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Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.   As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.   By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Team Assistant opportunities - PFT, PPT and TFT.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19   What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate  What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficiency with database software, MS Word and Excel - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills  What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of LHIN services - Ability to speak French or another second language         Who we are Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Mississauga Halton employs over 500 employees to serve the second fastest growing population of seniors in Canada, and one of the most culturally diverse populations in the province. As a result, services are often requested in languages such as Italian, Portuguese, Tagalog and Cantonese.   All applications will be reviewed; however, only those selected for an interview will be contacted.   We are committed to a culture that values diversity and inclusion.   We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, Indigenous peoples, 2SLGBTQ+ and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their requirements known when contacted.  
Job ID
2018-4201
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Etobicoke | CA-ON-Mississauga | CA-ON-Oakville
***One Temporary Full-time position available at Humber River Hospital, Wilson Site***   Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected     What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language     Who we are   Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community. The Central LHIN is responsible for planning, funding and integrating health services as well as delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. This includes over $2 billion in funding to more than 90 health service providers such as hospitals, long-term care homes, community health centres, mental health and addiction service providers, and community support services.       All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.   Central LHIN is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2020-4553
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham
Team Assistant (Part-Time Position Available) POSITION SUMMARY To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS   - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required.
Job ID
2021-4854
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-North York
POSITION SUMMARY:                                                                                                                                   Reporting to the Director, Client Services, this position is responsible for overseeing Care Coordination functions across the continuum of care, in partnership with hospital, community, and primary care. Additionally, the incumbent will be accountable for the delivery of high-quality, client/family-centred care, and enabling health system transformation within their portfolio aligned to Ministry and Government direction. An excellent communicator, change agent and flexible problem solver, the Manager, Client Services will provide strong vision and support to Home and Community staff, and lead key priority projects related to the delivery of home and community care within an integrated system.   MAJOR RESPONSIBILITIES:   - Leads a team of operations professionals and staff in delivering coordinated quality community health care, facilitate access to long term care, and support the transition of clients across points of care. - Coaches and assists staff with complex client situations. - Analyzes utilization of resources and recommends opportunities for innovative models of care, including analyzing utilization and recommending opportunities for innovative models of care. - Participates in researching and integrating leading client services delivery models in collaboration with system partners, in order to achieve identified objectives and targets - Builds and maintains strong relationships with hospital, community, primary care, and service provider organizations Leads change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve integrated service delivery. - Interprets and implements organizational policy, union contracts, and any applicable legislation as required. - Manages day-to-day activities and development of Client Services staff. - Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.   KNOWLEDGE AND SKILLS:   Education:   - Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health. May also have a background and graduate degree in social services, or an MBA (or equivalent). Experience:   - Knowledge of direct care/case management and/ or operational models used in community health care organizations - Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care - In-depth understanding of the Home and Community Care Support Services Toronto Central’s priorities and related Client Services priorities and plans - Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.) - A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care. - Demonstrated skills in organization and time management. - Superior oral and written communication skills. - Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills. - In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CARE, TRCCD, Portal, PointClick, Metro PCS, RAI, etc.) - Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.) - English/ French bilingual would be an asset  Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
Job ID
2021-5028
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
At the Home and Community Care Support Services Toronto Central, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to putting resources and attention toward improving the engagement, retention and promotion of the incredible talent we have. This is by ensuring our employment practices and processes are designed to prevent discrimination against our people who identify as being Black, Indigenous, visible minority, Francophone, 2SLGBTQ+ community, neurodiversity, disability status, or any other aspect, which makes them unique.     POSITION SUMMARY   Reporting to a Manager, Client Services, the Team Assistant provides administrative support to a number of Coordinators to ensure that clients receive prompt and effective customer service.  The Team Assistant provides a communications linkage between clients, Client Service Coordinators in the community, hospitals and service agencies.  The Team Assistant undertakes a number of administrative processes to prepare and maintain client information files and computer records.  The ability to work in a team environment and to communicate with clients, family, caregivers, service providers, co-workers, community agencies and health care team members is essential to the Team Assistant role and to the achievement of client service objectives.   WHAT WILL YOU DO? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential client records - Enter, update and maintain a high volume of client data in the electronic database - Answer a high volume of telephone inquiries from clients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   QUALIFICATIONS - Two (2) years of relevant experience. - Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience - Exceptional client service skills - Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities - Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems. - Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations. - Demonstrated reliability, adaptability, flexibility and accountability - Computer literacy in a Windows environment is required, particularly Word and Excel. - Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups - Knowledge of medical terminology preferred - Ability to speak an additional language is an asset
