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***One Temporary Full-time position available at Humber River Hospital, Wilson Site***   Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community. The Central LHIN is responsible for planning, funding and integrating health services as well as delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. This includes over $2 billion in funding to more than 90 health service providers such as hospitals, long-term care homes, community health centres, mental health and addiction service providers, and community support services.       All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Central LHIN is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2020-4553
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
POSITION SUMMARY:                                                                                                                                   Reporting to the Director, Client Services, this position is responsible for overseeing Care Coordination functions across the continuum of care, in partnership with hospital, community, and primary care. Additionally, the incumbent will be accountable for the delivery of high-quality, client/family-centred care, and enabling health system transformation within their portfolio aligned to Ministry and Government direction. An excellent communicator, change agent and flexible problem solver, the Manager, Client Services will provide strong vision and support to Home and Community staff, and lead key priority projects related to the delivery of home and community care within an integrated system.   MAJOR RESPONSIBILITIES:   - Leads a team of operations professionals and staff in delivering coordinated quality community health care, facilitate access to long term care, and support the transition of clients across points of care. - Coaches and assists staff with complex client situations. - Analyzes utilization of resources and recommends opportunities for innovative models of care, including analyzing utilization and recommending opportunities for innovative models of care. - Participates in researching and integrating leading client services delivery models in collaboration with system partners, in order to achieve identified objectives and targets - Builds and maintains strong relationships with hospital, community, primary care, and service provider organizations Leads change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve integrated service delivery. - Interprets and implements organizational policy, union contracts, and any applicable legislation as required. - Manages day-to-day activities and development of Client Services staff. - Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.   KNOWLEDGE AND SKILLS:   Education:   - Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health. May also have a background and graduate degree in social services, or an MBA (or equivalent). Experience:   - Knowledge of direct care/case management and/ or operational models used in community health care organizations - Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care - In-depth understanding of the Home and Community Care Support Services Toronto Central’s priorities and related Client Services priorities and plans - Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.) - A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care. - Demonstrated skills in organization and time management. - Superior oral and written communication skills. - Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills. - In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CARE, TRCCD, Portal, PointClick, Metro PCS, RAI, etc.) - Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.) - English/ French bilingual would be an asset  Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
Job ID
2021-5028
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
At the Home and Community Care Support Services Toronto Central, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to putting resources and attention toward improving the engagement, retention and promotion of the incredible talent we have. This is by ensuring our employment practices and processes are designed to prevent discrimination against our people who identify as being Black, Indigenous, visible minority, Francophone, 2SLGBTQ+ community, neurodiversity, disability status, or any other aspect, which makes them unique.     POSITION SUMMARY   Reporting to a Manager, Client Services, the Team Assistant provides administrative support to a number of Coordinators to ensure that clients receive prompt and effective customer service.  The Team Assistant provides a communications linkage between clients, Client Service Coordinators in the community, hospitals and service agencies.  The Team Assistant undertakes a number of administrative processes to prepare and maintain client information files and computer records.  The ability to work in a team environment and to communicate with clients, family, caregivers, service providers, co-workers, community agencies and health care team members is essential to the Team Assistant role and to the achievement of client service objectives.   WHAT WILL YOU DO? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential client records - Enter, update and maintain a high volume of client data in the electronic database - Answer a high volume of telephone inquiries from clients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   QUALIFICATIONS - Two (2) years of relevant experience. - Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience - Exceptional client service skills - Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities - Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems. - Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations. - Demonstrated reliability, adaptability, flexibility and accountability - Computer literacy in a Windows environment is required, particularly Word and Excel. - Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups - Knowledge of medical terminology preferred - Ability to speak an additional language is an asset
Job ID
2021-5076
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
  CARE AND BE CARED FOR – THIS IS YOUR HOME Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.  Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance. What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Dietitians of Ontario - 1+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who are we?  We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job ID
2021-5083
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.   POSITION SUMMARY   The incumbent will assess referred clients for eligibility in the Home and Community Care Support Services Toronto Central and assist ineligible clients in finding alternative sources of care. Responsibilities include working with clients and their families/care givers to ensure that their needs are met through the development, co-ordination, and monitoring of comprehensive service plans, and act as the contact between clients and various community agencies and providers.   QUALIFICATIONS   - A nurse, physical therapist, occupational therapist, dietician or speech language pathologist currently licensed, registered or certified according to the requirements of the profession in the Province of Ontario; or a Social Worker with a MSW and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW); or be currently employed as a care co-ordinator. - Must be fluent in English and French - A minimum of one (1) year relevant clinical or community health experience. - Excellent assessment skills and ability to make decisions with limited information is required. - Understands specific needs and challenges of the frail elderly. - Demonstrated excellent interpersonal, communication, decision-making skills, and high flexibility is required. - Ability to work independently and co-operatively in a busy multi-disciplinary situation. - Knowledge of community resources and situations that can be managed in the community. - Demonstrated understanding of all destinations and care options for clients – including supportive housing, LTC, convalescence, short stay etc. as a destination. - Ability to remain calm and de-escalate clients/caregivers presenting in the Emergency Department environment. - Knowledge of and experience working with culturally diverse groups is required. - Demonstrated computer literacy in a Windows environment is required - Physical/medicine expertise is preferred. - A car and valid driver's licence is required. The successful candidate would have to provide proof that s/he has a valid driver's licence upon being hired.
