Mississauga     POSITION SUMMARY   Reporting to the Manager, Patient Care - Children’s Health Services, Mental Health & Addiction, the Mental Health & Addiction Nurse is responsible for providing essential health related advice and support to educators within schools and for developing individual care plans for clients with mental health and addictions needs in collaboration with mental health workers where indicated. The Mental Health and Addiction Nurse will additionally be required to provide input to the mental health and addiction needs of students.   DUTIES & RESPONSIBILITIES - Advise educators of the potential side-effects regarding different classes of medications - Provide medical consultation to educators regarding issues such as medication management for individual students, particularly those with complex medical conditions concurrent with mental illness or addictions - Liaise with children’s mental health agencies and primary care practitioners as required - Provide support and/or intervention in complex issues such as refusal to attend treatment, self-harm, suicide, or violent behaviour - Support educators to meet the complex medical and mental health needs of students who require extra supports for health and/or safety concerns of self and/or others - Provide the support of a health professional in helping students and/or parent(s) to access services such as primary health care or a children’s mental health center and provide education about options for treatment - Provide essential health related advice and support to the Mental Health leaders in developing comprehensive board plans to address a collaborative response to the mental health needs of students - Act as a spokesperson as required, and interpret the role of the Home and Community Care Support Services Mississauga Halton to clients, health care professionals and to the public - Ensure positive public relations and effective co-ordination of services through ongoing liaison and participation on internal and external committees - Participate in the orientation of new staff, educators and students within district school boards - Assesses for and promotes a safe environment for clients, caregivers, family members, and staff - Adhere to health and safety policies/ practices developed and implemented by the Home and Community Care Support Services Mississauga Halton. - Participates in establishing, maintaining, and monitoring standards for the Case Management, including committee work and active participation and contribution to quality initiatives.   Risk Management - Identifies, evaluates and appropriately reports/documents client or corporate risk(s) according to organization policy and develops service plan changes as required - Escalates potential high risk events to reporting manager   QUALIFICATIONS   Education, Training & Experience - Registered Nurse (BScN or diploma) - Case Management Certificate is an asset - Minimum of two (2) years of experience relevant experience as a Registered Nurse (BScN or diploma) - Knowledge of the mental health and addictions service system for children and youth - Direct clinical experience in providing mental health and/or addictions services for children and youth - Solid knowledge of health care related legislation and practices

Join us on our journey   Ontario’s health care system is evolving and alongside Ontario Health, Home and Community Care Support Services Central West, in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.     More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Home and Community Care Support Services Central West team and together, we will build a healthier community for all.   Are you an experienced Registered Nurse (BScN), Physiotherapist, Occupational Therapist, Speech Language Pathologist, or certified Social Worker (MSW) looking for a different kind of practice environment? You’re looking in the right place! We currently have Casual opportunities available in Hospital and Community.   Interested applicants must be available for a minimum of six (6) 8-hour shifts per month. Our operating hours are currently 8am-8pm, 7 days per week.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, a local hospital, or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - BScN or MSW if applicable - At least 1 year of experience in a community health setting, preferred - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.    What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language   Who we are   Home and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community.   A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for paitients and those who care for them.   All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates.

