Manager, Quality and Risk

Are you a dynamic Quality and Risk professional with a passion for organizational culture focused on quality, patient safety, risk management, organization performance and improvement? Do you thrive in fast-paced collaborative settings? Are you interested in a role where your knowledge will have an impact on healthcare transformation in Ontario?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​
• Hybrid work model, subject to change
• Temporary Full-Time (up to 15 months) 
• Barrie Office
• Salary Range $108,339.33 to $129,362.92

What will you do?

Reporting to the Director, Quality & Risk, the Manager, Quality & Risk supports the advancement of an organizational culture focused on quality, patient safety, risk management, organizational performance and continuous improvement including the effective execution of strategic and operational objectives, all to achieve best possible organizational and patient outcomes. This position requires a high level of independence and is expected to support the leadership to ensure Ontario Health atHome follows robust quality and integrated risk management framework, policies and procedures to minimize risk, optimize quality of care, patient safety and to achieve quadruple aim. The focus is on supporting the delivery of exceptional care – in alignment with our organization’s values. The work of the Manager, Quality & Risk is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with many external stakeholders.

KEY RESPONSIBILITIES

• • Perform a variety of duties to manage potential risks and liabilities related to quality of care and patient safety
  • Provide guidance and support to leaders and staff to reduce risk for patients, staff and the organization
  • Support the Director, Quality & Risk in the development of risk management protocols and risk management activities addressing the safety of patients and staff
  • Manage and coordinate the adoption of provincial quality, risk and patient safety frameworks and processes
  • Provide advice to leaders on the implementation of the patient safety framework, policies and procedures to ensure high standards of quality of care, patient safety and a Just Culture.
  • Identify opportunities for quality improvement initiatives/activities to support the adoption of best practices related to patient safety, incident reporting processes and practices throughout the organization and with service provider organizations
  • Monitor event reporting system regarding patient and staff safety incidents to ensure there is timely follow up, thorough investigation, closure of files and compliance with regulatory requirements associated with allegations of patient abuse and incompetent service delivery
  • Track, analyse, report trends, identify improvement opportunities and raise issues of serious concerns or risks to the senior leadership
  • Ensure effective processes in place for accurate record keeping and documentation of patient safety incidents
  • Lead Quality of Care Reviews in collaboration with patient services following patient safety incidents including incident analysis and identification of recommendations for improvement and facilitates joint reviews with other health service providers as identified
  • Monitor the implementation of quality improvement recommendations arising from patient safety incidents
  • Lead or participate on committees to improve patient care processes across the continuum
  • Work closely with Ontario Health at Home Quality & Risk teams to share quality management practices, support quality initiatives and leverage opportunities for integration and collaboration
  • Under direction from the Director of Quality & Risk, consult with HIROC and or legal in circumstances where it pertains to quality of care and patient safety
  • Manage and ensure effective processes for legal claims in collaboration with the Director, Quality and Risk
  • Liaise with legal counsel, adjusters and insurers and represent the organization in litigation/ discovery process
  • Consult, coach and participate in activities that require risk support or legal involvement including police activity, coroner, hearings, etc.
  • Act as a resource for patient services teams in coordinating Consent and Capacity Board processes and preparing for hearings, and when engaging the Office of the Public Guardian and Trustee.
  • Support development and implementation of policies and procedures related to patient safety, risk management and quality
  • Provide required education/training to advance organizational knowledge of quality improvement, risk management and patient safety principles, methods, tools and promote a culture of patient safety
  • Participate as a member of the local Ethics Committee and promote and facilitate the use of Ethical Framework
  • Support the Director of Quality & Risk to develop and implement emergency response plans, policies, contingency planning for our organization and vulnerable patient population.
  • Act as back up or delegate for Director in supporting Incident Command and business continuity plans
  • Support emergency preparedness efforts, as required;
  • Manage local Infection Prevention and Control (IPAC) processes, in alignment with the provincial IPAC program
  • Provide leadership, facilitation, education and support of the Accreditation process, quality improvement plan and other indicators
  • Contribute to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions
  • Embody Ontario Health atHome mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving population health) in daily work
  • Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
  • Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong

  • Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism

What must you have?

• University degree in Health Sciences, Health or Business Administration or related field or equivalent combination of education and experience working within the quality and risk environment
• Formal training in quality improvement methodologies and framework
• Minimum of 5-7 years of experience in patient safety, quality improvement and risk management, including 1-3 years in a management role is considered an asset
• Knowledge of quality & patient safety management concepts and experience in applying them in the healthcare sector
• Experience in working with database programs, such as Excel and Access
• Knowledge of indicator development, analysis and benchmarking
• Knowledge of the balanced scorecard approach
• Strong relationship management skills with the ability to effectively engage and collaborate with internal stakeholders and health system partners
• Knowledge of relevant legislation including but not limited to Healthcare Consent Act, Substitute Decisions Act, Connecting Care Act, Excellent Care for All Act
• Excellent analytical and problem-solving skills
• Knowledge of basic statistical analysis, and qualitative problem-solving tools
• Experience with measurement and evaluation
• Strong planning and organizing skills
• Ability to use MS Office applications (e.g., Word, Excel, PowerPoint, etc.)
• Strong facilitation, coaching, and leadership skills
• Ability to work collaboratively with managers and staff across portfolios, at all levels of the organization
• Ability to influence others to follow a recommended course of action, to introduce and to manage change
• Excellent negotiation and conflict resolution skills
• Strong presentation and written communication skills
• Commitment to delivery of high quality care, continuous improvement and continuous learning
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• A Master’s degree is an asset
• Risk management and/or patient safety certification an asset
• Regulated Health Professional is an asset
• Project Management certification or designation is an asset
• Ability to speak French or another second language

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Please apply online by submitting a cover letter and resume by November 29, 2024.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.