Job ID
2021-5106
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
POSITION SUMMARY To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS   - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5187
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
POSITION SUMMARY To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS   - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5188
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.     POSITION SUMMARY   As an integral part of this specialized team of nurses, the Rapid Response Nurse (RRN)  provides support for a safe transition from acute care to home care for medically complex older adults with cardiorespiratory symptoms and/or a confirmed diagnosis of COPD or CHF. The RRN communicates closely with the patient's primary care provider/physician, while providing timely and effective chronic disease management. The RRN provides an in-home nursing visit within 3 to 5 business days for patients referred to the program. During this visit, the nurse will confirm the patient hospital discharge care plan if indicated, communicate the importance of primary care to avoid re-hospitalization, and perform medication reconciliation for the patient. This chronic disease management program provided by RRNs is up to 15 weeks in length of stay and is a combination of in home visits and telephone follow-up. Currently, the RRNs are working Monday to Friday from 8:30am-4:30pm.   Responsibilities include: - - Reviewing the discharge care plan and confirming outstanding medical tests have been scheduled and transportation etc. is available. - Either directly or in partnership with a pharmacist, ensures new prescriptions are filled and conducts a medication reconciliation to confirm no drug interactions or contradictions. Review medication protocol with client and caregiver and answer any questions. - Either directly or through the Care Coordinator, initiates contact with primary care physician and provides update on client acute care event and post-discharge regime. Recommends and facilitates, as appropriate, a one-week client follow-up visit with the primary care physician. - Assessment, consultation, and treatment, as indicated; triage client priorities between new referrals and existing caseloads. - Identifies clients requiring an accelerated assessment and home care services and works with the Care Coordinator to facilitate the home assessment visit. - Works collaboratively with team members to provide timely triage of referred clients from the ED and in-patient units using standardized tools and processes - Informs and supports the Care Coordinator in developing the client’s care plan and ensuring a smooth transfer of the primary care physician/provider and pharmacist to the ongoing care team.    QUALIFICATIONS  - - Registered Nurse in good standing with the College of Nurses of Ontario - Minimum of five 3-5 years of relevant experience as a Registered Nurse - Working knowledge of community resources and roles of health care professionals - Working knowledge of the nursing process, the consultation process, program planning and crisis management. - Emergency/critical care and community nursing experience an asset - Completion of Critical Care Course in area of specialty an asset - CNA certification in an area of specialty: GNC (C) or CNCCP (C) an asset - Solid knowledge of health care related legislation and practices - Knowledge of direct care/case management models used in community health care organizations. - Knowledge of Home and Community Care Support Services priorities, policies, practices and service standards - Effective interpersonal and communication skills - Effective organizational and planning skills - Basic proficiency with computerized information systems - French language is an asset - Must have a valid driver’s license and access to a vehicle. - Able to communicate with clients’, their families, and other relevant individuals in order to follow through with care plan directives - Demonstrated awareness of cultural diversity, as well as ability to behave discreetly and sensitively to confidential issues.
