Temporary Full-Time Patient Services Assistant, Ontario Health Teams, Leading Project

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Patient Services Assistant, Ontario Health Team, Leading Project, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. 

As a supporting member of the Leading Project team, the Patient Services Assistant will contribute to the testing of home care models that improve integration, access, and patient outcomes and experience. By supporting the key activities of care coordination, the functions that the Ontario Health Teams Leading Project Patient Services Assistant performs will help to inform potential scale and spread of new models of home care, including system processes and supports.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Work at an advanced level within Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, SharePoint and the inter/intranet.
• Maintain excellent communication skills to effectively communicate with staff at all levels including the general public.
• Analyze and resolve office administrative and procedural problems, interpret policies and procedures.
• Set priorities, work independently and meet deadlines.
• Maintain accuracy and speed with data entry and word processing.
• Maintain positive relationships with co-workers and external stakeholders and work cooperatively as a member of the team with minimum supervision.
• Manages logistics for meeting and event planning, including invitations, minute taking, location set up, teleconference support.
• Supports preparation of agenda, presentations for meetings, minute taking and follows up on action items.
• Manages data, report preparation, collating of information for specific projects and management teams.

What must you have?

• Diploma from an Ontario Secondary School which includes general level Business and Commerce courses.
• Medical terminology certificate or equivalent preferred.
• Detailed knowledge of Ontario Health atHome administrative practices, policies and procedures
• Ability to exercise good judgment, and discretion in dealing with confidential information.
• Good verbal and written communication skills with a sound knowledge of the English language, spelling, punctuation, and grammar.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

 What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Salary: $24.82 - $28.26/hr

What do I need to know?

Anticipated Start Date: As soon as possible

Position Status: Temporary Full-Time (approx. 9 months)
Hours of work: Monday to Friday, 35 hours per week (8:30am-4:30pm)

Site: Chatham-Kent Health Alliance
Posting Expiry: June 16, 2025

Unionized Position
This position will be expected to be onsite at the Chatham-Kent Health Alliance; this not a remote position.

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.