Reporting to the Manager, Contract Services, this position contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met through a performance monitoring system.
MAJOR RESPONSIBILITIES
- Performance Monitoring
- Functions as a contract subject matter expert working closely with Client Services, Finance and IT/BAS and Decision Support to develop and maintain processes for the provision of performance monitoring and reporting information to internal and external partners.
- Monitors Service Provider performance in relation to service delivery standards, e.g., occurrences, tracking and trending of service refusals, service volumes, etc.
- Tracks, trends and analyzes Service Provider data on a regular and ad hoc basis and completes required reports with respect to the contract management and informs the manager of any service provider performance not achieving acceptable targets.
- Provides guidance and/or collects, investigates and prepares data reports on contract compliance investigations.
- Assists with the review of Service Provider Annual Performance Reports and liaises with the finance department for the review of annual audited financial statements.
- Leads internal and external audit task forces to improve systems and ensure data integrity.
- Prepares monthly/quarterly Service Provider performance reports and queries about performance indicators and other performance monitoring information.
- Tracks outstanding performance issues and timely implementation of Service Provider actions.
- Participates in statistical analysis of data and research projects as required.
- Establishes and maintains internal and external contracts databases, updates contract information, and develop quarterly contract reports.
- Establishes and maintains a tracking system for the follow-up of reports and documents from service providers, including contracts and amendments, insurance certificates, audited financial statements and performance action plans.
- Provides in-service training for experienced providers in areas of updated policy, procedure and regulations and training new service providers on HPG and Portal administration.
- Relationship Management
- Maintains effective working relationships with internal stakeholders to implement new processes to further improve performance monitoring.
- Builds and maintains effective working relationships with Contracted Service Providers to ensure timely submission of data and information
What must you have?
- Relevant undergraduate degree or diploma in business or a health related field from a recognized college or university. Combination of relevant education and/or experience will be considered.
- Minimum of three years of experience in a contract administration role with one year experience in health care field preferably in a brokered model of care environment.
- Experience monitoring and managing contract performance indicators, quality standards and analyzing and interpreting data and has the ability to translate data into useful information.
- Knowledge of performance management and reporting methods and tools.
- Understanding contract management principles and practices.
- Strong knowledge of LHIN business strategies, objectives, and priorities and related priorities and requirements for the Contract/Performance Management function.
- Basic knowledge of LHIN administrative practices and procedures (e.g., HR, etc.)
- Demonstrated planning and organizing skills to manage a variety of contract monitoring processes simultaneously.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who we are
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