Job ID
2022-5224
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
  At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.     POSITION SUMMARY   Reporting to the Manager, Client Services, the Team Assistant will provide courteous, knowledgeable and prompt first contact for clients and callers to the organization. Responsibilities include responding to inbound information calls, inputting client referrals into the electronic form while the client is on the line, making outbound calls where necessary, providing appropriate resolution of the client’s concerns, providing information regarding Placement Services, and linking clients to other agencies, if Home and Community Care Support Services Toronto Central does not provide services.   This part-time position will work two evenings per week (4pm-8pm) and every other weekend for a seven hour shift on both Saturday and Sunday.   QUALIFICATIONS - Two (2) years of relevant experience. - Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience. - Exceptional client service skills - Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities. - Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems. - Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations. - Demonstrated reliability, adaptability, flexibility and accountability. - Computer literacy in a Windows environment is required, particularly Word and Excel. - Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups - Knowledge of medical terminology preferred - Ability to speak an additional language is an asset - Airs Certification is an asset
Job ID
2022-5274
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
  Home and Community Care Support Services Central is responsible for delivering home and community care support services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. We work with people of all ages to ensure they can make informed choices about their care, when and where they need it, and we also provide useful information about local community support service agencies, and link people to these providers to arrange services. As a Senior Administrative Assistant, you will be responsible for providing high-level administrative support to the Vice President, Quality and Safety, as well as providing float support to other senior-level staff when required. KEY ACCOUNTABILITIES: - Coordinates all administrative functions for the Vice President, Quality and Safety, including assignment of tasks and coordination of administrative support. - Manages logistics for meetings, including scheduling, minute-taking, logistics, material distribution and conference support. - Coordinates the development of complete and accurate agenda packages. - Supports Board committees, as required. - Supports Provincial initiatives and programs, as required. - Assists in reviewing and editing materials for internal and/or external stakeholders. - Routes a high volume of correspondence appropriately and with attention to detail and timelines. - Researches/prepares/coordinates responses to a wide range of complex issues (e.g., briefing notes). - Assesses project deliverables from the team, tracks progress, and evaluates timeline risks. - Maintains appropriate departmental files and information control over a high volume of documents. - Initiates, plans and carries out a variety of special projects, as required. - Liaises with the Ministry and Health Service Providers on time-sensitive reporting issues to ensure deadlines are met. - Develops and maintains relationships, working in collaboration with other Senior Assistants. - Provides administrative back-up and cross-coverage for/within the Administrative team. - Coordinates the collection and maintenance of relevant statistics, including development of a variety of statistical spreadsheets, graphs and reports. - Independently responds to routine queries and requests from Home and Community Care Support Services and various partners on behalf of the Vice President, and Directors. KNOWLEDGE AND SKILLS: Education - Post-secondary degree or diploma in administration, business, communications, public relations or a related discipline, and at least 3 years’ senior support experience, or an equivalent combination of experience and education. Key Competencies - Experience in healthcare is an asset; - Senior professional administrative experience; - High energy with a positive attitude; - Demonstrated experience working in complex environments requiring critical thinking; - Ability to perform complex administrative work requiring the use of independent judgement; - Superior skills in Microsoft Office Suite; - Superior writing and editing skills, and demonstrated oral communication and interpersonal skills; - Attention to detail; - Self-starter with proven ability to take initiative to resolve issues; - Proven ability to set priorities and meet established deadlines; - Demonstrated ability to maintain confidentiality and deal with highly sensitive issues with diplomacy and discretion; - Ability to thrive in a fast-paced, dynamic environment; and - Bilingualism in French and English is an asset. Note: While the office is located at 11 Allstate Parkway, Markham, ON, the opportunity currently exists to work in a hybrid model. TO APPLY If this challenging and rewarding opportunity appeals to you, please apply online. For more information on Home and Community Care Support Services Central, visit http://healthcareathome.ca/central/en/who/Pages/home.aspx. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
Job ID
2022-5282
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