Ontario’s health care system is evolving and, as part of Ontario Health, the Central West Local Health Integration Network (LHIN) operating under the business name Home and Community Care Support Services Central West, in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.     More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.   Bring your healthcare administrative support experience to this Team Assistantrole with Home and Community Care Support Services Central West (formerly known as Central West LHIN)!   What you will do:   Reporting to the Manager – Home and Community Care, the Team Assistantwill provide support for the assigned team in their daily activities to facilitate efficient and effective service delivery to our clients.    RESPONSIBILITIES INCLUDE: - Process new referrals, orders for services, supplies and equipment - Process and assist with management of confidential records for clients on admission and until discharge - Enter, update and maintain high volume of client data into electronic database - Provide administrative support services for case managers - Answer high volume of telephone inquiries from clients, families and service providers; refer callers to Case Managers and/or other appropriate individuals - Maintain client information database - Provide back-up support to other positions as assigned - Provide switchboard relief as required - Perform other duties as assigned.  LOCATION: Brampton, Ontario   ESSENTIAL QUALIFICATIONS: - Minimum Secondary School Graduate - Minimum two years office experience - Advanced keyboarding skills - Proficiency with database software, Microsoft Word and Excel - Excellent organizational skills and ability to work with minimal supervision - Advanced multitasking skills with ability to meet production and service standards - Very good interpersonal skills including the ability to function as a part of a team and interact with different cultures with tact and diplomacy - Very good communications skills, both oral and written - Compliance with HCCSS' mandatory COVID-19 vaccination policy ASSETS: - Familiarity with medical terminology, office administrative procedures/concepts and knowledge of LHIN services would be an asset - French language is an asset Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.   Who We Are:   A mosaic of geographic and cultural diversity and home to over 922,000 local residents, Home and Community Care Support Services Central West (formerly Central West LHIN) plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, Home and Community Care Support Services (formerly LHIN) is also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.   Employees at the Home and Community Care Support Services Central West (formerly Central West LHIN) enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.   How to Apply:   If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Note: Internal candidates will be given priority. We thank all candidates for their interest, however only those candidates selected for interview will be contacted.   We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.  

At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.     POSITION SUMMARY   As an integral part of this specialized team of nurses, the Rapid Response Nurse (RRN)  provides support for a safe transition from acute care to home care for medically complex older adults with cardiorespiratory symptoms and/or a confirmed diagnosis of COPD or CHF. The RRN communicates closely with the patient's primary care provider/physician, while providing timely and effective chronic disease management. The RRN provides an in-home nursing visit within 3 to 5 business days for patients referred to the program. During this visit, the nurse will confirm the patient hospital discharge care plan if indicated, communicate the importance of primary care to avoid re-hospitalization, and perform medication reconciliation for the patient. This chronic disease management program provided by RRNs is up to 15 weeks in length of stay and is a combination of in home visits and telephone follow-up. Currently, the RRNs are working Monday to Friday from 8:30am-4:30pm.   Responsibilities include: - - Reviewing the discharge care plan and confirming outstanding medical tests have been scheduled and transportation etc. is available. - Either directly or in partnership with a pharmacist, ensures new prescriptions are filled and conducts a medication reconciliation to confirm no drug interactions or contradictions. Review medication protocol with client and caregiver and answer any questions. - Either directly or through the Care Coordinator, initiates contact with primary care physician and provides update on client acute care event and post-discharge regime. Recommends and facilitates, as appropriate, a one-week client follow-up visit with the primary care physician. - Assessment, consultation, and treatment, as indicated; triage client priorities between new referrals and existing caseloads. - Identifies clients requiring an accelerated assessment and home care services and works with the Care Coordinator to facilitate the home assessment visit. - Works collaboratively with team members to provide timely triage of referred clients from the ED and in-patient units using standardized tools and processes - Informs and supports the Care Coordinator in developing the client’s care plan and ensuring a smooth transfer of the primary care physician/provider and pharmacist to the ongoing care team.    QUALIFICATIONS  - - Registered Nurse in good standing with the College of Nurses of Ontario - Minimum of five 3-5 years of relevant experience as a Registered Nurse - Working knowledge of community resources and roles of health care professionals - Working knowledge of the nursing process, the consultation process, program planning and crisis management. - Emergency/critical care and community nursing experience an asset - Completion of Critical Care Course in area of specialty an asset - CNA certification in an area of specialty: GNC (C) or CNCCP (C) an asset - Solid knowledge of health care related legislation and practices - Knowledge of direct care/case management models used in community health care organizations. - Knowledge of Home and Community Care Support Services priorities, policies, practices and service standards - Effective interpersonal and communication skills - Effective organizational and planning skills - Basic proficiency with computerized information systems - French language is an asset - Must have a valid driver’s license and access to a vehicle. - Able to communicate with clients’, their families, and other relevant individuals in order to follow through with care plan directives - Demonstrated awareness of cultural diversity, as well as ability to behave discreetly and sensitively to confidential issues.

Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently recruiting for the following positions for our Trillium Health Partners – Credit Valley Hospital team. Candidates must be available to start on August 8thto attend a 5 to 6 week orientation session scheduled Monday to Friday 8:30 am to 4:30 pm: - permanent part-time 0.5 full-time equivalent Care Coordinator; the schedule will be Saturday to Wednesday alternating weeks, 10 am to 6 pm - permanent part-time 0.6 full-time equivalent Care Coordinator; the schedule will be every Thursday and Friday and alternating weekends, 10 am to 6 pm   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Registration as a health or social work professional, including registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment    What would give you the edge? - A university degree preferred (or an equivalent combination of education and experience may be considered) - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language    Who we are   Home and Community Care Support Services play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   This is a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. Home and Community Care Support Services Mississuaga Halton is pivotal in this process. Entrusted with planning, funding, integrating and delivering health care across our region, we are finding better ways to provide high-quality services to the 1.2 million people that call our region home.   All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

  Home and Community Care Support Services South West is seeking a Mental Health and Addictions Nurse to support Huron County School Boards!     Opportunity Summary:   The Mental Health and Addictions Nurse (“MHAN”) is responsible and accountable to provide essential mental health and addiction services to students registered within District School Boards (DSBs). MHANs are an integral part of an inter-disciplinary DSB-based team, including mental health workers and DSB staff, that will work together to provide early identification and intervention services and supports to students with mental health and addictions issues.   What will you do?   As a MHAN, you will:  - Provide support to DSBs to build capacity for recognizing and appropriately responding to student mental health and addictions issues. - Collaborate with an inter-disciplinary team and provide essential health-related advice and support to the DSBs’ staff in developing comprehensive plans to respond to the mental health and addiction needs of students. - Advise school staff on potential side effects of different classes of medications, and provide medical consultation to school staff regarding issues such as medication management for individual students. - Provide early interventions of care for working with students and families as addressed with counseling and therapeutic interventions and follow up assessments for mental health and addiction issues. - Provide support to the intervention team in the management of complex issues such as refusal to attend treatment, self-harm, suicide, or violent behavior. - Provide essential health-related advice and support to the Mental Health leaders in developing comprehensive board plans to respond to the mental health and addiction needs of students. - Act as a spokesperson as required, and interpret the role of HCCSS to patients, health care professionals, and to the public. Ensure positive public relations and effective coordination of services through ongoing liaison and participation on internal and external committees. - Assess and promote a safe environment for patients, caregivers, family members, and staff. - Receive, prioritize and take timely action regarding new request for service. - Develop and build relationships with mental health service providers and educators by utilizing various forms of communication including face-to- face and virtual/telephone interactions.   What must you have?  - Registered Nurse (RN) with membership in good standing with the College of Nurses. - Minimum of three to five years’ relevant experience as a RN. - Minimum of two years’ direct clinical experience in providing mental health and/or addictions services to children and youth. - Knowledge of the mental health and addictions service system for children and youth. - Advanced assessment and diagnostic reasoning skills. - Effective organizational and planning skills. - Strong interpersonal and communication skills to engage with educators and system partners, and other relevant individuals in order to follow through with care plan directives. - Demonstrated awareness of cultural diversity, as well as ability to behave discreetly and sensitively to confidential issues. - Proficiency with Windows-based hardware/software and inter/intranets. - Must have a valid Driver’s License and access to a vehicle. - Will be required to present a Police Vulnerable Sector Check as a requirement of employment.    What would give you an advantage?  - Ability to speak French or another second language. - Canadian Nurses Association certification in Psychiatric Nursing is an asset. - Case Management Certificate is an asset.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.      How do I apply?   Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is 10 July 2022 at 23:59 hours.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.  