Job ID
2021-5076
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
  CARE AND BE CARED FOR – THIS IS YOUR HOME Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.  Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance. What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Dietitians of Ontario - 1+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ Who are we?  We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job ID
2021-5083
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.   POSITION SUMMARY   The incumbent will assess referred clients for eligibility in the Home and Community Care Support Services Toronto Central and assist ineligible clients in finding alternative sources of care. Responsibilities include working with clients and their families/care givers to ensure that their needs are met through the development, co-ordination, and monitoring of comprehensive service plans, and act as the contact between clients and various community agencies and providers.   QUALIFICATIONS   - A nurse, physical therapist, occupational therapist, dietician or speech language pathologist currently licensed, registered or certified according to the requirements of the profession in the Province of Ontario; or a Social Worker with a MSW and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW); or be currently employed as a care co-ordinator. - Must be fluent in English and French - A minimum of one (1) year relevant clinical or community health experience. - Excellent assessment skills and ability to make decisions with limited information is required. - Understands specific needs and challenges of the frail elderly. - Demonstrated excellent interpersonal, communication, decision-making skills, and high flexibility is required. - Ability to work independently and co-operatively in a busy multi-disciplinary situation. - Knowledge of community resources and situations that can be managed in the community. - Demonstrated understanding of all destinations and care options for clients – including supportive housing, LTC, convalescence, short stay etc. as a destination. - Ability to remain calm and de-escalate clients/caregivers presenting in the Emergency Department environment. - Knowledge of and experience working with culturally diverse groups is required. - Demonstrated computer literacy in a Windows environment is required - Physical/medicine expertise is preferred. - A car and valid driver's licence is required. The successful candidate would have to provide proof that s/he has a valid driver's licence upon being hired.
Job ID
2021-5106
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
POSITION SUMMARY To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS   - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5187
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
POSITION SUMMARY To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS   - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5188
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.     POSITION SUMMARY   As an integral part of this specialized team of nurses, the Rapid Response Nurse (RRN)  provides support for a safe transition from acute care to home care for medically complex older adults with cardiorespiratory symptoms and/or a confirmed diagnosis of COPD or CHF. The RRN communicates closely with the patient's primary care provider/physician, while providing timely and effective chronic disease management. The RRN provides an in-home nursing visit within 3 to 5 business days for patients referred to the program. During this visit, the nurse will confirm the patient hospital discharge care plan if indicated, communicate the importance of primary care to avoid re-hospitalization, and perform medication reconciliation for the patient. This chronic disease management program provided by RRNs is up to 15 weeks in length of stay and is a combination of in home visits and telephone follow-up. Currently, the RRNs are working Monday to Friday from 8:30am-4:30pm.   Responsibilities include: - - Reviewing the discharge care plan and confirming outstanding medical tests have been scheduled and transportation etc. is available. - Either directly or in partnership with a pharmacist, ensures new prescriptions are filled and conducts a medication reconciliation to confirm no drug interactions or contradictions. Review medication protocol with client and caregiver and answer any questions. - Either directly or through the Care Coordinator, initiates contact with primary care physician and provides update on client acute care event and post-discharge regime. Recommends and facilitates, as appropriate, a one-week client follow-up visit with the primary care physician. - Assessment, consultation, and treatment, as indicated; triage client priorities between new referrals and existing caseloads. - Identifies clients requiring an accelerated assessment and home care services and works with the Care Coordinator to facilitate the home assessment visit. - Works collaboratively with team members to provide timely triage of referred clients from the ED and in-patient units using standardized tools and processes - Informs and supports the Care Coordinator in developing the client’s care plan and ensuring a smooth transfer of the primary care physician/provider and pharmacist to the ongoing care team.    QUALIFICATIONS  - - Registered Nurse in good standing with the College of Nurses of Ontario - Minimum of five 3-5 years of relevant experience as a Registered Nurse - Working knowledge of community resources and roles of health care professionals - Working knowledge of the nursing process, the consultation process, program planning and crisis management. - Emergency/critical care and community nursing experience an asset - Completion of Critical Care Course in area of specialty an asset - CNA certification in an area of specialty: GNC (C) or CNCCP (C) an asset - Solid knowledge of health care related legislation and practices - Knowledge of direct care/case management models used in community health care organizations. - Knowledge of Home and Community Care Support Services priorities, policies, practices and service standards - Effective interpersonal and communication skills - Effective organizational and planning skills - Basic proficiency with computerized information systems - French language is an asset - Must have a valid driver’s license and access to a vehicle. - Able to communicate with clients’, their families, and other relevant individuals in order to follow through with care plan directives - Demonstrated awareness of cultural diversity, as well as ability to behave discreetly and sensitively to confidential issues.