The Administrative Coordinator Fianance coordinates the investigation of Service Provider Organization (SPO) billing error submissions. Supports all levels of staff and external service providers around billing and payment reconciliation. Provides a liaison role between all Departments and Service Provider organizations. Addresses enquires from SPOs and internal Staff regarding unknown system rejection errors. Supports Accounts Payable with Manual Invoice error information and associated SPO billing process tasks. Participates in billing testing and/or SPO billing performance audits as required. The following outlines the specific duties and responsibilities: - Processes electronic billing files from Service Provider Organization (SPO) via the Health Partner Gateway (HPG) on a weekly basis - Reviews the billing files and ensure that errors generated by the system are investigated and resolved so payment are processed on a timely basis - Generate completed SPO electronic invoice files and summary reports in order to provide supporting documentation for payment to the SPOs. - Communicates with all levels of internal staff and SPOs around issues/problems identified in the Client Health Records Information System (CHRIS)system related to billing/payment - Notifies Care Coordinators/CHRIS users of error trends/issues regarding SPO billing in CHRIS where appropriate and provide solutions - Provides support to CHRIS users regarding inputting and editing service hours in CHRIS to eliminate processing errors during payment - Assists Accounts Payable Department with issues around manual SPO invoice/billing discrepancies - Assists Finance during the Audit regarding SPO billings - Provides advice in the ongoing development of the SPO billing processes as required - Participates in department projects, enquiries and adhoc assignments Knowledge: - Post-secondary education in Administration, Business, Commerce and/or Accounting - Minimum three (3) years related work experience in the Health Services sector - Detailed knowledge of the Client Health Records Information System (CHRIS) is necessary - Knowledge of Windows, Microsoft Office: Word, Excel, PowerPoint - Minimum keyboarding speed of 45 wpm - Medical terminology is an asset - Knowledge of General Accounting / Accounts Payable and Dynamics Great Plains is a definite asset - Excellent analytical, investigative and problem-solving skills Skills: - Excellent oral and written communication skills with a sound knowledge of the English language to facilitate effective communication with all levels of staff & SPOs - Ability to work collaboratively with all levels of staff and Service Providers - Outstanding organizational and interpersonal skills - Detail oriented - Keyboarding/manual dexterity to use computer - Viewing video display terminal (VDT) work (standing/sitting) - High level of concentration, alertness required to deal with interruptions and support multitasking duties - Occasional driving requirements to other locations - Ability to work in a busy environment meeting deadlines and adhering to established time frames - Ability to make informed decisions around processes, standards - Ability to work with minimal supervision - Endeavor to maintain overall accuracy and consistency - Ability to meet budget compliance - Adherence to departmental indicators - Possible risk to Service Providers with inaccurate decision-making around billing processes - People (Leadership) - Provides CHRIS orientation and training to billing processes - Provides direction to staff around the CHRIS system and appropriate solution to problems/issues identified - Ability to provide advice/consultation as needed - Address errors/trends with individuals Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5412
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
POSITION SUMMARY:   Reporting to the Director, Operations, this position is responsible for overseeing Care Coordination functions across the continuum of care, in partnership with hospital, community, and primary care.  Leads a team of operations professionals and staff in assessing, prioritizing and completing referrals based on care needs.  Additionally, the incumbent will be accountable for the delivery of high-quality, client/family-centred care, and enabling health system transformation within their portfolio aligned to Ministry and Government direction. An excellent communicator, change agent and flexible problem solver, the Manager, Client Services will provide strong vision and support to Home and Community staff, and lead key priority projects related to the delivery of home and community care within an integrated system.   MAJOR RESPONSIBILITIES: -  Leads a team of operations professionals and staff delivering coordinated quality community health care, facilitate access to long term care, and support the transition of clients across points of care. - Coaches and assists staff with complex client situations. - Analyzes utilization of resources and recommends opportunities for innovative models of care, including analyzing utilization and recommending opportunities for innovative models of care. - Participates in researching and integrating leading client services delivery models in collaboration with system partners, in order to achieve identified objectives and targets - Builds and maintains strong relationships with hospital, community, primary care, and service provider organizations Leads change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve integrated service delivery. - Interprets and implements organizational policy, union contracts, and any applicable legislation as required. - Manages day-to-day activities and development of Client Services staff. - Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning session   KNOWLEDGE AND SKILLS:   Education:   - Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health.  