Are you highly organized, detail oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
As a Scheduling Coordinator you will be responsible for the critical day to day scheduling of all patient services employees, including coverage for daily and ongoing absences, overtime/extra hours and ensuring maintenance of timely and accurate schedules in the Human Resources Information System (Quadrant). Additional responsibilities include but is not limited to payroll processing, vacation approvals, and collective agreement administration. You will also provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
By applying your Scheduling Coordinating experience, you will have the opportunity to play a key role in providing connected, accessible, patient-centered care and be supported by our collaborative team that includes over 8,900 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
- Assign and fill vacant shifts with some independence based on pre-determined criteria, and seeks management guidance when deviations are required to address operational priorities
- Confirm casual/relief staff schedule with Patient Services leadership team on a weekly basis
- Enter planned and unplanned absences in HRIS (Quadrant)
- Create and post schedules on the HNHB Ontario Health atHome Intranet
- Maintain and assign daily HR Support-Line tickets and completes task/request within 48 hours
- Complete biweekly Time Verification Report review and makes corrections to the schedules
- Work with payroll personnel to make adjustments where appropriate
- Monitor the attendance line several times per day
- Notify management as required for follow-up
- Review and process requests for planned absences (i.e. vacation, float time, union leave, education, etc.) for unionized employees based on Patient Services team quotas and seniority
- Monitor absence line and fills the shifts for unplanned absences
- Provide an overview of scheduling for new staff
- Respect ethnic, spiritual, linguistic, familial and cultural differences
- Contribute to the professional growth of the HR team through active participation in and contribution to the achievement of departmental priorities
What you must have?
- Post-Secondary Certificate or Diploma in Office Administration or equivalent experience
- Experience related to the specific portfolio (Patient Services Administration or Scheduling)
- Knowledge of HRIS (Quadrant)
- Good working knowledge of computerized payroll system
- Good knowledge of Ontario Health atHome operations and organizational structure, Collective Agreements (i.e. entitlements, scheduling processes, Letters of Understanding)
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Attention to detail
- Utilizes good written and verbal communication skills
- Effective problem solving and decision making skills
- Prioritization, organization and time management skills
- Self-motivated and initiates follow-up and follow-through as required
- Computer literacy (intermediate to advanced level Microsoft Office; internet, E-mail, Quadrant and HRMS)
- Active and engaged team contributor
- Discreet and confidential
- Demonstrated analytical abilities and judgement
- Ability to work independently as well as in a team setting
- Flexibility
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Non Union Wage Grid: $57,919.15 - $69,159.48 per annum
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Hours of Work: Monday- Friday 8:30am - 4:30pm with on call responsibilities
Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