Job ID
2022-5224
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
Team Assistants Temporary Full time Positions Avaialble Access Centre Home and Community Care (Initial Locations - Newmarket & North York) Hybrid    To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS   - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5243
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
  At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.     POSITION SUMMARY   Reporting to the Manager, Client Services, the Team Assistant will provide courteous, knowledgeable and prompt first contact for clients and callers to the organization. Responsibilities include responding to inbound information calls, inputting client referrals into the electronic form while the client is on the line, making outbound calls where necessary, providing appropriate resolution of the client’s concerns, providing information regarding Placement Services, and linking clients to other agencies, if Home and Community Care Support Services Toronto Central does not provide services.   This part-time position will work two evenings per week (4pm-8pm) and every other weekend for a seven hour shift on both Saturday and Sunday.   QUALIFICATIONS - Two (2) years of relevant experience. - Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience. - Exceptional client service skills - Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities. - Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems. - Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations. - Demonstrated reliability, adaptability, flexibility and accountability. - Computer literacy in a Windows environment is required, particularly Word and Excel. - Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups - Knowledge of medical terminology preferred - Ability to speak an additional language is an asset - Airs Certification is an asset
Job ID
2022-5274
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
  Home and Community Care Support Services Central is responsible for delivering home and community care support services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. We work with people of all ages to ensure they can make informed choices about their care, when and where they need it, and we also provide useful information about local community support service agencies, and link people to these providers to arrange services. As a Senior Administrative Assistant, you will be responsible for providing high-level administrative support to the Vice President, Quality and Safety, as well as providing float support to other senior-level staff when required. KEY ACCOUNTABILITIES: - Coordinates all administrative functions for the Vice President, Quality and Safety, including assignment of tasks and coordination of administrative support. - Manages logistics for meetings, including scheduling, minute-taking, logistics, material distribution and conference support. - Coordinates the development of complete and accurate agenda packages. - Supports Board committees, as required. - Supports Provincial initiatives and programs, as required. - Assists in reviewing and editing materials for internal and/or external stakeholders. - Routes a high volume of correspondence appropriately and with attention to detail and timelines. - Researches/prepares/coordinates responses to a wide range of complex issues (e.g., briefing notes). - Assesses project deliverables from the team, tracks progress, and evaluates timeline risks. - Maintains appropriate departmental files and information control over a high volume of documents. - Initiates, plans and carries out a variety of special projects, as required. - Liaises with the Ministry and Health Service Providers on time-sensitive reporting issues to ensure deadlines are met. - Develops and maintains relationships, working in collaboration with other Senior Assistants. - Provides administrative back-up and cross-coverage for/within the Administrative team. - Coordinates the collection and maintenance of relevant statistics, including development of a variety of statistical spreadsheets, graphs and reports. - Independently responds to routine queries and requests from Home and Community Care Support Services and various partners on behalf of the Vice President, and Directors. KNOWLEDGE AND SKILLS: Education - Post-secondary degree or diploma in administration, business, communications, public relations or a related discipline, and at least 3 years’ senior support experience, or an equivalent combination of experience and education. Key Competencies - Experience in healthcare is an asset; - Senior professional administrative experience; - High energy with a positive attitude; - Demonstrated experience working in complex environments requiring critical thinking; - Ability to perform complex administrative work requiring the use of independent judgement; - Superior skills in Microsoft Office Suite; - Superior writing and editing skills, and demonstrated oral communication and interpersonal skills; - Attention to detail; - Self-starter with proven ability to take initiative to resolve issues; - Proven ability to set priorities and meet established deadlines; - Demonstrated ability to maintain confidentiality and deal with highly sensitive issues with diplomacy and discretion; - Ability to thrive in a fast-paced, dynamic environment; and - Bilingualism in French and English is an asset. Note: While the office is located at 11 Allstate Parkway, Markham, ON, the opportunity currently exists to work in a hybrid model. TO APPLY If this challenging and rewarding opportunity appeals to you, please apply online. For more information on Home and Community Care Support Services Central, visit http://healthcareathome.ca/central/en/who/Pages/home.aspx. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