  Home and Community Care Support Services South West is seeking a Mental Health and Addictions Nurse to support Huron County School Boards!     Opportunity Summary:   The Mental Health and Addictions Nurse (“MHAN”) is responsible and accountable to provide essential mental health and addiction services to students registered within District School Boards (DSBs). MHANs are an integral part of an inter-disciplinary DSB-based team, including mental health workers and DSB staff, that will work together to provide early identification and intervention services and supports to students with mental health and addictions issues. This is a temporary full time opportunity (10 months) supporting DSBs within Huron County.   What will you do?   As a MHAN, you will:  - Provide support to DSBs to build capacity for recognizing and appropriately responding to student mental health and addictions issues. - Collaborate with an inter-disciplinary team and provide essential health-related advice and support to the DSBs’ staff in developing comprehensive plans to respond to the mental health and addiction needs of students. - Advise school staff on potential side effects of different classes of medications, and provide medical consultation to school staff regarding issues such as medication management for individual students. - Provide early interventions of care for working with students and families as addressed with counseling and therapeutic interventions and follow up assessments for mental health and addiction issues. - Provide support to the intervention team in the management of complex issues such as refusal to attend treatment, self-harm, suicide, or violent behavior. - Provide essential health-related advice and support to the Mental Health leaders in developing comprehensive board plans to respond to the mental health and addiction needs of students. - Act as a spokesperson as required, and interpret the role of HCCSS to patients, health care professionals, and to the public. Ensure positive public relations and effective coordination of services through ongoing liaison and participation on internal and external committees. - Assess and promote a safe environment for patients, caregivers, family members, and staff. - Receive, prioritize and take timely action regarding new request for service. - Develop and build relationships with mental health service providers and educators by utilizing various forms of communication including face-to- face and virtual/telephone interactions.   What must you have?  - Registered Nurse (RN) with membership in good standing with the College of Nurses. - Minimum of three to five years’ relevant experience as a RN. - Minimum of two years’ direct clinical experience in providing mental health and/or addictions services to children and youth. - Knowledge of the mental health and addictions service system for children and youth. - Advanced assessment and diagnostic reasoning skills. - Effective organizational and planning skills. - Strong interpersonal and communication skills to engage with educators and system partners, and other relevant individuals in order to follow through with care plan directives. - Demonstrated awareness of cultural diversity, as well as ability to behave discreetly and sensitively to confidential issues. - Proficiency with Windows-based hardware/software and inter/intranets. - Must have a valid Driver’s License and access to a vehicle. - Will be required to present a Police Vulnerable Sector Check as a requirement of employment.    What would give you an advantage?  - Ability to speak French or another second language. - Canadian Nurses Association certification in Psychiatric Nursing is an asset. - Case Management Certificate is an asset.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.      How do I apply?   Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is 10 July 2022 at 23:59 hours.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.  

