Manager, Home and Community Care

Posted Date 1 week ago(6/21/2022 6:05 PM)
Job ID
Job Location
# Positions
Job Type
Job Industry
Government and Public Sector, Healthcare and Medical Services
Home and Community Care Support Services Central West
Career Level
Years of Experience

Job Description

Ontario’s health care system is evolving and, as part of Ontario Health, the Central West Local Health Integration Network (LHIN) operating under the business name Home and Community Care Support Services Central West, in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.  


More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.


We are currently seeking a Regular Full-time Manager, Home and Community Care




Reporting to the Director, Home and Community Care, this front line leadership position is responsible for the ongoing management, planning, directing and evaluation of programs and/ or services assigned related to the Home and Community Care portfolio. As a strong healthcare leader, you are required to provide managerial support to staff to achieve the objectives of Home and Community Care Support Services Central West; these include priority areas of leading teams and/or programs within the portfolio in the delivery of excellent care coordination, transition planning, quality home care delivery and strong collaborative partnerships that foster innovation in care delivery.


As an innovative leader, you will support the commitment of Home and Community Care Support Services Central West to improving patient experience by:

  • Planning, implementing, evaluating and reporting for services and/ or programs across the branches of the Home and Community Care Support Services Central West.
  • Management of services related to care coordination, placement coordination, and/or information and referral for a defined geographical or functional team.
  • Work with primary care practitioners, hospitals, community agencies and others to coordinate care across the health care system.
  • Day to day decision making for the Program and/ or services.
  • Identifying staffing requirements. Responsible for recruitment, selection, orientation, training and development, mentoring, performance management and staff development.
  • Directing and coaching staff regarding care coordination issues, including risk management.
  • Management, resolution and documentation of patient concerns/issues including engagement with MPP offices as required.
  • Interpret and implement organizational policy, collective agreement and applicable legislation.
  • Monitor and manage the daily operational aspects of service provider contracts.
  • Contribute to the quality of service and a continuous improvement program by identifying needs, providing input into the standards of service, and implementing and evaluating new programs and special projects.
  • Participating in the development and monitoring of the budget.
  • Other duties as assigned.

As a Manager, Home and Community Care your focus is to support staff and teams to: develop integrated care plans and monitor patient progress, provide a range of care and supportive services to help support patients at home and in the school environments, provide specialized nursing services, help unattached patients find primary care providers, help people transition home safely from hospital and avoid readmission, facilitate admission into long-term care, when independent living is no longer possible and link people to resources in their communities, from clinical care to community support services. This position is also responsible for daily operations of one or more programs and/or services.



As an ideal candidate: 

  • You have an undergraduate degree in a health discipline supplemented by graduate or equivalent management experience.
  • You are a licensed member of a Regulated Health Profession preferred.
  • You have a minimum of 3-5 years of management and leadership experience in a health care environment with experience/knowledge in Care Coordination and the Care Coordination process.
  • You have demonstrated expertise in integration and partnerships with hospital/community sector and an understanding of transitional issues between health care environments.
  • You have experience and knowledge in the understanding of the management of healthcare issues within different Home and Community Care Support Services programs and/or services including knowledge and experience in the change management process.
  • You possess knowledge of relevant legislation governing health activities and Long Term Care in Ontario.
  • You have demonstrated ability to liaise/ network and take a leadership role with community agencies, other health care facilities and services providers.
  • You possess an ability to conceptualize, organize and implement special projects.
  • You have knowledge of budget process and financial monitoring controls.
  • You have a demonstrated commitment to excellent customer service and quality programs.
  • You demonstrate a commitment to personal and professional growth and development.
  • You possess excellent planning, organizational and project management skills plus relationship building, leadership, team building and change management abilities.
  • You have demonstrated commitment to excellent customer service and quality programs.
  • You have well-developed critical thinking, problem-solving and decision-making skills including facilitation and conflict resolution skills as well as strong interpersonal, public relations, verbal and written communication skills.
  • Finally, you have demonstrated experience in client-focused programs and services, and exposure to case management.


Only those candidates selected for an interview will be contracted.  Home and Community Care Support Services Central West is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant’s needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.        


Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.



Home and Community Care Support Services Central West has offices in Brampton, Etobicoke and Orangeville. 


Who We Are

Home and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community.


A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West provides supportive health care services for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for patients and those who care for them.


How to Apply

If you are career-minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line.


We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.


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