Job ID
2022-5282
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Care Coordinator temporary full-time opportunities within our South Etobicoke, South West Mississauga, East Mississauga and Oakville HH Milton Community Teams with a start date of January 9, 2023.    What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Registration as a health or social work professional, including registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario (RN's only at HCCSS MH) - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment     What would give you the edge? - A university degree preferred (or an equivalent combination of education and experience may be considered) - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language   Who we are   Home and Community Care Support Services (HCCSS) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, HCCSSs ensure people have access to the health care they need — at home and in the community.   This is a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The HCCSS MH is pivotal in this process. Entrusted with planning, funding, integrating and delivering health care across our region, we are finding better ways to provide high-quality services to the 1.2 million people that call our region home.   All applications will be reviewed; however, only those selected for a phone screen will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
Job ID
2022-5377
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
Locations
CA-ON-Mississauga | CA-ON-Oakville | CA-ON-Milton
 We are currently recruiting a Contract Specialists   Competition #:      FY2223-040 Date Posted:      November 21, 2022 Date Closed:      Until Filled Start Date:              as soon as possible Team:                      Contract Service Provider Performance                      Reports to:             Manager, Contract Services Category:               Permanent Full-time   Primary assigned location: Etobicoke, Office, 401 The West Mall (Hybrid)   POSITION SUMMARY   Reporting to the Manager, Contract Service, the Contracts Specialist contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met through a performance monitoring system. This position is also responsible for the development and delivery of all Patient Service contracts for Home and Community Care Support Services Mississauga Halton (HCCSS MH). Patient Service contracts include, but are not limited to, Family Managed Home Care (FMHC) agreements, personal support and homemaking services, nursing, occupational therapy, physiotherapy, speech language pathology, dietetics, and social work.      Key Reponsibilities    - Collaborates with the Manager, Contract Service Provider Performance on the development and implementation of contract monitoring and evaluation tools and databases to measure Service Provider success in meeting service delivery standards and contractual obligations, (e.g., site visit template, Service Provider Performance Indicators and Scorecard) - Develops, delivers, and amends all Patient Service contracts. - Monitors Service Provider performance in relation to service delivery standards,  (e.g., risk events, tracking and trending of service  refusals, service volumes, response to patient satisfaction surveys) - Provides support to families and patients interested in the FMHC program, which may include program and contract review, collection of required documents, and the production and execution of FMHC agreements - Monitors Home and Community Care Support Services Mississauga Halton compliance with contractual obligations, (e.g. awarded service volumes and implements necessary changes; adjustments in Client Health Related Information System (CHRIS) data base) - Provides analysis, interpretation and reporting of Service Provider Performance on a regular and ad hoc basis - Supports the coordination of Service Provider site visits, audits and other related Performance Management activities - Participates in regular Service Provider meetings to build effective relationships, to address operational issues and concerns and to collaboratively plan for future initiatives - Schedules, prepares and participates in  regular quality review meetings with Service Providers to review performance indicators, risk event, report trends, and Service Provider quality improvement initiatives - Collaborates with Service Providers to improve performance and recommend contractual remedies for Service Provider performance that consistently does not meet Home and Community Care Support Services Mississauga Halton standards - Tracks outstanding performance issues and timely implementation of Service Provider actions - Provides consultation and support to Home and Community Care Support Services Mississauga Halton managers and staff related to understanding the contract obligations of the Home and Community Care Support Services and its Service Providers - Compiles required provincial and or local reports to support Contract Management, (e.g. Nursing Point in Time and Personal Support Worker Stabilization) - Supports Patient Care projects involving service providers - Provides support relating to the investigation of risk events in the Event Tracking Management System - Participates in orientation sessions for New Service Providers as required   CHRIS Administration - Completes purchased services maintenance in CHRIS - Updates CHRIS code tables as required (geographic areas, local distinctions etc); ensures contract information in the database reflects contract agreements between Home and Community Care Support Services Mississauga Halton and Service Providers; updates provider billing numbers as required; adjusts service volume market share as required - Assists in problem solving CHRIS errors and issues related to service provider submission   QUALIFICATIONS - University degree in a health discipline, Health Administration, or related field (or equivalent combination of education and experience) - Four (4) to six (6) years of related work experience in contract management methodologies and approaches - Practical understanding and application of methodologies and approaches with contract monitoring and evaluation tools - Experience in analyzing and interpreting data and ability to translate data into useful information - Ability to comprehend complex and  technical language of  Provincial template for Contracted Services