We are currently recruiting a Finance Coordinator   Competition #:  FY2223-022 Date Posted:       June 2, 2022 Date Closed:       June 9, 2022 Start Date:         as soon as possible Reports to:         Manager, Finance Category:           Permanent Full-Time Team:                 Finance Primary assigned location: 401 The West Mall, Etobicoke   POSITION OUTLINE   Reporting to the Manager, Finance, the Finance Coordinator provides financial administrative support for the finance department specifically accounts receivables, payables, billing as well as analysis to ensure accuracy and reliability of financial and statistical data with respect to the general ledger, internal & external submissions in accordance with Management Information System (MIS) standards.   DUTIES & RESPONSIBILITIES   Corporate Accounting/Finance - Maintains General Ledger (GL) integrity by ensuring accuracy and compliance with MIS and the approved budget - Verifies accuracy of costs, quantities, allocation and backup to appropriate expenditures accounts - Responsible for processing payments through financial system and online direct deposit ensuring strict deadlines are adhered to - Supports weekly cheque runs and the preparation of manual cheques when required - Reconciles the GL the in financial system by verifying the accuracy of account allocation for Home and Community Care Support Services (HCCSS)  Purchase Service invoices and payroll/benefit accounts and cost centres - Supports the cash management process by compiling the related information from payroll, billing and accounts payables on a daily basis, escalation for cash loan requirement from financial institutions; leads the reconciliation process including cheque clearance in the financial system - Supports preparation of related journal entries for bank transaction - Responds to bank enquires in relation to banking activities (e.g. stop payment, transmission failures, etc.), recognizes risk and takes appropriate action, escalating to management where appropriate - Verifies the internal control system as it relates to bank deposits - Prepares and posts month-end purchase service accruals and all year-end accruals - Performs ongoing maintenance in the financial system including new account and vendor setup, running month-end reports, etc. - Conducts account analysis across the organization as requested (i.e. analysis of liability accounts, expenditure accounts) - Compiles data for year-end balance reconciliation for various service providers - Assists with Verification of payroll related payments with respect to statutory dues - Assists the Manager, Finance in maintaining appropriate internal control systems and ensuring procedures are in place to safeguard financial and other assets of the organization - Assists the Manager, Finance during statutory audit by preparing and analyzing various reports and analysis as may be required by the auditors - Completes a periodic cash flow analysis for review by the Manager, Finance. - Reviews bank deposits, monthly bank statements maintenance, bank reconciliation - Participates in the development and successful implementation of the department’s annual Business Plan   Billing - Supports Family Managed Home Care (FMHC) program with screening for integrity of supporting documents, submitted schedules by client with accuracy, compliance with terms and conditions of contract - Reviews contracts with clients and provide expert feedback to stakeholders. - Liaise with Stakeholders across the organization to coordinate collective resolution in case of discrepancy or noncompliance with contract. - Leads effective communication with FMHC clients Substitute Decision Maker (SDM), regarding billing issues such as discrepancies and non-compliance. - Maintains efficient client record keeping (Digital and Physical) adhering to strict organization privacy policies and procedures - Reconciles the GL financial and statistical billing records with billing system for FMHC billing quarterly MIS trial balance submissions - Support the billing and payables process, ensuring the correct amounts, allocations, etc. are accurate and timely - Responsible for regular billing analysis; liaises with managers, staff and service providers for billing and finance related issues - Responsible for producing and analyzes weekly billing reports for management, and Quarterly billing for FMHC submission to external stakeholders.   - Provides interpretation, advice and technical guidance to Accounts Payable staff in matters of financial processes and procedures on a day to day basis specifically for FMHC program. - Conducts investigations on billing and FMHC issues such as resubmissions, pricing, contract compliance, discrepancy, and resolves issues and escalates to Manager, Finance as required - Assists with the preparation of accounts receivable invoices related to expenditure recoveries as required, maintains GL transaction for accounts receivables and collection of overdue invoices.  Reporting - Provides weekly/monthly analysis to Home Care on FMHC billing fluctuation as it relates to service providers for FMHC and identifies trending and risk as it relates to billing - Runs ad hoc reports (i.e. Clinic reports, Service Provider Impact reports etc.) and provides analysis of the expenditures to senior management, client services, auditors etc. - Conducts the reconciliation based on MIS guidelines, between Client Health Related Information System (CHRIS) and Great Plains and is responsible for ensuring accuracy of the statistics reported for the quarterly report to the Ministry of Health/Ontario Health (MOH/OH) - Compiles, analyzes and supports the Manager, Finance, Manager Financial Planning & Reporting & Director of Finance to ensure accurate submission of financial and statistical reports to the MOH/OH and other Government bodies (i.e. Annual Reconciliation Report, Trial Balance Submission; quarterly/year end and supplementary reports) QUALIFICATIONS   Education, Training & Experience - University degree  or College diploma in Finance or a related discipline (or equivalent combination of education and experience) - Actively pursuing a professional accounting designation (e.g. Certified Management Accountant (CMA), Certified General Accountant (CGA) or equivalent) - Four (4) to six (6) years’ experience in accounting and finance administration/procedures and maintaining confidential financial files - Training in tools, systems and databases used in budgeting and accounting - Working knowledge of Generally Accepted Accounting Principles (GAAP) procedures, and MIS standards - Experience / working knowledge in financial reporting and analysis - Excellent planning, time-management, multi-tasking and organizational skills - Ability to handle pressure in a fast paced, changing environment - Experience in a health related environment preferred   To apply for this vacancy please visit the Mississauga Halton page at healthcareathomejobs.ca   Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, Indigenous peoples, 2SLGBTQ+ and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their requirements known when contacted.    