May also have a background and graduate degree in social services, or an MBA (or equivalent).   Experience:   - Knowledge of direct care/case management and/ or operational models used in community health care organizations - Good knowledge of community resources (e.g., services and programs),  and roles of health care professionals and understanding of issues and priorities within health care - In-depth understanding of the Home and Community Care Support Services Toronto Central’s priorities and related Client Services priorities and plans - Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.) - A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care. - Demonstrated skills in organization and time management. - Superior oral and written communication skills. - Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills. - In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RM&R/Strata, AcuteNet, InterRAI tools, etc.) - Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.) - English/ French bilingual would be an asset Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
Job ID
2022-5470
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
Reporting to the Manager, Risk Management and Patient Safety, this position is an organizational resource for risk management and patient safety issues.   Key Duties & Responsibilities: • Act as a resource/consultant for Home and Community Care Support Services (“HCCSS”) Central staff related to risk management and patient safety issues • Provide risk management support for high risk situations, complex cases and patient safety matters consulting with appropriate stakeholders as required • Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters • Liaise with external organizations as necessary (OPGT, HIROC)  • Promote a culture of safety and risk awareness across the organization  •Support patient experience as necessary & support the Manager, Risk Management and Patient Safety and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control practices, and others as assigned •Participate in incident reviews, root cause analysis and failure mode effects analysis, as required; •Support policy and procedure developments related to patient safety, risk management and infection prevention and control; •Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues;  •Provide education and support to Directors, Managers, and frontline staff relating to risk management, patient safety, infection prevention and control, and quality improvement initiatives; •Participate on specific internal/ external projects, working groups and initiatives as assigned; •Support processes for legal claims •Promote and support use of the Ethical Framework across the organization; Education: • Undergraduate degree in a health related discipline, health administration, or other related field (Master’s degree preferred) • Supplementary training/education in Risk Management, Infection Control, Patient Safety Principles and/or quality improvement • Regulated Health Professional preferred Experience: • Minimum 5 years’ experience within healthcare sector (System level experience an asset) • Minimum 3 years’ experience in risk management and patient safety • Good understanding of legislative framework (e.g. Connecting Care Act, Health Care Consent Act, Substitute Decisions Act, PHIPA) • Demonstrated involvement in and/or development of quality improvement, patient safety, and risk management projects and initiatives  • Knowledge and experience of infection prevention and control best practices, including ability to assess and make recommendations on the application of best practices • Good knowledge of patient services practices in Home and Community Care • Good knowledge of the health care system and service delivery models used in the community.  • Good understanding of project management processes and techniques.  • Familiar with emergency preparedness, incident management, and pandemic planning in Ontario • High level of computer literacy, able to use software and programs in facilitation of educational sessions, presentations, and other settings • Previous experience with policy writing, development, and updating  • Strong patient focus, with previous experience in patient relations • Interpersonal skills to support high risk cases which may include legal action or law enforcement. • Facilitation skills to support group process and group decision-making/consensus building • Ability to remain calm when faced with an emergency or risk situation • Strong writing and report development skills • Develops affiliations with relevant community networks, and external bodies such as Insurance Adjuster, public health and municipal emergency management.  • Demonstrated decision making abilities and independent work habits.  • Ability to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisis.  • Position has latitude for independent decision making, however reports and raises issues of serious concern or risk to Manager, Risk Management and Patient Safety. • Responsible to achieve established organizational targets. • Inappropriate decisions and/or recommendations could result in serious risk to the organization. • Promotion of risk mitigation strategies in a proactive manner in order to prevent issues from escalating. Failure to develop and implement effective risk management strategies could result in potential liability and litigation.   • Ineffective interpersonal skill or presentation to internal and external stakeholders could result in resistance to participate or to promote change in risk management, patient safety initiatives, or emergency strategies. • Consulting, mentoring and/or advising management or staff on risk strategies.     Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5534