Job ID
2022-5404
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
The Administrative Coordinator Fianance coordinates the investigation of Service Provider Organization (SPO) billing error submissions. Supports all levels of staff and external service providers around billing and payment reconciliation. Provides a liaison role between all Departments and Service Provider organizations. Addresses enquires from SPOs and internal Staff regarding unknown system rejection errors. Supports Accounts Payable with Manual Invoice error information and associated SPO billing process tasks. Participates in billing testing and/or SPO billing performance audits as required. The following outlines the specific duties and responsibilities: - Processes electronic billing files from Service Provider Organization (SPO) via the Health Partner Gateway (HPG) on a weekly basis - Reviews the billing files and ensure that errors generated by the system are investigated and resolved so payment are processed on a timely basis - Generate completed SPO electronic invoice files and summary reports in order to provide supporting documentation for payment to the SPOs. - Communicates with all levels of internal staff and SPOs around issues/problems identified in the Client Health Records Information System (CHRIS)system related to billing/payment - Notifies Care Coordinators/CHRIS users of error trends/issues regarding SPO billing in CHRIS where appropriate and provide solutions - Provides support to CHRIS users regarding inputting and editing service hours in CHRIS to eliminate processing errors during payment - Assists Accounts Payable Department with issues around manual SPO invoice/billing discrepancies - Assists Finance during the Audit regarding SPO billings - Provides advice in the ongoing development of the SPO billing processes as required - Participates in department projects, enquiries and adhoc assignments Knowledge: - Post-secondary education in Administration, Business, Commerce and/or Accounting - Minimum three (3) years related work experience in the Health Services sector - Detailed knowledge of the Client Health Records Information System (CHRIS) is necessary - Knowledge of Windows, Microsoft Office: Word, Excel, PowerPoint - Minimum keyboarding speed of 45 wpm - Medical terminology is an asset - Knowledge of General Accounting / Accounts Payable and Dynamics Great Plains is a definite asset - Excellent analytical, investigative and problem-solving skills Skills: - Excellent oral and written communication skills with a sound knowledge of the English language to facilitate effective communication with all levels of staff & SPOs - Ability to work collaboratively with all levels of staff and Service Providers - Outstanding organizational and interpersonal skills - Detail oriented - Keyboarding/manual dexterity to use computer - Viewing video display terminal (VDT) work (standing/sitting) - High level of concentration, alertness required to deal with interruptions and support multitasking duties - Occasional driving requirements to other locations - Ability to work in a busy environment meeting deadlines and adhering to established time frames - Ability to make informed decisions around processes, standards - Ability to work with minimal supervision - Endeavor to maintain overall accuracy and consistency - Ability to meet budget compliance - Adherence to departmental indicators - Possible risk to Service Providers with inaccurate decision-making around billing processes - People (Leadership) - Provides CHRIS orientation and training to billing processes - Provides direction to staff around the CHRIS system and appropriate solution to problems/issues identified - Ability to provide advice/consultation as needed - Address errors/trends with individuals Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5412
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Care Coordinator opportunities - PFT, PPT and TFT.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Registration as a health or social work professional, including registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - (RN's only at HCCSSMH) - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment What would give you the edge? - A university degree preferred (or an equivalent combination of education and experience may be considered) - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language  Who we are Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Mississauga Halton employs over 500 employees to serve the second fastest growing population of seniors in Canada, and one of the most culturally diverse populations in the province. As a result, services are often requested in languages such as Italian, Portuguese, Tagalog and Cantonese.   All applications will be reviewed; however, only those selected for an interview will be contacted.   We are committed to a culture that values diversity and inclusion.   We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.   Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, Indigenous peoples, 2SLGBTQ+ and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their requirements known when contacted.
