Switchboard/Receptionist

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Switchboard/Receptionist duties include operating a Switchboard console within a centralized switchboard model, transferring calls, supplying information to callers and taking messages and performing other duties as assigned.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Operate a switchboard console in a centralized switchboard model, receiving calls and providing first call resolution or redirecting as appropriate;
• Provide information to callers, transfer calls, take messages;
• Prepare and collate materials to support Patient Services, including placement packages, Expected Death packages, etc;
• Maintain the Reception desk area and complete regular administrative tasks;
• Receiving incoming mail and courier deliveries, date-stamping, logging and tracking accordingly; preparing outgoing courier deliveries;
• Greeting and signing in visitors and directing them to meeting rooms or to appropriate resources
• Booking meeting rooms upon request through Meeting Planner;
• Running weekly ERL reports and ensuring emergency bins are prepped through the completion of monthly emergency bin checklists;
• In the event of an evacuation, ensuring the visitor sign in book is retrieved and provided to appropriate emergency lead;
• Receiving incoming faxes and redirecting as appropriate;
• Manage brochure racks/walls at Reception, communicating with external agencies to ensure materials are up to date and available;
• Other duties as assigned.
• Embody Ontario Health atHome mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
• Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism

What must you have?

• Grade 12 or equivalent plus an additional program/course of up to 6 months
• Two (2) to three (3) years’ experience providing clerical assistance in a similar or related work situations;
• Experience in dealing with the public effectively; demonstrated focus on customer service;
• Exemplary telephone skills;
• Exceptional customer service skills;
• Excellent computer skills including experience including knowledge of computer applications in a Windows XP environment and Microsoft Office;
• Good analytical/organizational/prioritization skills to meet deadlines and solve problems;
• Ability to work in a team setting; self-direct and takes initiative;
• Flexibility in adjusting to various priorities according to need.
• Excellent customer service and interpersonal skills; first point of contact for external agencies, patients, families, and members of the public, listening to their questions and concerns and helping to direct them appropriately;
• Establishes good working relationships with internal staff to transfer calls, book meeting rooms, and provide other administrative assistance as required.

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

Hours of Work

Monday to Friday 8:30am-4:30pm, subject to change as per the Collective Agreement (35 hours per week; 70 hours per bi-weekly pay period).

What do we offer?  

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Reports To: Shawn Bell (subject to change)