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
The Financial Analyst – Primary focus will be the Family Managed Home Care Program. This role performs a number of financial, accounting, and analytical duties in order to ensure that clients using the Self-Directed Care (“SDC”) model receive prompt reimbursement for services that are compliant with the SDC Funding Agreement and the relevant policies and directives of the Central Local Health Integration Network (LHIN).   The following outlines the specific duties and responsibilities of the Financial Analyst – Family Managed Home Care Program: - Reviews relevant schedules of the SDC Funding Agreement for each client to ensure understanding of different requirements. - Reviews approved SDC budget plan for each client to make certain information is complete and accurate. - Interacts directly with client/SDM in order to maintain regular communication to those in receipt of funds.   - Ensures that regular payments are processed by preparing the authorization for monthly payments as per the funding agreement and the SDC budget. - Ensures that the LHIN only provides SDC funding to the Client or Substitute Decision-Maker (“SDM”) for eligible expense incurred during a particular time period, based on invoices that are received, reviewed, and approved by the LHIN in relation to that time period. - Probes into anomalies and other inconsistencies and escalates issues on a proactive basis. - Notifies management staff of error trends/issues where appropriate.  - Reviews reports validating that the Client or SDM only uses SDC funding to pay for SDC Service Providers, equipment, and diagnostic/laboratory services in accordance with the requirements under the SDC Program Specifications and the SDC Template Agreement. - Develops and submits required financial and statistical reports to various internal and external stakeholders such as the Ministry of Health (“MOH”). - Reconciles payments to SDC clients based on invoices and receipts received, reviewed and approved by the LHIN.  - Provides reconciled reports to the SDM each month and prepares a quarterly reconciliation and processes adjustments as needed for under/over spending - Ensures that all payments are tracked and accounted for and proper signature authorization is obtained for release of payment.  - Verifies that the processing of payments and distribution of cheques complies with the payment terms and timelines established by the SDC Funding Agreement and the relevant policies and directives of the LHIN.  - Monitors cost reports submitted by the Client and follows up for any exceptions.  - Implements and monitors processes in Accounts Payable and Client Health Record Information System (“CHRIS”) billing areas related to SDC funding plans. - Input/upload financial and statistical information in CHRIS for MOH reporting. - Participates in the ongoing development and quality improvement of the Accounts Payable/billing suspension processes. - Tracks accruals regarding outstanding invoices for month-end and year-end. - Maintains detailed filing system for audit and is compliant with the records management policy of the organization. - Assists with training/orientation of new Finance staff to the SDC program - Serves as back-up for other Finance staff in SDC on vacation/sick leave.  - Participates in special projects/committees and analysis as assigned. - Completes the investigation and reconciliation of rejected billings from Service Providers and forwards results of investigations. - Liaises with other departments as required to resolve issues. - Provide education and ongoing support to SDMs related to the use of the cloud based storage and submission of files (Sync.com) - Participates in the ongoing development of the SDC financial process.             - Performs other related duties as assigned.   Knowledge: - Bachelor’s degree in Commerce, Business or other relevant area of study Chartered Professional Accountant designation an asset - Five (5) years’ experience in a financial, accounting and/or analytical role preferably in the healthcare sector. - Good knowledge of medical terminology. - Proficient in Microsoft Windows applications like Outlook, Word, Excel, and PowerPoint. - Knowledge of CHRIS billings, Great Plains, Integration Manager, and cloud storage systems (Sync.com) a definite asset. - Ability to assimilate MIS compliant information into General Ledger. Skills: - Inquisitive mindset with proven ability to probe for information, ask questions, and escalate issues when needed. - Diligent and thorough with utmost focus on data integrity and accuracy. - Excellent analytical and problem-solving skills. - Demonstrated organizational skills with ability to organize/prioritize daily workload in the presence of frequent interruptions. - Excellent customer service skills in dealing with Service Provider Agencies, suppliers, hospitals, and staff at all levels including Management. - Well-developed communication skills required to work in a team environment and with diverse backgrounds. - Ability to work in a fast-paced and deadline-driven environment with frequent changes and interruptions. - Self-starter with commitment to learning. - Client-driven focus to ensure a direct line of sight to those who will be in receipt of funds. - Strong customer service/follow-up orientation. - Ability to deal with complex and sensitive issues, exercising diplomacy and discretion. - Excellent oral and written communication skills with a sound knowledge of the English language to facilitate effective communication with all levels of LHIN staff. - Bilingualism in French is an asset. - Ability to work collaboratively with all levels of staff and Service Providers. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.  