The Quality and Risk Consultant supports the maintenance and advancement of an organizational culture focused on quality, safety, risk management and continuous quality improvement to achieve best possible performance outcomes.   Reports to:  Manager, Quality and Risk Category:  Permanent Full-time Primary Worksite Location:  Etobicoke Office, 401 The West Mall; hybrid work arrangement Start Date:  as soon as possible   KEY RESONSIBILITIES - Supports the implementation, maintenance and improvement of the organization’s quality management, quality improvement, safety and risk management program(s) and framework(s) - Supports, facilitates, co-ordinates and/or leads the design, planning and execution of improvement projects in collaboration with internal and external stakeholders - Supports, co-ordinates and/or leads the collection, reporting and/or analysis of quality, safety and/or risk data and information in assigned areas, which could include, but are not limited to Event Tracking & Management System, Client & Caregiver Experience Evaluation, external performance and quality indicator reports - Supports, co-ordinates and/or leads the development of reporting & monitoring systems/processes for organizational processes, performance scorecards and reports, working in conjunction with Quality & Risk team members and colleagues in other departments as needed - Develops, implements and maintains documentation, tools and resources needed to support the organization’s quality management, quality improvement, safety and risk management program(s) and framework(s) - Provides formal and informal coaching, mentoring, teaching and advice to the organization and individuals within the organization on quality management, quality improvement, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)   QUALIFICATIONS - University degree in health care or business administration (or equivalent combination of education and experience); a Master’s Degree is an asset - Minimum four (4) years of related work experience in implementing quality and risk management projects and initiatives or quality improvement; health care experience is preferred - Quality Improvement, Project Management and/or Risk Management training/education and/or certification highly desirable - Demonstrated experience in Lean, Six Sigma or other improvement system in Healthcare; belt level certification a definite asset - Knowledge of tools, techniques, measures and systems for monitoring and improving patient safety and quality care - Knowledge of risk management approaches and tools used; preferably in the healthcare industry - Demonstrated experience and success in building relationships and in managing a diverse group of stakeholders both virtually and in person - Adept in the use of MS Office (Word, Excel, Powerpoint, Outlook, Visio) - Strong analytical and problem solving skills - Ability to analyze information, problem solve and make good decisions - Self-directed with ability to organize, plan, prioritize and multi task - Strong written, verbal communication skills and presentation skills, both virtually and in person - Demonstrated ability to distill complex concepts and data into useable information for a variety of audiences - Strong collaboration skills to participate on and lead projects and committees with internal and external stakeholders - Proficiency with Microsoft Project and web based survey tools an asset - English/French bilingual would be an asset    All applications will be reviewed; however, only those selected for an interview will be contacted. Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. In line with our fundamental values of collaboration, respect, integrity and excellence, we are an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve and welcome and encourage applications from all qualified applicants.

