Are you a strategic leader that drives effectiveness, efficiency and standardization of information technology services? Do you have experience directing, implementing and monitoring facility management functions? Are you passionate about exceptional health care and driven by a desire to help others?
If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.
Reporting to the Director, Patient Services Operations, the Manager, Patient Services Operations position is responsible for leading, planning, administering, and overseeing patient services operations and education activities for Ontario Health atHome.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Flexible work location (North West or North East)
- Salary: $108,339.33 - $129,362.92
What will you do?
- Leads and coordinates a team of staff focused on education
- Develops and implements educational tools and materials to facilitate staff training on organizational processes and best practices
- Oversees the coordination of organizational projects requiring educator support, ensuring adherence to timelines, goals, and budget
- Develops, implements, monitors, and evaluates a departmental operational plan, goals, and achievements
- Collaborates closely with Leadership to ensure business processes enhance the quality and safety of patient care
- Leads the research, analysis, and development of Patient Services operational improvement initiatives, aligning to the provincial operational and strategic plans
- Provides recommendations to senior management/ leadership on prioritizing projects based on risks, resources, and potential for quality improvement to assist with the operational planning processes
- Supports the development of relevant policies and procedures and ensures that programs meet both organizational needs and professional standards
- Participates in the development of service delivery performance standards and quality improvement processes and ensures implementation within designated area of responsibility
- Represents Ontario Health atHome on a variety of professional committees and work teams to develop initiatives to provide
- Embody Ontario Health atHome mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value, and improving populations health) to support continuous quality improvement in daily work
- Exemplify, embrace, and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity, and anti-racism
- Works in collaborative partnership with operational colleagues, direct reports and external partners to develop and execute strategies and home care modernization
- Other duties as assigned
What must you have?
- Registered healthcare professional in good standing with a degree (or equivalent) in Nursing, a Therapy discipline, Health Sciences, or other related field
- Well-developed planning, organizing, critical thinking, decision making and evaluation skills
- Experience in a unionized healthcare and community care environment is essential
- A minimum of 2-5 years managerial experience with demonstrated ability in effective leadership and use of interpersonal skills
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Current registration as a regulated health care professional in Ontario is an asset
- Certified Health Executive an asset
- Experience, training and/or certification in Lean Six Sigma and project management would be considered beneficial
- Ability to speak French or another second language
Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