Job ID
2022-5535
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5579
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5580
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.      All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5581
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
Reporting to the Director, Coordinated Access and LTC Placement, the Manager, Home and Community Care - Access Care Team and Medical Supplies & Equipment (MSE), in collaboration with the Manager, Home and Community Care – Access Care Team, is responsible for ensuring that the Access Care Team (ACT) resources including human, financial and other infrastructure supports are leveraged in such a way to enable exceptional quality care and outcomes for patients, through collaborative relationships and processes with patients, family members, contracted service providers, other health system partners, and Home and Community Care Support Services Mississauga Halton employees.  This Manager will also work closely with Procurement and Contracts and, Professional Practice and Programming to manage medical supplies and equipment used in the provision of professional services.   The Manager, Home and Community Care - Access Care Team and Medical Supplies & Equipment will have primary responsibility for all Team Assistants on ACT and the Manager, Home and Community Care – Access Care Team will have primary responsibility for all Care Coordinators. Both Managers will be crossed-trained to fully support ACT and MSE operations.   KEY RESONSIBILITIES - Manages and monitors access to, and delivery of, quality community care through members of their Home and Community Care team - Supports the development, implementation, management and evaluation of evidence-based patient care delivery models, processes and tools to support standardized front line practice - Provides final response, recommendations and resolution for events in collaboration with service provider organizations and vendors, contract management & partnerships team and quality & risk team - Researches care and operational delivery issues including MSE and recommends and implements changes to patient care as needed - Resolves complex and difficult patient issues and complaints when escalated and escalates appropriately - Takes a leadership role and participates in operational and system-level projects and initiatives that support improvements in patient experience and outcomes - Reviews, assesses and recommends policy, procedures and programs that best meet patient needs, while balancing organizational constraints - Proactively engages, communicates and collaborates with external stakeholders to build strong productive relationships for the advancement of patient care - Maintains a work environment that promotes participation, team work and positive employee relations - Oversees staff orientation, learning and development plans and ensures accordance to Home and Community Care Support Services Mississauga Halton policy, procedure and guidelines and that the team members have the requisite knowledge to undertake their specific duties - Manages the effective and efficient distribution and utilization of team members based on the established productivity levels, team goals and guidelines   QUALIFICATIONS   Education, Training & Experience - University degree in Social Sciences, Nursing, Health Administration, Master’s degree is an asset - Preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP) - Five (5) to seven (7) years related experience, preferably in a unionized healthcare environment; with minimum two (2) years management experience (or an equivalent combination of education and experience); - Experience and working knowledge of care delivery in community and health care environments - Working knowledge of direct care/care coordination models used in community health care organizations, community resources (e.g., services and programs), and roles of health care professionals - Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers - Knowledge of tools, systems and databases used in patient care delivery and management, utilization development of outcomes - Experience with Assistive Devices Program and managing equipment and/or medical supplies an asset  Skills and Attributes - Demonstrated leadership, relationship management, facilitation, negotiation, project management and problem solving skills - Self-directed with an ability to organize, plan, prioritize and multi-task - Flexible, adaptable and responsive to change - Excellent oral and written communication skills - Demonstrated commitment to providing and promoting exceptional customer service and quality client care - Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) - English/French bilingual would be an asset   In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.   We welcome and encourage applications from all qualified applicants. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   All applications will be reviewed; however, only those selected for an interview will be contacted.
