Are you a passionate Senior IT Technician & Systems Administrator? Do you have experience maintaining, servicing and supporting computer hardward and office equipment? Are you passionate about providing exceptional customer service?
If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.
Ontario Health atHome is looking for an exceptional Senior IT Technician & Systems Administrator to join our Waterloo Wellington IT team.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
What will you do?
- Maintains the performance and integrity of OHaH Waterloo Wellington’s hardware and software resources including network equipment, server hardware, databases, and operating systems
- Leads or supports internal project teams in the development and deployment of technical solutions including: requirements gathering, timeline development, stakeholder engagement, and implementation management
- Supports, maintains, monitors, upgrades, performs backups, and deploys: servers, routers, switches, firewalls, databases, computer hardware, and software applications
- Maintains and monitors the integrity of the LAN and connectivity to remote offices, ISPs, provincial data centres, and other OHaH via VPN or private networks
- Liaises regularly with OHaH and other external stakeholders as a key contact for provincial IT projects and deployments
- Works with staff and external partners to troubleshoot and resolve technical issues
- Provides tier 2 support for the OHaH Waterloo Wellington IT Helpdesk, backs up the IT Technician role (tier 1 support) as required
- IT contingency planning and disaster recovery
- Creates and maintains Group policies for OHaH Waterloo Wellington servers and computers
- Ensures optimal performance and security of applications and hardware within the network
- Monitors and applies Anti Virus, hardware and Software patching, Robotic Automation Processes
- Remains current with new technologies and suggesting upgrades/changes to current infrastructure
- Takes all reasonable steps to ensure a health and safe work environment and participates in continuous quality improvement
- Trains IS Technicians on new technical solutions for the organization
- Other duties as required
What must you have?
- Grade 12 graduation plus an additional program of over 2 years and up to 3 years in computer science or a similar technology field.
- Networking and/or Microsoft certification is an asset
- 4 to 5 years’ relevant experience with computer systems administration and customer support.
- Experienced in configuring and implementing of servers, routers, switches, firewalls, databases, computer hardware, and software applications.
- Proven experience with administration of Microsoft products especially: server operating systems, Hyper-V, and SQL Enterprise.
- Practical experience in system support is required.
- Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills.
- Tact and diplomacy are required when communicating both orally and in writing for the discussion and resolution of problems by presenting or obtaining detailed information.
- Occasionally trains other IT staff members.
- Experience dealing with and working collaboratively with external vendors
- Knowledge of office systems, procedures and business practices.
- An understanding of project management fundamentals is an asset.
What would give you the edge?
- Able to communicate effectively orally and in writing and is empathetic and responsive in all communications;
- Knowledge of office systems, procedures and business practices;
- Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently.
Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
