Team Assistant, Temporary Full Time, Service Order Desk: Cornwall, Labelle, Pembroke

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. 

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?
Reporting to the Manager, Supplies and Equipment, the Team Assistant assists Care Coordination staff and Service Provider organizations with medical supply and equipment orders. Data entry into the CHRIS electronic record to create purchase orders for the acquisition of products. Attention to detail is required to ensure a high quality of data integrity.

Primary Responsibilities:

The Team Assistant provides information and referral and demonstrates a high level of client service to the Ontario Health atHome Champlain staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.

• Receives and processes both manual and electronic orders for medical supplies and equipment
• Data entry into the CHRIS client record to create a product purchase order
• Management of the Negative Pressure Wound Therapy (NPWT) waitlist as well as the ordering and pick-up of NPWT machines
• Communicates with Care Coordinators, Service Provider organizations and medical supply vendors to ensure accuracy to product orders and deliveries
• Receives and initiates incoming and outgoing telephone calls
• Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
• Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including:
  - Completing entry of all required information (ie scanning and data entry)
  - Documenting all actions taken in the client file
  - Uploading documents to CHRIS library
  - Accessing the client information system for information as required
  - Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.

Department: Service Order Desk

Work Hours: A rotating shift schedule with eight-hour shifts between the hours of 8am and 8pm from Monday - Friday (for a total of 70hrs in a two-week period)

Length of Temporary Assignment: September 11, 2026

FTE: 1.0

Starting Salary: $26.253

Reports To: Manager, Patient Care Contracts

Union Affiliation: CUPE

Location: Cornwall, Labelle or Pembroke

What must you have?

• High school graduation diploma plus,
• Successful completion 1 year Community College diploma in either Office Administration,
• Business, Health Administration or equivalent program
• Minimum 18 months previous experience in similar customer service or related position in the health, social or business administration fields.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.  

What would give you the edge?

• Demonstrated ability to work with a number of stakeholders including staff, service providers, clients and caregiver
• Good keyboarding skills with attention to detail
• Strong oral and written communication skills
• Demonstrated high level of initiative, discretion and sound judgment
• Flexible and adaptable with effective problem solving skills
• Strong multi-tasking and prioritization skills with a demonstrated ability to perform efficiently in a fast paced environment with attention to detail
• Self-directed with the ability to work effectively both independently and as part of a team
• Effective interpersonal skills demonstrating tact and diplomacy
• Effective client service skills in establishing and maintaining effective working relationships with other
• Fluency in English and French is an asset.

Hours of Work

A rotating shift schedule with eight-hour shifts between the hours of 8am and 8pm from Monday - Friday (for a total of 70hrs in a two-week period)

What do we offer? 

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​ 
• Salary: $26.253

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. 

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

All applications will be reviewed; however, only those selected for an interview will be contacted. Ontario Health atHome Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.