Team Assistant

Ontario’s health care system is evolving and, as part of Ontario Health, the Central West Local Health Integration Network (LHIN) operating under the business name Home and Community Care Support Services Central West, in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.  

More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.

Bring your healthcare administrative support experience to this Team Assistant role with Home and Community Care Support Services Central West (formerly known as Central West LHIN)!

What you will do:

Reporting to the Manager – Home and Community Care, the Team Assistant will provide support for the assigned team in their daily activities to facilitate efficient and effective service delivery to our clients. 

RESPONSIBILITIES INCLUDE:

• Process new referrals, orders for services, supplies and equipment
• Process and assist with management of confidential records for clients on admission and until discharge
• Enter, update and maintain high volume of client data into electronic database
• Provide administrative support services for case managers
• Answer high volume of telephone inquiries from clients, families and service providers; refer callers to Case Managers and/or other appropriate individuals
• Maintain client information database
• Provide back-up support to other positions as assigned
• Provide switchboard relief as required
• Perform other duties as assigned. 

LOCATION: Brampton, Ontario

ESSENTIAL QUALIFICATIONS:

• Minimum Secondary School Graduate
• Minimum two years office experience
• Advanced keyboarding skills
• Proficiency with database software, Microsoft Word and Excel
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multitasking skills with ability to meet production and service standards
• Very good interpersonal skills including the ability to function as a part of a team and interact with different cultures with tact and diplomacy
• Very good communications skills, both oral and written
• Compliance with HCCSS' mandatory COVID-19 vaccination policy

ASSETS:

• Familiarity with medical terminology, office administrative procedures/concepts and knowledge of LHIN services would be an asset
• French language is an asset

Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.

Who We Are:

A mosaic of geographic and cultural diversity and home to over 922,000 local residents, Home and Community Care Support Services Central West (formerly Central West LHIN) plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, Home and Community Care Support Services (formerly LHIN) is also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.

Employees at the Home and Community Care Support Services Central West (formerly Central West LHIN) enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.

How to Apply:

If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/.

We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Note: Internal candidates will be given priority. We thank all candidates for their interest, however only those candidates selected for interview will be contacted.

We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.