Quality and Risk Consultant

Posted Date 2 weeks ago(6/16/2022 9:35 AM)
Job ID
Job Location
CA-ON-Mississauga | CA-ON-Etobicoke
# Positions
Job Type
Job Industry
Government and Public Sector, Healthcare and Medical Services
Home and Community Care Support Services Mississauga Halton
Career Level
Years of Experience

Job Description

The Quality and Risk Consultant supports the maintenance and advancement of an organizational culture focused on quality, safety, risk management and continuous quality improvement to achieve best possible performance outcomes.


Reports to:   Manager, Quality and Risk

Category:   Permanent Full-time

Primary Worksite Location:   Etobicoke Office, 401 The West Mall; hybrid work arrangement

Start Date:   as soon as possible



  • Supports the implementation, maintenance and improvement of the organization’s quality management, quality improvement, safety and risk management program(s) and framework(s)
  • Supports, facilitates, co-ordinates and/or leads the design, planning and execution of improvement projects in collaboration with internal and external stakeholders
  • Supports, co-ordinates and/or leads the collection, reporting and/or analysis of quality, safety and/or risk data and information in assigned areas, which could include, but are not limited to Event Tracking & Management System, Client & Caregiver Experience Evaluation, external performance and quality indicator reports
  • Supports, co-ordinates and/or leads the development of reporting & monitoring systems/processes for organizational processes, performance scorecards and reports, working in conjunction with Quality & Risk team members and colleagues in other departments as needed
  • Develops, implements and maintains documentation, tools and resources needed to support the organization’s quality management, quality improvement, safety and risk management program(s) and framework(s)
  • Provides formal and informal coaching, mentoring, teaching and advice to the organization and individuals within the organization on quality management, quality improvement, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)



  • University degree in health care or business administration (or equivalent combination of education and experience); a Master’s Degree is an asset
  • Minimum four (4) years of related work experience in implementing quality and risk management projects and initiatives or quality improvement; health care experience is preferred
  • Quality Improvement, Project Management and/or Risk Management training/education and/or certification highly desirable
  • Demonstrated experience in Lean, Six Sigma or other improvement system in Healthcare; belt level certification a definite asset
  • Knowledge of tools, techniques, measures and systems for monitoring and improving patient safety and quality care
  • Knowledge of risk management approaches and tools used; preferably in the healthcare industry
  • Demonstrated experience and success in building relationships and in managing a diverse group of stakeholders both virtually and in person
  • Adept in the use of MS Office (Word, Excel, Powerpoint, Outlook, Visio)
  • Strong analytical and problem solving skills
  • Ability to analyze information, problem solve and make good decisions
  • Self-directed with ability to organize, plan, prioritize and multi task
  • Strong written, verbal communication skills and presentation skills, both virtually and in person
  • Demonstrated ability to distill complex concepts and data into useable information for a variety of audiences
  • Strong collaboration skills to participate on and lead projects and committees with internal and external stakeholders
  • Proficiency with Microsoft Project and web based survey tools an asset
  • English/French bilingual would be an asset


 All applications will be reviewed; however, only those selected for an interview will be contacted.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

We are committed to a culture that values diversity and inclusion.

We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

In line with our fundamental values of collaboration, respect, integrity and excellence, we are an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve and welcome and encourage applications from all qualified applicants.


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