Job ID
2022-5413
Company : Name (E&F) Linked
HCCSS Mississauga Halton | SSDMC de Mississauga Halton
POSITION SUMMARY:   Reporting to the Director, Operations, this position is responsible for overseeing Care Coordination functions across the continuum of care, in partnership with hospital, community, and primary care.  Leads a team of operations professionals and staff in assessing, prioritizing and completing referrals based on care needs.  Additionally, the incumbent will be accountable for the delivery of high-quality, client/family-centred care, and enabling health system transformation within their portfolio aligned to Ministry and Government direction. An excellent communicator, change agent and flexible problem solver, the Manager, Client Services will provide strong vision and support to Home and Community staff, and lead key priority projects related to the delivery of home and community care within an integrated system.   MAJOR RESPONSIBILITIES: -  Leads a team of operations professionals and staff delivering coordinated quality community health care, facilitate access to long term care, and support the transition of clients across points of care. - Coaches and assists staff with complex client situations. - Analyzes utilization of resources and recommends opportunities for innovative models of care, including analyzing utilization and recommending opportunities for innovative models of care. - Participates in researching and integrating leading client services delivery models in collaboration with system partners, in order to achieve identified objectives and targets - Builds and maintains strong relationships with hospital, community, primary care, and service provider organizations Leads change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve integrated service delivery. - Interprets and implements organizational policy, union contracts, and any applicable legislation as required. - Manages day-to-day activities and development of Client Services staff. - Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning session   KNOWLEDGE AND SKILLS:   Education:   - Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health.  May also have a background and graduate degree in social services, or an MBA (or equivalent).   Experience:   - Knowledge of direct care/case management and/ or operational models used in community health care organizations - Good knowledge of community resources (e.g., services and programs),  and roles of health care professionals and understanding of issues and priorities within health care - In-depth understanding of the Home and Community Care Support Services Toronto Central’s priorities and related Client Services priorities and plans - Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.) - A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care. - Demonstrated skills in organization and time management. - Superior oral and written communication skills. - Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills. - In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RM&R/Strata, AcuteNet, InterRAI tools, etc.) - Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.) - English/ French bilingual would be an asset Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
Job ID
2022-5470
Company : Name (E&F) Linked
HCCSS Toronto Central | SSDMC du Centre-Toronto
Care Coordinator  Regular Full Time  Home and Community Care - Palliative  Initial Location Sheppard   POSITION SUMMARY Reporting to the Manager, Home and Community Care, Palliative, the Palliative Care Coordinator in collaboration with the patient, caregiver and/or family, plans, implements and evaluates the delivery of services(s) and reassesses them in a fiscally responsible manner through face to face assessments. In partnership with the community, the Care Coordinator promotes awareness of the services of Home and Community Care Support Services Central and acts as an entry point to the community health care system.  In the event of ineligible patients, the Care Coordinator also identifies/determines alternative sources of assistance.    SHIFT REQUIREMENTS  Scheduled hours and days require flexibility in order to meet the needs of the Central Home and Community Care Support Services Central and its patients.  These may include occasional evenings, weekends and statutory holidays.  Initial area and/or schedule may change in order to facilitate the needs of the Central Home and Community Care Support Services Central in accordance with the ONA Collective Agreement. SALARY RANGE    As per the collective agreement SKILLS AND QUALIFICATIONS  •Degree in a regulated health profession (BScN, BScPT, BScOT, MSW, MScSP), or •Diploma in nursing along with relevant certificate programs or relevant Home and Community Care Support Services Central experience. •Knowledge or experience in oncology/palliative care is a definite asset. •Current registration with the appropriate regulating college. •Two years’ experience in care coordination, or advocacy and discharge planning in a healthcare setting. •Knowledge of community and government resources and relevant legislation. •Excellent assessment, negotiation and problem solving skills. •Excellent interpersonal, communication, organization and time management skills. •Bilingualism in French is an asset. •Excellent team player who is capable of working both independently and interdependently. •Must be able to practice in a culturally sensitive manner. •Ability to operate within patients’ homes. •Ability to wear protective masks as required. •A reliable vehicle is required for this position as is the requirement to be a responsible driver. •Accurate and efficient keyboarding skills and ability to use a mouse. •Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5497
