JOB TITLE: Manager

DIVISION/DEPARTMENT: Patient Services

REPORTS TO: Director, Patient Services

JOB TYPE: Permanent, Full-time

SALARY: $111,589.51 - $133,243.80

CARE AND BE CARED FOR - THIS IS YOUR HOME

Reporting to the Director, Patient Services, this position is responsible for ensuring appropriate assessment of needs and coordination, management and provision of services. The position manages day-to-day operations and oversees a team of Patient Services employees to ensure that effective and efficient services are provided to patients and their families through the provision of case management and long-term care home placement services

What will you do?

• • • Manages the delivery and access to coordinated, quality community health care
    • Responsible for the supervision, leadership and guidance of employees within a multi-disciplinary team
    • Implements and maintains services standards and monitors service levels to ensure effective resources allocation
    • Identifies critical service delivery issues and refines services for the patient population as needed
    • Participates, supports and/or leads in planning, implementing, managing, and evaluating patient service delivery programs
    • Acts as the primary contact for patient/family complaints or MPP concerns, in collaboration with Quality and Risk staff, on issues not resolved by Care Coordinator or team member
    • Manages complex, difficult patient issues and complaints not handled in a routine manner
    • Accountable for the day to day operational decision making for the portfolio
    • Monitors and reviews caseload statistics and indicators for assigned portfolio and team
    • Oversees the utilization of purchased patient services for their assigned team in collaboration with their colleagues
    • Establishes and maintains effective relationships with service providers in the area to deliver quality patient care
    • Maintains awareness and understanding of current and changing community and health care system needs and impacts to improve or provide more efficient service delivery
    • Utilizes data from technology to review performance of direct reports, and as a basis to recommend change that will result in improvements to patient care.
    • Provides advice and guidance to staff in managing difficult or unusual cases
    • On-call duties related to area of responsibility
    • Other duties as assigned

What must you have?

University degree in a healthcare discipline; Master’s degree an asset

• Membership and in good standing as a Regulated Health Professional (RHP) with their applicable College. Must maintain their membership as an RHP.
• Minimum 3-5 years progressively responsible experience in health care
• Management experience in a unionized environment with direct experience with change management preferred
• A minimum of 3 years of supervisory/managerial experience preferred
• Experience and working knowledge of care delivery in community and health care environments
• Valid driver’s license in Ontario and access to reliable personal transportation
• Possess strong critical thinking skills with a positive solution focus

What would give you the edge?

• • • Experience managing a team in a hybrid work model environment.
    • Experience working with diverse, multicultural patient groups in community settings.
    • Experience managing in a unionized healthcare and community care environment is an asset.
    • Preference will be given to candidates who are proficient in both official languages. 

Hours of work

Monday to Friday 8:30am to 4:30pm (37.5 hours per week)

Position location and travel

• The current position has on-site requirements at hospitals and offices throughout the Waterloo Wellington area.
• The position may involve travel throughout the Waterloo Wellington geographic region. A valid Ontario driver's license and access to a reliable vehicle are required