Job ID
2022-5596
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Mississauga
At Home and Community Care Support Services Toronto Central, we want all of our employees to feel valued, appreciated and free to be who they are at work. That is why we are intentionally committed to equity, inclusion, diversity and anti-racism by providing an accessible and inclusive work place for all persons. POSITION SUMMARY:   Reporting to the Director, Operations, this position is responsible for overseeing Care Coordination functions across the continuum of care, in partnership with hospital, community, and primary care.  Additionally, the incumbent will be accountable for the delivery of high-quality, client/family-centred care, and enabling health system transformation within their portfolio aligned to Ministry and Government direction. An excellent communicator, change agent and flexible problem solver, the Manager, Client Services will provide strong vision and support to Home and Community staff, and lead key priority projects related to the delivery of home and community care within an integrated system.   MAJOR RESPONSIBILITIES:   - Leads a team of operations professionals and staff delivering coordinated quality community health care, facilitate access to long term care, and support the transition of clients across points of care. - Coaches and assists staff with complex client situations. - Analyzes utilization of resources and recommends opportunities for innovative models of care, including analyzing utilization and recommending opportunities for innovative models of care. - Participates in researching and integrating leading client services delivery models in collaboration with system partners, in order to achieve identified objectives and targets - Builds and maintains strong relationships with hospital, community, primary care, and service provider organizations Leads change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve integrated service delivery. - Interprets and implements organizational policy, union contracts, and any applicable legislation as required. - Manages day-to-day activities and development of Client Services staff. - Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.     KNOWLEDGE AND SKILLS:       Education:   - Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health.  May also have a background and graduate degree in social services, or an MBA (or equivalent). - Must be a regulated health professional as governed under the Regulated Health Professions Act, 1991 (RHPA) and health profession Acts (i.e., Medicine Act, 1991) of Ontario.       Experience:   - Knowledge of direct care/case management and/ or operational models used in community health care organizations - Good knowledge of community resources (e.g., services and programs),  and roles of health care professionals and understanding of issues and priorities within health care - In-depth understanding of the Home and Community Care Support Services Toronto Central’s priorities and related Client Services priorities and plans - Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.) - A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care. - Demonstrated skills in organization and time management. - Superior oral and written communication skills. - Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills. - In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RM&R/Strata, AcuteNet, InterRAI tools, etc.) - Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.) - English/ French bilingual would be an asset      Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during
Job ID
2022-5607
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
Locations
CA-ON-Greater Toronto
TEAM ASSISTANT – Casual REPORTS TO: Patient Services Manager LOCATION: Home and Community Care Support Services Waterloo Wellington HOME BASE: Waterloo STATUS: Permanent Casual SCHEDULE:  Casual employees must submit availability for a minimum of ten (10) shifts per month of which will include at least two (2) weekend shifts wherein the employee will be scheduled for one (1) of the weekends shifts per month. All availability for shifts must be inclusive of hours 8:30 am to 8:30 pm. UNION: CUPE RATE OF PAY: $22.43 - $25.50 / hour ASSIGNMENT: 1.0 FTE POSTING #: 22-C-Casual POSTING DATE: November 15, 2022  KEY RESPONSIBILITIES - Processing new referrals, including data entry of client information; - Responding appropriately to incoming phone calls and inquiries as directed by triage decision making tree; - Updating and maintaining current client information and records in CHRIS database, including client’s service bookings; - Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed; - Booking home visits and client conferences as needed; - Processing letters, client applications and other client forms; - Preparing client reports for Care Coordinators/Placement Coordinators as required; - Generating reports and labels from CHRIS; - Securing and/or shredding confidential documents as required; - Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment; - Other duties as required.   EDUCATION AND EXPERIENCE - Successful completion of grade 12, plus an additional program of up to one year in duration; - Two to three years of relevant administrative office experience; - Knowledge or experience in medical terminology an asset; - Understanding of available community resources, services and the roles of health care professionals, hospital and support workers; - Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills; - Able to communicate effectively in both oral and written formats with internal staff and external clients; - Knowledge of office systems, procedures and business practices; - Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently; - Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality.   This position may be assigned to other teams and shifts including weekend rotation, as well as any of our work locations as operationally required.   HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.    Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting competition #22-C-Casual.   *** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.   Please forward your Resume and Cover Letter to: HR.WW@HCCOntario.ca   We thank all applicants in advance however, we will be communicating only with those selected for an interview.   HOME AND COMMUNITY CARE SUPPORT SERVICES WATERLOO WELLINGTON IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY  
Job ID
2022-5613
Company : Name (E&F) Linked
HCCSS Waterloo Wellington | SSDMC de Waterloo-Wellington
Locations
CA-ON-Waterloo