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-North York
Reporting to the Manager, Risk Management and Patient Safety, this position is an organizational resource for risk management and patient safety issues.   Key Duties & Responsibilities: • Act as a resource/consultant for Home and Community Care Support Services (“HCCSS”) Central staff related to risk management and patient safety issues • Provide risk management support for high risk situations, complex cases and patient safety matters consulting with appropriate stakeholders as required • Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters • Liaise with external organizations as necessary (OPGT, HIROC)  • Promote a culture of safety and risk awareness across the organization  •Support patient experience as necessary & support the Manager, Risk Management and Patient Safety and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control practices, and others as assigned •Participate in incident reviews, root cause analysis and failure mode effects analysis, as required; •Support policy and procedure developments related to patient safety, risk management and infection prevention and control; •Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues;  •Provide education and support to Directors, Managers, and frontline staff relating to risk management, patient safety, infection prevention and control, and quality improvement initiatives; •Participate on specific internal/ external projects, working groups and initiatives as assigned; •Support processes for legal claims •Promote and support use of the Ethical Framework across the organization; Education: • Undergraduate degree in a health related discipline, health administration, or other related field (Master’s degree preferred) • Supplementary training/education in Risk Management, Infection Control, Patient Safety Principles and/or quality improvement • Regulated Health Professional preferred Experience: • Minimum 5 years’ experience within healthcare sector (System level experience an asset) • Minimum 3 years’ experience in risk management and patient safety • Good understanding of legislative framework (e.g. Connecting Care Act, Health Care Consent Act, Substitute Decisions Act, PHIPA) • Demonstrated involvement in and/or development of quality improvement, patient safety, and risk management projects and initiatives  • Knowledge and experience of infection prevention and control best practices, including ability to assess and make recommendations on the application of best practices • Good knowledge of patient services practices in Home and Community Care • Good knowledge of the health care system and service delivery models used in the community.  • Good understanding of project management processes and techniques.  • Familiar with emergency preparedness, incident management, and pandemic planning in Ontario • High level of computer literacy, able to use software and programs in facilitation of educational sessions, presentations, and other settings • Previous experience with policy writing, development, and updating  • Strong patient focus, with previous experience in patient relations • Interpersonal skills to support high risk cases which may include legal action or law enforcement. • Facilitation skills to support group process and group decision-making/consensus building • Ability to remain calm when faced with an emergency or risk situation • Strong writing and report development skills • Develops affiliations with relevant community networks, and external bodies such as Insurance Adjuster, public health and municipal emergency management.  • Demonstrated decision making abilities and independent work habits.  • Ability to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisis.  • Position has latitude for independent decision making, however reports and raises issues of serious concern or risk to Manager, Risk Management and Patient Safety. • Responsible to achieve established organizational targets. • Inappropriate decisions and/or recommendations could result in serious risk to the organization. • Promotion of risk mitigation strategies in a proactive manner in order to prevent issues from escalating. Failure to develop and implement effective risk management strategies could result in potential liability and litigation.   • Ineffective interpersonal skill or presentation to internal and external stakeholders could result in resistance to participate or to promote change in risk management, patient safety initiatives, or emergency strategies. • Consulting, mentoring and/or advising management or staff on risk strategies.     Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5534
Company : Name (E&F) Linked
HCCSS Central | SSDMC du Centre
Locations
CA-ON-Markham