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

  Home and Community Care Support Services South West is seeking a Payroll Assistant!     Opportunity Summary:   As a member of the Corporate Services team, the Payroll Assistant is responsible for ensuring a secure and fiscally accurate payroll system for the organization, including development, implementation, and maintenance of the payroll system. Primary areas of responsibility include payroll services, reporting and training. This is a permanent full time opportunity.   This opportunity is located in London, Ontario. While some elements of the role are currently being performed remotely, the successful incumbent will be required to regularly report to HCCSS South West’s London location.   What will you do?   As the Payroll Assistant, you will:  - Play an active role in the configuration and maintenance of the payroll system, annual reconciliations, and remittances for all statutory, pension/benefit, union deductions. - Process payroll: oversee calculations such as premiums, overtime, and salary rate changes; calculate, code and process information on hires, transfers, leaves, and terminations; verify the accuracy of deductions. - Design, implement, manage, and ensure the data integrity and security of payroll. - Provide orientation to new staff and re-orientation to existing staff on the payroll, providing support to management on the same. - Liaise with software provider and external agencies to ensure timely processing of payroll adjustments and resolution of discrepancies. - Prepare all monthly, bi-monthly, and year-end reports, not limited to, but including: vacation, sick leave, banked over time, floats, personal leave hours, and stat holidays. - Respond to Auditors’ requests for information. - T4 preparation, reconciliation and distribution. - Ensure deductions are accurate and reconciles for major medical, dental AD&D, etc. - Prepare and remit monthly statements and premiums to various entities (e.g., EHT, union, pension, WSIB, etc.). - Issue Records of Employment. - Provide support in completing benefits/pension forms as required, and input all necessary information for payroll. - Provide back up to Finance Coordinator in times of absence (i.e. reconciling and sending payroll files to the bank).    What must you have?  - Greater than one (1) year Post-secondary in Accounting or Payroll, or the equivalent combination of education. - Payroll certification required. - Greater than six (6) months’ relevant experience. - Advanced knowledge of payroll requirements, including CCRA payroll rules, year-end reporting, EHT, WSIB etc. - Knowledge of the organization’s benefits plan, and the role of providers and related government agencies. - Knowledge of the organization’s collective agreement entitlements, as well as related legislation such as Employment Standards Act and Canada Labour Code. - Understanding of general accounting practices regarding journal entries, reconciliation, and reporting. - Knowledge of HRIS and payroll processing systems with respect to processing information and generating reports. - Solid understanding of Corporate Services department policies and procedures. - Extensive advanced knowledge and proficiency with MS Office applications.    What would give you an advantage?  - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.      How do I apply?   Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is 16 July 2022 at 23:59 hours.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.  

At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity. POSITION SUMMARY: The Communications Specialist is responsible for supporting the development and implementation of internal and external communications plans, organizational initiatives and other confidential matters, locally and provincially. Reporting to the Manager, Communications, the Communications Specialist develops key communications products, engages internal leaders and teams to provide communications support and advice, and establishes relationships with key stakeholders to educate, inform and advance Home and Community Care Support Services’ strategic priorities. A valued member of the Toronto Central team, this position also supports the provincial Communications team and provides services across geographies, as assigned.   MAJOR RESPONSIBILITIES - Support initiatives in Toronto Central and as part of the provincial Communications team – operating as one team to support HCCSS-wide priorities and objectives – including materials for the CEO and Board, as well as projects that impact staff and stakeholders across the province - Engage and collaborate with Communications teams across the province to streamline efforts and maximize resources - Support the development of Communications & Engagement strategies aligned with the organization’s strategic priorities including public relations, stakeholder engagement, marketing, brand management, social media and issues management - Develop and implement communications plans and tactics to support corporate projects and initiatives, which at times may include confidential matters about the organization or operations - Provide Communications support/advice, including on confidential matters, to the Communications Manager and/or Director, provincial Communications team and other leaders - Advise and work collaboratively with human resources, including on confidential matters which may include information about employees or positions, to effectively