Manager, HCC - Clinical Programs

Job ID
Job Location
CA-ON-Mississauga | CA-ON-Mississauga
# Positions
Job Type
Temporary (Full-Time)
Job Industry
Government and Public Sector, Healthcare and Medical Services
Career Level
Years of Experience

Job Description

We are currently recruiting for a Manager, Home and Community Care - Clinical Programs


Competition #:       FY2223-076

Date Posted:           September 12, 2022

Date Closed:            Until Filled

Start Date:               as soon as possible

Team:                        Professional Practice and Programming                      

Reports to:              Director, Professional Practice and Programming

Category:                 Temporary Full-Time until November 3, 2023

Primary assigned location:  Mississauga Office, 2655 North Sheridan Way  




Reporting to the Director, Professional Practice and Programming, the Manager, Home and Community Care – Clinical Programs is responsible for ensuring the planning, development, implementation and evaluation of programs within Home and Community Care Support Services Mississauga Halton. The incumbent will collaborate with system partners to provide quality community care and excellent client outcomes, including relevant standards, policies, business processes and outcome measures. You will be engaging with key stakeholders, including Home and Community Care – Operations, caregivers, service providers, community providers, hospitals and Home and Community Care Support Services Mississauga Halton employees.  




Patient Care Delivery

  • Provides leadership on program development, evaluation and continuous improvement for rehab, wound care, etc
  • Establishes and monitors consistency in standards of practice within program areas across the organization
  • Identifies gaps and opportunities through high-quality planning, research and analysis of data, and proposes recommendations for action
  • Develops and revises the program standards and policies related to targeted program areas
  • Leads the development, implementation and evaluation of client service delivery models in one or more specialty program area(s)
  • Monitors, reviews and analyzes performance indicators in targeted program areas with follow through to Home and Community Care teams making changes in the program as required
  • Researches new care delivery models to inform both current and future-orientated programming 

Rehab - Patient Care Delivery

  • Provides leadership to program development, evaluation and continuous improvement of rehabilitation and complex seniors programs for Home and Community Care Support Services Mississauga Halton, including partnering with Regional Programs on programming as it relates to rehabilitation and populations with chronic and/or complex needs

Clinic Strategy

  • Provides leadership in the development and implementation of a nursing clinic strategy that supports increased utilization of nursing clinics
  • Collaborates with Managers, Home and Community Care – Operations and service providers, to address operational and process issues that impact the delivery of safe, efficient and high quality nursing clinic services.
  • Reviews nursing clinic utilization and performance measures, and develops strategies to improve clinic operations and patient outcomes
  • Reviews and adapt/adopt best practices to optimize clinic utilization and patient outcomes.
  • In collaboration with Managers home and community care operations, contracts and service providers, determines additional nursing clinics as required as well as review current and future payment models for clinics 

Project Work – Organizational and System Level

  • Takes the leadership role and/or participates on organizational and system-level projects related to new or enhanced program service delivery
  • Assists in identifying the need for, and contributes to, environmental assessments that identify evolving client needs and related new program development/ program enhancement opportunities
  • Identifies opportunities for new program development based on environmental assessments and the need for improved client outcomes
  • Engages in business process mapping both locally and provincially to enable the most effective service delivery paths
  • Develops deliverables and outcomes that include metrics, project evaluation, expectations, change management and engages staff in initiatives 


  • Participates in the development and successful implementation of the department’s annual priorities in alignment with the organizational priorities
  • Implements and monitors tools and processes that enable the delivery of high quality and safe services
  • Reviews, assesses and/or recommends policy, procedures and/or programs that best meet patient needs, while balancing organizational constraints
  • Provides insight and advice on departmental issues and challenges to both senior management and/or Home and Community Care Support Services Mississauga Halton employees
  • Provides leadership to designated work groups, programs and/or committees as required
  • Takes all reasonable precautions for the protection of workers and abides by all other supervisory level duties in accordance with the Occupational Health & Safety Act
  • Strives to meet or exceed all accountabilities in the Patient Facing Team Role Map®
  • Delivers safe, excellent patient care through continuous quality improvement initiatives aligned with Home and Community Care Support Services Mississauga Halton Quality & Risk Framework
  • Demonstrates capabilities aligned with the LEADS in a Caring Environment Leadership Development Framework 

Relationship Management

  • Showcases Home and Community Care Support Services Mississauga Halton’s healthcare leadership at conferences and meetings
  • Proactively engages, communicates and collaborates with external stakeholders to build strong productive relationships for the advancement of patient care
  • Strong relationship management skills, including engaging, communicating with and collaborating with internal stakeholders
  • Employs consensus building skills to ensure the most beneficial outcomes to the department
  • Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective care is provided
  • Models and coaches to sensitivity and political acuity in all interactions




Education, Training & Experience

  • University degree in Social Sciences, Nursing, Health Administration required; a Master’s degree is an asset
  • Preference will be given to regulated health professionals (RN, OT, PT, RSW, SLP)
  • Five (5) to seven (7) years related experience, preferably in a unionized healthcare environment; with minimum two (2) years management experience (or an equivalent combination of education and experience);
  • Experience in program design development and evaluation, program implementation, health system planning and project management required
  • Experience and working knowledge of care delivery in community and health care environments
  • Working knowledge of direct care/care coordination models used in community health care organizations, community resources (e.g., services and programs), and roles of health care professionals
  • Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers
  • Knowledge of tools, systems and databases used in patient care delivery and management, utilization development of outcomes



  To apply for this vacancy please submit one document (MS Word or PDF) containing a resume and covering letter referencing “Competition Number:  FY2223-076 – Manager, HCC –     Clinical Programs ”. 

  All applications will be reviewed; however, only those selected for an interview will be contacted.


Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment..

We are committed to a culture that values diversity and inclusion.

We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

In line with our fundamental values of collaboration, respect, integrity and excellence, we are an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve and welcome and encourage applications from all qualified applicants.


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