CARE AND BE CARED FOR – THIS IS YOUR HOME
Reporting to the Manager, Quality and Risk, the Lead, Quality and Risk, supports the advancement of an integrated approach to quality, safety and risk management, organizational performance and continuous improvement to achieve the best possible organizational and patient outcomes.
The Lead, Quality and Risk is an organizational resource for risk management and patient safety issues. The position works closely with the Manager, Quality and Risk in collaboration with Patient Services, Contracts and Service Provider partners, to support adherence to a robust quality and integrated risk management framework, policies and procedures to minimize risk, the optimization of quality of care and patient safety, and to achieve quintuple aim. The position also identifies, monitors, trends and reports on areas of quality, risk, and patient safety and supports implementation of related procedures and programs.
The focus is on supporting the delivery of exceptional care – in alignment with our organization’s values. The work of the Lead, Quality and Risk is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with external stakeholders.
What will you do?
Primary Responsibilities
- Support the implementation, maintenance and improvement of the organization’s quality, safety and risk management program(s) and framework(s)
- Develop, implement and maintain documentation, tools and resources to support the provincial quality, safety and risk management program(s), as required
- Support the manager in promoting and providing formal and informal coaching, mentoring, teaching and advice across the organization on quality, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)
- Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality and Risk team members and/or colleagues in other departments as needed
- Support the planning and implementation of provincial standardization projects with Quality and Risk team members and/or colleagues in other departments
- Support, co-ordinate and/or lead the collection, reporting and/or analysis of quality, safety and/or risk data, indicators and information in assigned areas, which include, but is not limited to the event reporting system and patient & caregiver experience surveys
- Monitor and validate categorization of reported patient safety incidents, staff safety incidents, complaints, and compliments, in the event reporting system; identify areas for improvement in incident reporting, maintain and update relevant tools and resources and provide feedback and education to staff as appropriate.
- Coordinate and facilitate incident reviews, root cause analysis and failure mode effects analysis, as required, including the development and implementation of recommendations arising from an incident/quality of care review
- Act as a resource/consultant for Ontario Health atHome staff related to risk management and patient safety issues, promoting a culture of safety and risk awareness across the organization. Identify risks that require reporting to HIROC and escalate to the Manager, Quality & Risk.
- Support and provide guidance to staff (regionally and provincially) on complex cases, consent and capacity issues, legislation, legal claims and other legal matters, and escalate as appropriate
- Assist with development and implementation of policies and procedures related to patient safety, and risk management
- Participate in working groups, committees and projects involving quality improvement and risk management
- Support local implementation of Infection Prevention and Control (IPAC) practices, policies and procedures.
- Establish and maintain effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities
- Promote and support use of the Ethical Framework across the organization
- Communicate and work in collaboration with Quality & Risk team members and/or colleagues in other departments as needed within Home and Community Care Support and provincially; and with external stakeholders, such as service provider organizations
Other Related Activities
- Work in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/ practices developed and implemented by Ontario Health atHome and takes reasonable precautions
- Implement new procedures and controls deemed necessary by management
- Participate in mandatory learning/education to maintain and update skills and knowledge whenever deemed necessary
- Support the team, including training and orientation of new staff and work with team members to ensure department needs are met including absence coverage
- Perform other related duties as assigned
- Embody Ontario Health atHome mission, vision and values and apply quintuple aim (enhancing patient experience, enhancing provider/staff experience, advancing health equity improving value and improving populations health) to support continuous quality improvement in daily work
- Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
Team/Department: Quality and Risk
Job Type: Temporary Full Time
Length of Temporary Assignment: 12-months
Hours of Work: Monday – Friday 8:30AM – 4:30PM (37.5 hours/week)
FTE: 1.0
Salary: $79,285.64 to $94,671.25
Reports to: Manager, Quality and Risk
Location: Open to all Ontario Health atHome offices
What must you have?
Educational Qualifications & Experience
- University degree in Health Sciences, Health or Business Administration or related field or equivalent combination of education and experience working within the quality and risk environment.
- 3-5 years of related work experience within the healthcare sector
- 3-5 years' experience in quality, risk management and patient safety
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
Knowledge & Skills
- Master's Degree is an asset
- Certification as a Regulated Health Professional is an asset
- Risk management and/or patient safety certification is an asset
- Formal training in quality improvement methodologies and framework is an asset
- Bilingualism in both English & French is an asset
- Knowledge of relevant legislation including but not limited to Healthcare Consent Act, Substitute Decisions Act, Connecting Care Act, Excellent Care for All Act
- Good understanding of the health care system, local health care sector(s), Ontario Health atHome over all pressures and trends
- Understanding of Ontario Health atHome stakeholders with an understanding and commitment to quality service and best practice
- Knowledge of risk management approaches and tools used, preferably in the healthcare industry
- Knowledge of tools, techniques, measures and systems for monitoring and improving service delivery and business process quality
- High level of computer literacy, able to use software and programs in facilitation of educational sessions, presentations, and other settings
- Ability to analyze information, problem-solve and make good decisions
- Demonstrated experience and skill in building relationships and in managing a diverse group of stakeholders.
- Demonstrated decision making abilities and independent work habits.
- Ability to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisis.
Communication & Interpersonal Skills
- Strong written, verbal communication skills and presentation skills, able to distill complex concepts and data into usable information for a variety of audiences
- Work respectfully, positively and collaboratively within a team environment sharing experiences and lessons learned
- Strong collaboration skills to participate in and lead projects and committees with colleagues across Ontario Health atHome or local community agencies
- Ability to network and exchange information
Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you're interested in driving excellence in care and service delivery, and seeking an unparalleled oppurtunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted
