Contract Specialist

Job ID
Job Location
# Positions
Job Type
Job Industry
Government and Public Sector, Healthcare and Medical Services
Career Level
Years of Experience

Job Description

 We are currently recruiting a Contract Specialists


Competition #:       FY2223-040

Date Posted:          November 21, 2022

Date Closed:           Until Filled

Start Date:              as soon as possible

Team:                       Contract Service Provider Performance                     

Reports to:              Manager, Contract Services

Category:                Permanent Full-time  

Primary assigned location:  Etobicoke, Office, 401 The West Mall (Hybrid)




Reporting to the Manager, Contract Service, the Contracts Specialist contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met through a performance monitoring system. This position is also responsible for the development and delivery of all Patient Service contracts for Home and Community Care Support Services Mississauga Halton (HCCSS MH). Patient Service contracts include, but are not limited to, Family Managed Home Care (FMHC) agreements, personal support and homemaking services, nursing, occupational therapy, physiotherapy, speech language pathology, dietetics, and social work.    


Key Reponsibilities 


  • Collaborates with the Manager, Contract Service Provider Performance on the development and implementation of contract monitoring and evaluation tools and databases to measure Service Provider success in meeting service delivery standards and contractual obligations, (e.g., site visit template, Service Provider Performance Indicators and Scorecard)
  • Develops, delivers, and amends all Patient Service contracts.
  • Monitors Service Provider performance in relation to service delivery standards,  (e.g., risk events, tracking and trending of service  refusals, service volumes, response to patient satisfaction surveys)
  • Provides support to families and patients interested in the FMHC program, which may include program and contract review, collection of required documents, and the production and execution of FMHC agreements
  • Monitors Home and Community Care Support Services Mississauga Halton compliance with contractual obligations, (e.g. awarded service volumes and implements necessary changes; adjustments in Client Health Related Information System (CHRIS) data base)
  • Provides analysis, interpretation and reporting of Service Provider Performance on a regular and ad hoc basis
  • Supports the coordination of Service Provider site visits, audits and other related Performance Management activities
  • Participates in regular Service Provider meetings to build effective relationships, to address operational issues and concerns and to collaboratively plan for future initiatives
  • Schedules, prepares and participates in  regular quality review meetings with Service Providers to review performance indicators, risk event, report trends, and Service Provider quality improvement initiatives
  • Collaborates with Service Providers to improve performance and recommend contractual remedies for Service Provider performance that consistently does not meet Home and Community Care Support Services Mississauga Halton standards
  • Tracks outstanding performance issues and timely implementation of Service Provider actions
  • Provides consultation and support to Home and Community Care Support Services Mississauga Halton managers and staff related to understanding the contract obligations of the Home and Community Care Support Services and its Service Providers
  • Compiles required provincial and or local reports to support Contract Management, (e.g. Nursing Point in Time and Personal Support Worker Stabilization)
  • Supports Patient Care projects involving service providers
  • Provides support relating to the investigation of risk events in the Event Tracking Management System
  • Participates in orientation sessions for New Service Providers as required


CHRIS Administration

  • Completes purchased services maintenance in CHRIS
  • Updates CHRIS code tables as required (geographic areas, local distinctions etc); ensures contract information in the database reflects contract agreements between Home and Community Care Support Services Mississauga Halton and Service Providers; updates provider billing numbers as required; adjusts service volume market share as required
  • Assists in problem solving CHRIS errors and issues related to service provider submission



  • University degree in a health discipline, Health Administration, or related field (or equivalent combination of education and experience)
  • Four (4) to six (6) years of related work experience in contract management methodologies and approaches
  • Practical understanding and application of methodologies and approaches with contract monitoring and evaluation tools
  • Experience in analyzing and interpreting data and ability to translate data into useful information
  • Ability to comprehend complex and  technical language of  Provincial template for Contracted Services


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