CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you?
If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.
Ontario Health at Home is looking for an experienced administrative professional to support the provincial Patient Relations portfolio. Reporting to the Director, Quality and Risk Planning and Standardization the Administrative Assistant, Patient Relations will work both independently and in a team environment in a fast-paced environment, maintaining accuracy and reliability of work performed.
What will you do?
- Provide organized and proactive administrative support including preparation, review, processing and distribution of correspondence, presentations and reports
- Provide assistance in support of departmental initiatives, events, programs, processes, projects and reporting requirements
- Manage calendar of Director and Managers by scheduling meetings (including internal and external stakeholders as required), making adjustments as necessary based on changing needs and priorities
- Monitor confidential voicemail and ensure transition to most responsible person
- Organize materials and supplies for meetings and conferences; ensure that equipment is set-up and working for meetings as required
- Create agendas, take minutes for established committees or in support of working groups / short term projects
- Support confidential quality of care reviews in follow-up to patient safety incidents including scheduling internal and external stakeholders, note taking and the development of draft reports for review/approval of the Quality and Risk Leaders
- Support internal complaints review process
- Maintain files, confidential records and tracking logs of escalated complaints and safety; compile confidential documents and prepare for external submissions, as required
- Support administrative processes for legal claims and HIROC insurance matters
- Manage Department specific MS Teams Channels
- Maintain and/or keep current division’s documents, policies and reports, as well as post and maintain current files on SharePoint
- Provide administrative support for policy system; may provide additional support for policy and procedure management
- Prepare and collate internal or external survey information, as required
- Gather background information to respond to enquiries from internal and external sources
- Generate and modify statistical reports
- Monitor, maintain and process departmental invoices and budgetary records, reports and transactions (as required)
- Prepare travel or conference requests and post-travel expense reports
What must you have?
- Post-secondary Certificate or Diploma in Business Administration, general administration or related field (or equivalent combination of education and experience)
- Two (2) to three (3) years’ experience providing administrative support to formal leaders
- Advanced level of demonstrated proficiency in Microsoft Office including use of MS teams and applications, e.g. Excel, Word and PowerPoint
- Proficient key-boarding and data entry skills
- Excellent customer service skills
- Ability to analyze information, problem-solve and make good decisions
- Accountable for own actions and decisions, making decisions within the scope of the position
- Flexible, adaptable and responsive to change
- Demonstrated ability to integrate information from a variety of sources into effective briefing materials, presentations, reports and summaries
- Strong verbal skills and ability to effectively engage stakeholders both virtually and in person
- Detail oriented, well organized and able to manage time and multi-task to accomplish a variety of tasks, sometimes with conflicting priorities and timelines
- Basic project management skills
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
- Experience working in a healthcare organization
- Experience using Learning Management System (LMS), and/or SharePoint an asset
- Basic experience in using quality improvement tools
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Hybrid work model (subject to change)
- Flexible work location - this position can be located at any of the Ontario Health atHome offices across the province
- Salary: $49,503 to $59,110
Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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