engage and communicate with staff to raise awareness of HR initiatives, programs and policies - Create written and designed content (in collaboration with graphic designer) for newsletters, brochures, posters, videos, web, intranet, speeches, presentations and other communication materials aimed at diverse audiences - Oversee the production of patient-facing pamphlets, brochures and newsletters and coordinate the distribution of print/branded materials to staff, patients, caregivers, etc. - Oversee the translation of materials, including use of internal French translators and external translators for additional languages - Leverage digital technology solutions and incorporate digital, social and web strategies to support strategic communications plans, while taking a lead role with social media activities - Provide media relations support including creation of news releases, organization of media events, development of speaking points, triaging of media requests, development of media responses and building and maintaining strong media relationships - Provide support for internal and external stakeholder engagement activities, including community engagement and education opportunities, in-person and virtually - Provide issues management and risk management support - Provide support for Freedom of Information and Protection of Privacy Act requirements (FIPPA), keeping confidentiality top of mind - Support crisis communications at the local level, and at the provincial level as assigned - Monitor, analyze and report communication metrics and results to determine effectiveness of communications initiatives - Uphold the organization’s reputation through relationship-building with stakeholders, public awareness activities and marketing in alignment with visual identity, brand guidelines, AODA compliance and French language requirements KNOWLEDGE & SKILLS: Education - Post-secondary degree/diploma in communications, journalism, marketing or a related academic field  Experience - Minimum of 3 years’ experience in strategic communications, public affairs, marketing and health care communications - Excellent verbal and written communication skills - Proficient in Microsoft Office, Adobe Creative software and website content management systems; proficiency with graphic design software an asset - Communications experience in a multi-stakeholder environment. This includes knowledge and experience with best practices and planning methods - Strong organization skills - Ability to work independently and possess a strong sense of responsibility - Detail-orientated, able to multi-task effectively, take initiative and function well in a fast-paced environment with changing priorities - Ability to analyze, digest and understand complex information - Understanding of the Ontario health care system, its stakeholders, programs and issues - Business professionalism - Strong relationship management and facilitation skills, including the ability to work collaboratively with all levels of staff, members of the public, health system partners, government and other diverse stakeholders - Developed negotiation and conflict resolution skills with the ability to provide advice on best practice guidelines - Strong leadership skills to participate on/or lead internal committees, councils, etc. - Ability to maintain confidentiality, exercise good judgement and discretion when dealing with confidential information JOB-SPECIFIC COMPETENCIES: - Business Acumen: Ability to apply business principles, including systems thinking, to the healthcare environment; basic business principles include financial management, human resource management, organizational dynamics and governance, strategic planning, risk management and quality improvement. - Stakeholder Engagement: Develops networks and builds alliances. Engages in cross-functional activities; collaborates across boundaries, and finds common ground with a widening range of stakeholders. - Relationship Management: Builds multiple external collaborative relationships to support department performance. Identifies the key issues and accommodates the key players when dealing with external parties/units on joint projects. - Strategic Planning: Communicates corporate goals and objectives within the department. Aligns department tasks and objectives with corporate goals and objectives. Establishes clear targets and measures to track progress toward department objectives. Shares organizational performance measurement information and encourages dialogue and analysis. - Change Management: Actively embraces change efforts and initiatives to improve department performance. Develops and uses different methods to help employees to positively react to change. - Community Engagement: Mobilize connections, facilitate collaboration and cooperation to create trust with the community. - Communication and Interpersonal Skills: Makes clear and convincing oral and written presentations to individuals or groups; listens effectively and encourages open communication; facilitates an open exchange of ideas and fosters an atmosphere of open communication; considers and responds appropriately to the needs, feelings, and capabilities of others in different situations; is tactful, compassionate and sensitive, and treats others with respect. - Crisis Management: Deals effectively with pressure; maintains focus and intensity and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.     Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process